Ratings based on 536 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 27, 2018
Excellent facility close to everything. Totally up to date despite being 2 decades old. Staff is very professional. One downside may be noise from the adjacent rooms.
Comment from Hotel Management
Apr 2, 2018 by Hotel Management , Hotel Management
Thank you for your feedback! We are apreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Feb 14, 2018
Lovely staff, especially the doormen and bar men. Clean, comfortable rooms with nice amenities. I love the pool, jacuzzi, and sauna in the health club, open 24 hours.
Comment from Hotel Management
Feb 20, 2018 by Hotel Management , Hotel Management
Thank you for your feedback! We are apreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Marriott Moscow Grand

Posted Feb 14, 2018
Pros: Staff services, amenities.
Cons: Customer service training for one business center employee
Exceptional hotel, exceptional service. Helena in guest services is superb and delivers above and beyond. I would have rated 5 instead of 4 except an employee in the business section (downstairs) was unfriendly and rude.
Comment from Hotel Management
Feb 20, 2018 by Hotel Management , Hotel Management
Thank you for your feedback! We are apreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, near metro

Posted Jan 29, 2018
Typical Marriott standard hotel that is good for business people and has what one would expect. Friendly staff.
Comment from Hotel Management
Jan 29, 2018 by Front Desk team, Hotel Management
Thank you for your feedback! We are apreciate it!
4 out of 5
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 29, 2018 by Front Desk team, Hotel Management
Thank you for your stay with us! We are apreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

The hotel was close to tourist attractions.

Posted Jan 15, 2018
The staff and hotel was very accommodating. The room was very clean and comfortable. The hotel was close to the red square and other tourist attractions, which was convenient. I would stay there again!!
Comment from Hotel Management
Jan 29, 2018 by Front Desk team, Hotel Management
Thank you for your feedback! We are apreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
i have stayed here several times. The hotel is very nice and clean. it is a about a 2 kilometer walk from the Kremilin and there are many restaurants and stores for whatever you need in the area. The only complaint i have with the hotel is that I have stayed there several times in the winter time. The rooms have been cold. I told the staff the rooms were cold and they attempted to turn up the heat in the rooms but the controls were as high as you can go. The rooms were actually uncomfortably cold. The lobby and hallways were warm so I could not figure out why they could not correct the problem with the rooms that i stayed. Because of the cold at my most recent stay at this hotel I actually had to leave the hotel this time and go to another hotel. I actually like a little coldness to my room but this was just very cold. Too cold to sleep. The other hotels room were much more warm. So it is a problem with the heating system of this hotel.
Comment from Hotel Management
Feb 6, 2018 by Hotel Management, Hotel Management
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4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location, nice facilities, generally friendly

Posted Jan 6, 2018
Pros: Location, facilities.
Cons: Bar service
Location: Easy to get to main tourist sites and also interesting local areas. Close to metro system but walkable to main areas. Great place for new year
Great hotel in every way apart from the terrible service in the lobby bar. Rooms are lovely, like everything in Russia it is spotlessly clean, great location for getting around everywhere, generally efficient and facilities great. Only bad experience was the service in the lobby bar.
Comment from Hotel Management
Feb 6, 2018 by Hotel Management, Hotel Management
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5 out of 5
by Melvin

Exceptional staff.

Posted Jan 6, 2018 on Hotels
As always the Marriot Grand is an excellent value for money. Exceptional staff.
Comment from Hotel Management
Jan 29, 2018 by Front Desk team, Hotel Management
Thank you for your feedback! We are apreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Smart hotel in great location

Posted Jan 5, 2018
I chose this hotel because it’s right in the centre of Moscow, and my previous experience of a Marriott hotel was very positive. This didn’t disappoint. Despite road closures for the New Year Festival on the doorstep, we were met by friendly staff to help with luggage at quite a distance from the hotel - after midnight, which was representative of the solicitous attitude of all the staff. Comfortable room, excellent beds, though the hotel hadn’t received my request for an extra bed made at time of booking with Expedia. We also had to ask for an extra robe and set of towels for the third person, though they had seen that the booking was for three people. Overall, a lovely hotel and I’d go again.
Comment from Hotel Management
Feb 6, 2018 by Hotel Management, Hotel Management
Thank you for your feedback! We are apreciate it!