Ratings based on 216 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Nice hotel but terrible stuff

Posted Sep 12, 2017
Never get the room at the reserved time. Management and front desk was terrible
Comment from Hotel Management
Sep 14, 2017 by Executive assistant to General Manager, Hotel Management
Dear Guest, Thank you for choosing Moscow Marriott Tverskaya for a place to stay! Unfortunately, I have noticed that your check in experience wasn't enjoyable. The check-in time to Moscow Marriott Tverskaya hotel is at 2 pm. We always try to do our utmost to have a room ready as early as possible, however it depends on occupancy. We are unfortunately unable to guarantee any early check in. Meanwhile you can store your luggage and personal belongings at our hotel so you may enjoy your first day. Please take our apologies for any inconveniences. Whenever you decide to stay with us again, we will be more than pleased to welcome you back! Regards, Daria Sechko Executive assistant to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

looks nice

Posted Aug 24, 2017
great hotel, super nice, the only thing to improve- the doorbell men need to smile, the looked like sad watchdogs
Comment from Hotel Management
Aug 27, 2017 by Daria Sechko, Hotel Management
Dear Guest, Thank you for choosing Moscow Marriott Tverskaya and your feedback! I am happy to see that you stayed satisfied. I am grateful for your comment, which I have already passed to FO Manager. We pay a lot of attention to the staff trainings and I see that we still have a space for improvement. Hope you come back to us once again while traveling to Moscow! Regards, Daria Sechko Executive assistant to General Manager
5 out of 5
by A verified traveler

good hotel and location

Posted Jul 3, 2017 on Hotels
good hotel and location
Comment from Hotel Management
Jul 8, 2017
Dear guest, Thank you very much for staying at Moscow Marriott Tverskaya and for sharing your positive feedback with us. I am happy that you were satisfied with our hotel and especially highlighted our location. I hope we will be able to welcome you back again soon. Kind Regards, Pavel Jindra General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunderland, UK

Good location and great staff

Posted Jun 21, 2017
Pros: Good value and location, great English speaking staff and excellent concierge.
Cons: It was cold in the room but when we mentioned this to reception they brought a heater straight away.
Location: Very close to Belorussky Train Station which was great when catching the airport express train and only three Metro stops to main sights.
The Marriott was great value with excellent English speaking staff who were very friendly and helpful. The room was a good size and really comfortable with a nice bathroom. It is very close to Belorussky train station which was great when catching the airport express train (£7 each) from Sheremetyevo Airport. Belorussky also has a Metro station so all the main attractions are only three stops away. We took a taxi back to the airport, which the hotel arranged (£37). The concierge was really helpful booking us into Bunker 42 which was excellent. We loved Moscow and would recommend this hotel.
Comment from Hotel Management
Jun 25, 2017 by Pavel Jindra, Hotel Management
Dear Guest, Thank you for choosing Moscow Marriott Tverskaya and your sincere feedback which will definetely be useful for future travellers. Nice to see that the team managed to make your stay pleasant and you loved the city. Your recommendation is very valuable for us! Hope to welcome your back once again in the nearest future! Regards, Pavel Jindra General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel

Posted May 22, 2017
Excellent hotel close to the city centre with friendly staff
Comment from Hotel Management
May 22, 2017 by Pavel Jindra, General Manager, Hotel Management
Dear Jelena, Thank you very much for sharing your feedback with us. I am happy that you are satisfied with your stay and our hotel. We work very hard with our team to ensure the guests are happy and we do our best to achieve this every day. I hope we will be able to welcome you back again soon. Kind Regards, Pavel Jindra General Manager
4 out of 5
by A verified traveler

Posted Mar 2, 2017 on Hotels
Comfortable option for a quick stayover, very convenient to Aeroexpress to Sheremetyevo airport. Lots of dining options nearby. Would not recommend hotel restaurant.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your feedback. I am happy to read that you did enjoy your stay at Marriott Tverskaya and that you rate it comfortable and you appreciate location of the hotel. I hope to welcome you back again soon. Kind Regards, Pavel Jindra General Manager
4 out of 5
by A verified traveler

Posted Feb 24, 2017 on Hotels
we needed to stay overnight to catch an early morning flight. location excellent, the staff was great in trying to meet our requests. the only drawback is that the bed squeaked each time that we turned on the mattress.....
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to write the feedback concerning your experience at Marriott Tverskaya! I am very grateful for pointing out hotel staff. Everything we do is with simple aim to provide you with an excellent hotel experience. I sincerely hope that despite some inconviniences with the bed you have enjoyed staying wirh us and felt rested. We will be happy to be your host again and do our best to make your stay comfortable! Best wishes, Pavel Jindra General Manager
4 out of 5
by A verified traveler

convenient

Posted Jan 9, 2017 on Hotels
quiet room, near the airport express station, walkable distance to kremlin, red square
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for choosing the Marriott Tverskaya for your stay in Moscow. I am happy to see that you had overall a good time in Moscow and that you appreciate location of the hotel and quiet room. I will share your feedback with the team as it is very important for our future development. I hope to welcome you again soon. Kind Regards, Pavel Jindra General Manager
4 out of 5
by A verified traveler

Convenient

Posted Jan 1, 2017 on Hotels
Good to go for the new year count down, can walk to red square
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for staying at Moscow Marriott Tverskaya. I am happy to read that you have enjoyed your stay with us and you appreciate very convenient location of our hotel. Your feedback is very helpful for me and my team, and for our further development. I hope to see you again soon. Kind Regards, Pavel Jindra General Manager
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Уважаемый Гость, Благодарю Вас за выбор гостиницы Марриотт Тверская и Вашу высокую оценку! Мы будем рады снова видеть Вас! С уважением и наилучшими пожеланиями, Павел Йиндра Генеральный менеджер