After a long hot day on a motorcycle, I arrived at the hotel at 1:30 pm. Check in is 3 pm. Although there was a room ready, I was made to wait until 3 pm...not one minute before.
I had a long distance to go and had to leave early. They did not offer breakfast until 7 am...I left earlier and had to buy breakfast on the road.
Comment from Hotel Management
May 31, 2016 by Jessica, Hotel Management
On behalf of my entire team, I would like to apologize for not exceeding your expectations during your recent stay at Rodeway Inn near Joshua Tree National Park. Although we do our best to accommodate all guest requests- such as early check in- unfortunately we are unable to grant all requests.
We do start breakfast at 7 a.m. on weekends, which allows us to serve breakfast later so our guests can sleep in. I'm sorry to hear that you did not take advantage of our complimentary breakfast. We do offer coffee, hot cocoa, tea and oatmeal in our breakfast room 24 hours each day.
We would like to thank you for taking the time to tell us about your recent stay. Feedback like yours will help up better serve guests in the future. We hope you will visit us again during your next trip through Twentynine Palms.