Won't be back
Posted Nov 21, 2016
We picked this hotel for a special event we were attending. Staff was friendly and welcoming. However, as soon as we opened the door to our room, a strange and overwhelming odor hit us. We ignored it as it was late in the evening and we were tired from the trip. We started organizing our stuff and noticed stains on the office chair as well as carpet areas. Again, we were tired and didn't want to start our hotel stay with complaints. Next morning, we wake up and take a shower. I immediately notice hair on the shower walls as well as stains on towels. The very last straw was when I tried making the bed and found a huge yellow/brown stain on the comforter. Again, staff was incredibly nice and acted very quickly to my complaint. But the cleanliness of the rooms need to improve dramatically.
Comment from Hotel Management
Dec 1, 2016 by comfortinn, Hotel Management
Thank you for sharing your thoughts about your stay with us. We would like to apologize for the less than satisfactory experience you had with you room and that your room was not ready for your arrival. Reviews like yours are very valuable as they enable us to see which aspect of our hotel we need to improve on. In addition, your feedback has been forwarded to our management for evaluation.