Ratings based on 319 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
All around good experience for 3 weary travelers! Pool unique and so clean, but best was The breakfast offered more than any hotel we've stayed in. Thank You!
Comment from Hotel Management
Apr 8, 2017 by Dexter, Hotel Management
We are so happy to hear you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC Ut

Nice Hotel by the Canyon

Posted Apr 3, 2017
Pros: Clean, great staff, good breakfast.
Cons: Get waffles instead of pancakes.
Location: Shoshone falls of the Snake River. Farm land, scenic drives, Go eat at the Depot Grill and Try Maxie's Pizza too.
Clean, Roomy, Good Breakfast, little noisy due to the delivery trucks to winco ect.
Comment from Hotel Management
Apr 6, 2017 by Dexter, Hotel Management
Dear KB Trafficman, Thank you for the thorough review! Depot Grill and Maxies Pizza are excellent choices, thank you for sharing :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Apr 3, 2017
It was near Costco and soft pillows. The breakfast staff was amazing. Pool was too cold to swim in but do recommend this place.
Comment from Hotel Management
Apr 6, 2017 by Dexter, Hotel Management
Thank you for the review! We had a brief issue with our pool heater and happy to announce it has been fixed.
2 out of 5
by A verified traveler from portland

Won't stay again!

Posted Apr 2, 2017
We were given a super brief check in, as the counter person was also on his personal cell phone. We settled into our room thinking it was clean until we saw the shower. Had we gotten there earlier and not been settled we would have demanded a new room. There were black hairs all over in the shower and on the floor and in the sink. It was disgusting. Counter staff offered us points instead of a refund. Not even enough points to stay again. Said the manager would call but they never did. We will never stay at a Holiday Inn again!
Comment from Hotel Management
Apr 6, 2017 by Dexter, Hotel Management
Dear Hp, I greatly appreciate you taking the time to review our hotel and I am very sorry to hear that you were so disappointed. I myself am disappointed as well. Please accept our sincerest appologies. The issues you addressed are not acceptable and will be addressed with the entire staff. Unfortunately when you book through Expedia, you pay them and Expedia pays us for your room. This makes it impossible for us to refund you, because we never charged you. I would recommend calling Expedia and letting them know about your unsatisfactory stay. They will generally reimburse you and we pay them the difference. We do hope that you can give us another try if you find yourself in Twin Falls again.
5 out of 5
Recommended
for Everyone
by A verified traveler from UT

Nice hotel, nice room, conveniently located

Posted Mar 28, 2017
Pros: Clean hotel and room, friendly staff, nice breakfast.
Location: Great proximity to gas stations, restaurants, shopping centers. But there is really nothing to do in this town. Luckily we were just passing through.
The hotel and rooms are very nice. There is a gas station directly across the street, and a shopping complex behind the building with a Target, Winco, etc. There are multiple restaurants on the main road, everything from fast food to sit down. Great location.
Comment from Hotel Management
Mar 28, 2017 by Dexter, Hotel Management
Dear Chase, Thank you for the wonderful and detailed review. We are so happy to hear how much you enjoyed your stay. There are several really great restaurants within a 3 mile radius to the hotel. Twin Falls has some great sites to see if you are into the outdoors. The Shoshone Falls, Thousand Springs and the IB Perrine Bridge just to name a few. We also have a really great splash park for kids and soon we will have a miniature golf course near the hotel. The desk clerks are always happy to help you find fun activities to do in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Twin Falls Stay

Posted Mar 21, 2017
Pros: Staff
Cons: Not that I saw.
Location: Near Shoshone Falls on the Snake River. I heard a staff member giving someone directions. I've seen it a few times. Very impressive.
The hotel is clean and the staff is friendly and helpful. As always, the breakfast offers a variety of good items. I like that the hotel gives guests 2 newspapers each day, including Sunday.
Comment from Hotel Management
Mar 25, 2017 by Dexter, Front Office Manager, Hotel Management
Dear Jim, We are delighted to hear about your recent stay and hope to see you again in the near future. Please don't hesitate to let us know if there is anything that we can do to make your stay better.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

grocery store supplies

Posted Feb 19, 2017
Pros: clean
Cons: noise
Location: good dinner at Jakers
I would not stay there again unless guaranted a room in the front ,the back where we were,is so noisy from the the grocery stores resupplying and restocking all night long.
Comment from Hotel Management
Feb 20, 2017 by Dexter, Hotel Management
Dear Penelope, We are pleased that you enjoyed your stay but sorry to hear our neighbors were too noisy for you. We have added a note to your profile to place you in the front of the hotel in case you decide to return. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from blackfoot Idaho

Nice hotel

Posted Feb 5, 2017
Hotel was close to campus had good food with lots of variety. Pool had accommodating hours. Beds were comfortableand clean.
Comment from Hotel Management
Feb 8, 2017 by Dexter, Hotel Management
Thank you Jane!
5 out of 5
by Eric

Posted Jan 11, 2017 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you
5 out of 5
by Norman

Posted Jan 7, 2017 on Hotels
Everything was great. Just a suggestion: drinking water dispenser would be great. Fruit from breakfast could be left out. I.e. Bananas rather than growing bad in the back room could be eaten during the day.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for the wonderful review Norman. We do keep the water from the juice machine on all day so that the guests can enjoy cold filtered water. We also have a dispenser in the fitness center. We do hope to see you again if you find yourself in Twin Falls.