Exterior

Reviews of Holiday Inn Express Hotel & Suites Twin Falls, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Mar 2024
Response from Tiffany on Mar 28, 2024
Thank you

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Tiffany on Mar 25, 2024
Thank you

2/10 Terrible

Brittany

Literally holes in the wall of the bathroom. Pair job looked like the landlord’s special. The headboard of the bed was falling apart.
Stayed 1 night in Mar 2024
Response from Tiffany on Mar 25, 2024
We are sorry to hear that you did not enjoy your experience. We accommodate many guests each evening and strive to make every stay a great one.

10/10 Excellent

Marissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Tiffany on Mar 25, 2024
Thank you

4/10 Poor

Karissa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The place wasnt super clean and honestly questiomed if the sheets were even washed. There was residue on the faucets and shower head. The shower base wasnt cleaned but stained.
Stayed 1 night in Jan 2024
Response from Tiffany on Feb 9, 2024
Thank you for letting us know. We are sorry to hear that you had concerns about the cleanliness.

10/10 Excellent

Michele

Response from Tiffany on Jan 24, 2024
Thank you

10/10 Excellent

Linda, Roseville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiffany on Jan 19, 2024
Thank you Linda

6/10 Okay

Sheila

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean coffee was unfortunately cold 2 twice so dont know if made the night before breakfast didnt look to hot .
Response from Tiffany on Jan 17, 2024
Thank you for taking the time to review our hotel. Our breakfast hosts arrive at 4am and start brewing fresh coffee. It is replenished throughout the day. We're always happy to make a fresh pot upon request.

10/10 Excellent

Shan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly! Price was great!
Stayed 1 night in Jan 2024
Response from Tiffany on Jan 15, 2024
Thank you!

8/10 Good

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was knowledgeable and courteous. The room was clean, but you can tell it’s been very well used over the years. Overall pretty good, but if you’re looking for something with a brand new feeling this one isn’t for you.
Stayed 1 night in Jan 2024
Response from Tiffany on Jan 13, 2024
Thank you for taking the time to review our hotel Mario

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Tiffany on Jan 15, 2024
Thank you

10/10 Excellent

Kyle

Traveled with family
Liked: Amenities
Clean and comfortable
Stayed 1 night in Dec 2023
Response from Tiffany on Jan 2, 2024
Thank you Kyle

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Be warned.
The beds were not comfortable at all. It was like we were sleeping on the floor. Pool was severely over chlorinated and even smelt salty. Going to check in the front desk kept telling me I was calling to change my dates and I never did.
Stayed 2 nights in Dec 2023
Response from Tiffany on Dec 26, 2023
We are sorry to hear that you did not enjoy your stay. Our maintenance department receives hourly emails of the chemical levels for the pool and spa and it is showing that the chlorine levels are below where they need to be. Perhaps what you were smelling, was the system automatically adding chlorine to the pool.

10/10 Excellent

Tylee, Wells

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room and good breakfast
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 26, 2023
Thank you!

6/10 Okay

Don

Traveled with partner
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 26, 2023
Thank you

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We are not convinced they had washed the sheets we slept in based on the smell of the sheets. We thought it was just us being picky but the farther the night went on the more it was obvious they hadn’t. I could smell someone else’s deodorant on the sheets where pits go. Disgusting. We will never stay here again.
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 26, 2023
We are sorry to hear that you did not enjoy your stay. Our housekeeping department has been with us many years and are diligent about changing sheets. We would have been happy to bring you new sheets if you had asked.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 18, 2023
Thank you

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tiffany on Dec 14, 2023
Thank you!

8/10 Good

Jennifer, FPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and wonderful area but beds were horrible. Not comfortable at all.
Stayed 1 night in Nov 2023
Response from Tiffany on Dec 11, 2023
Thank you

10/10 Excellent

Charlene, Battle Mountain

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a great area, friendly staff, clean and an excellent breakfast.
Stayed 2 nights in Dec 2023
Response from Tiffany on Dec 11, 2023
Thank you for taking the time to review our hotel

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 11, 2023
Thank you Billie

8/10 Good

Timothy, Lacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly that made you feel valued. The room was very clean and comfortable. Would stay again.
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 7, 2023
Thank you Timothy!

10/10 Excellent

Myles, Twin Falls

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy who checked us in was very friendly and went into great detail of what the hotel has to offer during our stay. Will rebook again when we come back to Twin Falls.
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 7, 2023
Thank you Myles! Cody is a wonderful asset to the team.

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Tiffany on Dec 5, 2023
Thank you Dave

10/10 Excellent

Danielle

Clean and Comfortable
Stayed 1 night in Nov 2023
Response from Tiffany on Dec 7, 2023
Thank you!

8/10 Good

MARK

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 5, 2023
Thank you Mark

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
It met my expectations. There were a few issues, but they were minor. The first one is the card key had to be reprogrammed on a daily basis. And the coffee maker in the room was not working, however, they do provide 24-hour access to coffee in the dining room. The housekeeping staff was curious and prompt.
Stayed 3 nights in Nov 2023
Response from Tiffany on Dec 5, 2023
Thank you James

6/10 Okay

Courtney

Traveled with family
Liked: Staff & service, amenities
The staff was very nice and helpful, however, the hot tub was way too hot (unsafe it was so hot), we only got two towels for a room of 4 people, the gym equipment was nice but the gym hadn’t been cleaned in a while. For the price it was a decent stay, just had a couple minor issues
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 5, 2023
Thank you so much for taking the time to review our hotel. Our hot tub is set at 103 degrees. Industry standard is 101-104.

6/10 Okay

Tim

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unacceptable, sheets stained, chairs tread bear
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 30, 2023
We are so sorry to hear that we let you down. Thank you for letting us know.

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023
Response from Tiffany on Dec 18, 2023
Thank you Carlos

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel in a convenient location. The music in the lobby was a bit loud.
Stayed 2 nights in Nov 2023
Response from Tiffany on Nov 28, 2023
Thank you

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very clean.
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 28, 2023
Thank you Sandra

8/10 Good

Robert

Stayed 4 nights in Nov 2023
Response from Tiffany on Dec 18, 2023
Thank you Robert

10/10 Excellent

Mary Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Breakfast was pretty darn good, and the kids really liked the novelty of the pancake machine. Clean, great and highly responsive staff to a TV glitch, and pool/work-out facilities were great too. Thanks for a good nights sleep.
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 28, 2023
Thank you Mary Alice

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The self help breakfast was very nice.
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 24, 2023
Thank you

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tiffany on Nov 27, 2023
Thank you

10/10 Excellent

meghean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 24, 2023
Thank you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, clean, low rates
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 22, 2023
Thank you Kim

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Tiffany on Nov 22, 2023
Thank you!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 20, 2023
Thank you

2/10 Terrible

Kelly

Stayed 1 night in Nov 2023
Response from Tiffany on Dec 11, 2023
We are sorry to hear that you did not enjoy your stay

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tiffany on Nov 15, 2023
Thank you

10/10 Excellent

Miguel

Stayed 1 night in Oct 2023
Response from Tiffany on Nov 30, 2023
Thank you Miguel

8/10 Good

Bradley

Stayed 1 night in Nov 2023
Response from Tiffany on Nov 28, 2023
Thank you

10/10 Excellent

Charleen, Pullman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we travel, this is our stop on our way to San Diego.
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 30, 2023
Thank you!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 30, 2023
Thank you Peggy!

10/10 Excellent

Tona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Breakfast tho left something to be desired....
Stayed 2 nights in Oct 2023
Response from Tiffany on Oct 30, 2023
Thank you

10/10 Excellent

Marion, Round Mountain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to get to. Staff was gre
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 30, 2023
Thank you so much!

10/10 Excellent

Jayne

Traveled with partner
Check in was fast and efficient.
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 19, 2023
Thank you

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
The most polite and quick check-in ever! Great job.
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 19, 2023
Thank you so much!