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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1910 Fillmore Street North, Twin Falls, ID

Reviews

7.4

Good

Rating 10 - Excellent. 327 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 80 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for staying with us.

10/10 Excellent

Megan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only down fall was the hot tub was broken and there were so unsupervised kids in the pool being very obnoxious and rude to everyone
Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Thank you for staying with us. I do apologize for the inconvenience of the hot tub being down and the obnoxious noise of the kids.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything in Twin Falls ID. Enjoyed my stay here
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for staying with us.

2/10 Terrible

Todd

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Motel was dirty and smelled. The pillows for bed were the size of coach pillows. Floors were filthy and stained. Had to go to walmart to purchase pillows to sleep on. Front desk receptionist was like oh well when asked about pillows. DO NOT STAY HERE!!!
Stayed 2 nights in Apr 2024
Response from GN on Apr 15, 2024
I do apologize for the unpleasant experience with your stay and pillows.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from GN on Apr 15, 2024
Thank you for staying with us.

8/10 Good

Edith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
That the guest above us had children and all did is run all evening and even early in the morning. We had a pet who made no noise put we paid $54.00 dollars for her . Maybe you should charge more for children then they would be quite.
Stayed 1 night in Apr 2024
Response from GN on Apr 15, 2024
I do apologize for the noisy children around you all night.

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for staying with us.

6/10 Okay

Jani, Mica

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for staying with us.

2/10 Terrible

Luz

Disliked: Cleanliness, property conditions & facilities
Bary bad service not friendly nothing good for breakfast everything looks bad I don’t recommend it to no one
Stayed 1 night in Apr 2024
Response from gm on Apr 15, 2024
I do apologize for the inconvenience of your stay.

8/10 Good

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and great staff and pool.
Stayed 1 night in Apr 2024
Response from HM on Apr 4, 2024
Thank you for staying with us and sharing your experience.

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Mold, nasty!!!!
Stayed 1 night in Mar 2024
Response from GNM on Apr 4, 2024
I appreciate you sharing this with us I will get the right departments involved. I do apologize for the inconvenience and that this was taken care of before your stay.

8/10 Good

kimberly

Traveled with group
Liked: Staff & service, amenities
The carpet was nasty n sticky next to the bed n wet like..if we were staying more than 1 night we would request a room change
Stayed 1 night in Apr 2024
Response from Gm on Apr 4, 2024
Thank you for sharing your review. I do apologize for the inconvenience of all your experience.

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No heat
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you for staying with us.

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything, good breakfast
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you for staying with us.

10/10 Excellent

Kathryn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from GN on Apr 4, 2024
Thank you for staying with us.

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great . Friendly , well spoken , helpful would definitely stay here and will recommend this place .
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you for staying with us and sharing your experience. Looking forward to seeing you again.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you for staying with us. I'm sorry you encountered an issue with your stay.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stop for the night on our road trip
Stayed 1 night in Mar 2024
Response from Gm on Apr 4, 2024
Thank you for staying with us.

2/10 Terrible

Brittany

Stayed 1 night in Mar 2024
Response from GN on Apr 15, 2024
Thank you for staying with us I do apologize for the inconvenience you experienced.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from G on Apr 4, 2024
Thank you for staying with us.

4/10 Poor

Cara, Highland Haven

Traveled with family
Disliked: Property conditions & facilities
This property needs a refresh the whole place… room, pool and area are run down
Stayed 1 night in Mar 2024
Response from GN on Mar 19, 2024
Thank you for the review and staying with us.

8/10 Good

Barbara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Decent hotel for the price. Pool is open until midnight which is sweet, and breakfast is open until 10 which is also convenient. It’s quite dated and there’s quite a bit of wear and tear around the room. We had a pet friendly room but it was very smelly like wet dog, which wasn’t that big of a deal, just something that caught us off guard. It would be nice if the pet rooms didn’t have carpets. They also recently increased their pet fees to $50/night which shocked me when I checked in and I specifically chose this hotel because of the previous rates. Overall, an average hotel for a decent price.
Stayed 1 night in Mar 2024
Response from GN on Mar 19, 2024
Thank you for staying with us. I apologize for the inconvenience of the room smell and increase of pet fee. It's corporate level change.

8/10 Good

Elizabeth, Laramie

Stayed 2 nights in Mar 2024
Response from GM on Apr 5, 2024
Thank you for staying with us.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AF on Mar 19, 2024
Thank you for staying with us.

6/10 Okay

Kirby

Stayed 1 night in Mar 2024
Response from GN on Apr 4, 2024
Thank you for staying with us.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hot cooked breakfast
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you for staying with us.

6/10 Okay

Toni

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the plus side, the room was clean and comfortable the breakfast is plentiful and the front desk staff was friendly. On the minus side, the walkway between the buildings was not plowed or cleared for walking. No ice melt, nothing.The woman running the breakfast bar was incredibly rude. There are signs throughout the hotel with.QR codes for guests to use to tip the staff. I don't mind tipping... I've worked in the service industry... but tips are earned, period. There's no way I would have even considered tipping this person with her surly attitude.
Stayed 1 night in Mar 2024
Response from GN on Mar 15, 2024
Thank you for your review I do apologize for the inconvenience of the snow and not having it plowed that morning.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all
Stayed 1 night in Mar 2024
Response from GN on Mar 15, 2024
Thank you for staying with us.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked all of Quality Inn staff very nice and helpful
Stayed 1 night in Mar 2024
Response from GN on Mar 15, 2024
Thank you for staying with us and sharing your experience.

8/10 Good

Magdalena

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GN on Mar 15, 2024
Thank you for staying with us.

10/10 Excellent

Linda

Stayed 1 night in Feb 2024
Response from GM on Apr 4, 2024
Thank you for staying with us.

2/10 Terrible

Leanne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old building. Pool not deep enough to swim in. Breakfast not hot
Stayed 2 nights in Feb 2024
Response from GN on Mar 15, 2024
Thank you for staying with us. Sorry you encountered so many issues with your stay.

4/10 Poor

Davod

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a poor experience. Cleanliness and Safety: -No locking door to pool room. -There was a woman at the breakfast bar holding a dog and feeding it sausage as she was filling her plate. Kitchen attendant sat on a stool in the corner seemingly unconcerned about the cleanliness of the area. -Carpet in halls was visibly dirty. -Garbage under couch cushions in room. Staff: -While having breakfast I could loudly hear the breakfast attendant and front desk attendant complaining about guests.
Stayed 2 nights in Feb 2024
Response from GN on Mar 15, 2024
Thank you for staying with us and sharing your experience. I will be sure to have a talk with my breakfast staff as well as other staff. None of that is acceptable. I do apologize for the poor experience overall.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Gm on Feb 15, 2024
Thank you for staying with us.

4/10 Poor

William

Liked: Cleanliness
Disliked: Property conditions & facilities
Got up in the morning and was greeted by a cold shower. I informed the staff of the issue and gpt the ole, "well everyone was probably taking showers at the same time," excuse. The property was not even close to being at capacity. Also, the staff members acted like she could care less about my stay. There are many other properties in Twin Falls, ID. To choose from. Do yourself a favor and stay at a different hotel.
Stayed 1 night in Feb 2024
Response from GN on Feb 15, 2024
I do apologize for the cold shower we will get this looked at.

10/10 Excellent

nelsy

Traveled with family
Liked: Amenities
Very affordable
Stayed 2 nights in Jan 2024
Response from Gm on Feb 15, 2024
Thank you for staying with us.

10/10 Excellent

Doug

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has an indoor pool which is good for kids. We got the room with 2 queen beds and a couch bed which again is nice for kids
Stayed 1 night in Jan 2024
Response from HM on Feb 15, 2024
Thank you for staying with us. Glad the kids enjoyed their stay and pool.

10/10 Excellent

Micalah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very easy and friendly check in! Breakfast was also very good and lots of options!
Stayed 1 night in Jan 2024
Response from GN on Feb 15, 2024
Thank you for staying with us. Glad you enjoyed our breakfast.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from GN on Feb 15, 2024
Thank you for staying with us.

10/10 Excellent

Doug

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and hot tub are always a hit with the kids. Hot tub jets didn't seem to be working at the time but the pool was good for kids
Stayed 1 night in Jan 2024
Response from GN on Feb 15, 2024
Thank you for staying with us. I do apologize for the inconvenience of the hot tub jets not working during your stay. They were waiting for a part. Glad the kids still enjoyed it.

10/10 Excellent

Dazia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 15, 2024
Thank you for staying with us.

4/10 Poor

Emilia

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GN on Feb 15, 2024
Thank you for staying with us. Sorry you encountered an issue.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 2 nights in Jan 2024
Response from GH on Feb 15, 2024
Thank you for staying with us.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities
The side entrance to go outside didnt lock, and that made me feel unsafe that anyone could just walk in.
Stayed 1 night in Jan 2024
Response from GN on Feb 15, 2024
Thank for sharing this with me. We did get this looked at and fixed.

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024
Response from Gm on Feb 15, 2024
Thank you for staying with us.

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 1 night in Dec 2023
Response from F on Mar 15, 2024
Thank you for staying with us.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff made the checking in process quick and easy. I thought it was weird that they asked if I wanted to buy a credit card, though. The bed is firm. The pool area needs an update but it's nice and I like how late it is open.
Stayed 1 night in Jan 2024
Response from GN on Feb 15, 2024
Thank you for staying with us.

2/10 Terrible

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly probably the worst stay and experience ever. The food never has flavor. They serve the same thing every day and the yogurt they serve is expired.
Stayed 1 night in Jan 2024
Response from Gm on Feb 15, 2024
I do apologize for the breakfast food not being the best.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from GM on Feb 15, 2024
Thank you for staying with us.

8/10 Good

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The indoor pool
Stayed 1 night in Jan 2024
Response from GN on Feb 15, 2024
Thank you for staying with us.