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Reviews of 12 Oaks Hotel

2.5 out of 5
12 Oaks Hotel
3100 W Northwest Loop 323, Tyler, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tabatha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Register posting mashed me feel safe but needs bigger parking area
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for your valuable review. We look forward to seeing you again next time you are in the area.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for your feedback. we appreciate you staying with us,

8/10 Good

Mandy, Brenham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d definitely stay here again. Only thing I’d change is the pillows are super flat. I slept with 3 that didn’t even feel like 1. But other than that, it was a surprisingly great stay
Stayed 1 night in Apr 2024
Response from Front desk staff on Apr 15, 2024
Thank you for staying with us. Thank you for your review and we will look into the pillows.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from management on Apr 12, 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and rooms... pool not open, no bathroom vents and little use of bathroom window which got stuck. Low Low water pressure.
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you for your feedback, we appreciate you staying with us.

6/10 Okay

Grant

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Should have asked for ground floor room. Stairs are steep.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
We do apologize for that inconvenience hope the rest of your stay was pleasant.

10/10 Excellent

Kendrick

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Management on Feb 7, 2024
Hi Dewayne, thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Dewayne

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

Kingsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel with no amenities like breakfast. Room was clean but a panel under the sink had fallen away from the wall exposing the inside of the wall. Good value.
Stayed 1 night in Jan 2024
Response from Management on Feb 7, 2024
Thank you for your feedback, the panel has been taken care of, we appreciate you staying with us.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean & the service was great.
Stayed 1 night in Jan 2024
Response from Management on Jan 28, 2024
Hi Robert thanks for your feedback, we hope to see you again soon.

6/10 Okay

Carolyn

Traveled with partner
Liked: Staff & service
This place wasn’t terrible, you can tell this is an older hotel with cheap upgrades. The cleaning staff seem to be a little lazy on the cleaning. There was fluid drips on the wall and the baseboards were quite dirty. You get what you pay for.
Stayed 1 night in Jan 2024
Response from Management on Jan 21, 2024
We are sorry that you didn't enjoy your stay, we wish you could have informed us we could have possible addressed it there and then.

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Very good hotel i recommended
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 20, 2024
Thank you for sharing your review of our hotel! Glad you enjoyed your stay with us and we look forward to your next visit!

10/10 Excellent

Taniquia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 20, 2024
Thank you for taking the time to review our hotel. Always enjoy your stays with us! Super glad you enjoy visiting us as well!

6/10 Okay

Mandy

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 20, 2024
Thank you for your review. Hoping you will visit us again soon and give us a chance to earn a 10 out of 10! We will always work hard to make your stay with us as pleasant as possible!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Management on Dec 12, 2023
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room! Bed was a bit too firm for me. Plenty of pillows was nice though. Overall great room.
Stayed 1 night in Nov 2023
Response from Management on Nov 30, 2023
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Virginia

Liked: Staff & service, property conditions & facilities
Always polite staffers and clean accommodations.
Stayed 1 night in Nov 2023
Response from Front desk staff on Nov 24, 2023
Thank you for choosing 12 Oaks! We appreciate you acknowledging our efforts to provide you with friendly service and clean spaces! Looking forward to your next visit!

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very noisy all during the night. I was there 3 nights and was not able to sleep well. Hung the sign for the room to be cleaned 2 days in a row. Before 10am - housekeeping did not come and take out the trash, make the bed or bring new towels.
Stayed 3 nights in Nov 2023
Response from Management on Nov 20, 2023
Hi Samantha, we appreciate your feedback. We are sorry that the area was a bit noisy. Also, there is a sign posted at the front desk that maid service must be requested at check in as we do not have daily maid service.

2/10 Terrible

Javier

Stayed 1 night in Nov 2023
Response from Management on Dec 12, 2023
We are sorry that your stay with us was not to your satisfaction, but we would like to know what problems you incurred. As we have no idea what made you give such a low rating to us, given the opportunity. we would have been more than happy to fix any problem you had during your stay with us

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Could not be better - simply a great place to stay! It’s a blessing as I come to Tyler frequently.
Stayed 1 night in Nov 2023
Response from Management on Nov 18, 2023
Hi John thanks for your feedback, we look forward to your continued visits in the future.

10/10 Excellent

Brittnay

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 17, 2023
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on Nov 15, 2023
Hi Trina, We are so glad that you had a great stay with us. We look forward to having you stay with us again.

8/10 Good

patsy

Traveled with partner
Liked: Cleanliness, staff & service
The bed is difficult for older people to get into due to height
Stayed 1 night in Nov 2023
Response from Management on Nov 3, 2023
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

Vera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great price
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Thank you for staying with us.

6/10 Okay

Shunta

The property was nice and cute but I felt unsafe as a female traveling by myself. The full time resident who was living there above my unit gave me Norman Bate vibes with his strange
Stayed 2 nights in Oct 2023
Response from Management on Oct 28, 2023
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At this price point I was expecting a lackluster experience. Boy was I wrong! The room was very clean and very quiet. The gentleman at the front desk was awesome! I really am impressed.
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Hi Adam, thank you for the awesome review we hope you will join us again in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute check in on a busy weekend (Rose Festival). 12 Oaks was clean, comfortable and a fair price.
Stayed 1 night in Oct 2023
Response from Management on Oct 22, 2023
Thank you for your feedback. We appreciate you staying with us.

8/10 Good

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, non-chain hotel that offers large, clean rooms with all the amenities (in room fridge/microwave, laundry area, wifi, etc) at very competitive rates.
Stayed 1 night in Oct 2023
Response from Management on Oct 22, 2023
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 22, 2023
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the oaks
It’s amazingly beautiful and clean which makes the stay fun and comfortable
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Thank you for staying with us, we hope to see you again soon. Thank you for your awesome review.

10/10 Excellent

Wafaa

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Management on Oct 17, 2023
Thank you so much for your feedback, we really appreciate you staying with us.

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was exceedingly polite, friendly and efficient. I travel to Tyler frequently and hands down this is the best property I could have imagined finding!
Stayed 1 night in Oct 2023
Response from Management on Oct 15, 2023
Thank you for your feedback, we really appreciate you staying with us, Thank you for the kind words about our front desk help.

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Oct 4, 2023
Thanks for staying with us, come back anytime.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 3, 2023
Hey Christopher we are so glad you enjoyed your stay again we hope if you ever need a safe place to go you and your lovely wife choose us.

10/10 Excellent

Aubry

Stayed 1 night in Sep 2023
Response from Management on Oct 2, 2023
We are so happy that you enjoyed your stay we hope to see you again soon.

10/10 Excellent

Adan

Stayed 1 night in Sep 2023
Response from Management on Oct 2, 2023
We are so glad that you enjoyed your stay. We look forward to seeing you stay with us again in the future.

10/10 Excellent

ellanorah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay -
Wonderful as always... never disapointed. Great location for us. Clean, friendly & professional.
Stayed 2 nights in Sep 2023
Response from Front Desk Staff on Sep 29, 2023
We are so glad you chose us again for your lodging needs in Tyler. You are always welcome and we look forward to your next visit! We really appreciate you taking the time to give us a positive rating and want you to know your feedback is always welcome!

10/10 Excellent

Braylon

Stayed 1 night in Sep 2023
Response from Management on Oct 15, 2023
Thank you,for your feedback. We appreciate you staying with us.

8/10 Good

Benjamin

Stayed 1 night in Sep 2023
Response from Management on Sep 24, 2023
Thank you for your feedback.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Layne on Sep 22, 2023
Thank you for taking the time to give us a great review! We are so happy you enjoyed your stay!Looking forward to your next visit!front desk staff

10/10 Excellent

Lauren

Stayed 1 night in Sep 2023
Response from Management on Oct 15, 2023
Thank you for your feedback. We appreciate you staying with us.

8/10 Good

Ryllian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great room, great service for a decent price. Overall no complaints.
Stayed 1 night in Sep 2023
Response from Layne on Sep 21, 2023
We are always happy when our guests are satisfied with their time in our 'home away from home.' You are the reason we are here and work so hard to provide you with comfortable accommodations! We are very much looking forward to your next visit!! Thank you for sharing your opinions about us and your stay with us,Front desk staff

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beds, comfortable area
Stayed 1 night in Sep 2023
Response from Management on Sep 19, 2023
So glad you enjoyed your stay with us.

8/10 Good

Horace

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management on Sep 17, 2023
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

Aubry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 15, 2023
Thank you for your feedback, we appreciate you staying with us.