Hotels.com service is great! The hotel is so-so...
Posted May 2, 2016 on Hotels
Hotels.com -5 STARS! We made a rush trip after a tornado destroyed a friend's home. We booked through Hotels.com at a Motel 6. The hotel informed us that their rooms filled up quickly after the storms, and they could not honor our reservation. I called Hotels.com and they assured me that they would find a room. They called several hotels to check availability and were able to find one for us in the same area. The price was different, but Hotels.com covered the difference since they guaranteed the booking. We have used Hotels.com for 4+ years, and we will ALWAYS continue to use Hotels.com for our hotel bookings! The hotel itself - 2.5 STARS. It is old and not updated, but it was relatively clean. My biggest complaint was the staff at check-in. The 2 men at the front desk were rude and seemed annoyed that so many people were checking in at one time late in the night. The "breakfast" is not good. We walked to Denny's right around the corner! We did have plenty of hot water for showers - no complaints there. The hotel location is great - right on the loop and easy for us to get on the highway heading to Lindale. Overall, we had a place to stay and were very grateful. I wouldn't choose to stay there again, but grateful all the same.
Comment from Hotel Management
Jul 16, 2016 by Front Desk Manager, Hotel Management
We want to thank you for taking the time to post a review. We are glad that you found your room clean and that you enjoyed the plentiful hot water. We do regret that you had an unpleasant check in experience. We have discussed it with the employees in question. One employee was training the other and they were frustrated with each other however thart is no excuse to reflect anything other than a welcoming attitude to you. One is no longer with us and the other has been reprimanded.
We regret that you found our continental breakfast offering unsatisfactory. We offer biscuits and gravy,cereal, toaster waffles, pastries, bagels and bread, coffee, milk, and juice where as your original reservation was at a property that does not offer anything for breakfast.