Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Best Western Lindale Inn

2.5 out of 5
Best Western Lindale Inn
3501 S Main St, Lindale, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 270 out of 638 reviews" "
Rating 8 - Good. 218 out of 638 reviews" "
Rating 6 - Okay. 69 out of 638 reviews" "
Rating 4 - Poor. 38 out of 638 reviews" "
Rating 2 - Terrible. 43 out of 638 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MADELINE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out great for my needs. A place to stay for a couple of nights.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Mar 13, 2024
Dear Guest,Thank you for the comments. I’m glad we could provide a nice room and great service. Our goal is to do everything possible to provide guests with the best experience. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 19, 2024
Dear Jamie,Thank you for your review. I’m pleased we were able to provide you with a great experience. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I look forward to having you with us again soon. Sincerely,Hotel Manager.

8/10 Good

donald

Traveled with family
Liked: Amenities
Clean appearance, friendly staff, reasonably priced. Room service needs attention, vacuuming and carpets are in very poor condition.
Stayed 3 nights in Feb 2024
Response from Hotel Manager. on Feb 19, 2024
Dear Donald,Thank you for the review. We are delighted to hear that you had such a positive experience with our friendly staff, reasonable prices, and overall good service. We regret some inconvenience you had due to the cleanliness service. You can be sure that we will use your comments as we change and improve, and your review will make a difference. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that we can serve you again in the future.Sincerely,Hotel Manager.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service over all
Stayed 3 nights in Feb 2024
Response from Hotel Manager. on Feb 13, 2024
Dear Javier,Thank you for the comments. We are glad to hear that you had a great experience overall. Providing excellent service is our top priority, and everything was good. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Poor

Josy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We got a room at the road side and the traffic noise, whole night long, was deafening. No sleeping here! Key didnt work in the morning. Room standard, metal box bed..would not come back.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 1, 2024
Dear Josy, Thank you for the time you have invested in writing this review. I’m very sorry that you were not completely satisfied with your stay here. We work daily to make the hotel as nice as possible so that guests rate us as the best property in the area. We guarantee that your next experience will be overwhelmingly positive. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Mar 21, 2024
Dear Guest,Thank you for your feedback. I’m very glad that our hotel impressed you in so many ways. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely, Hotel Manager.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear Guest,Thank you for your kind review. We are glad that you had a great experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

6/10 Okay

Willie

Liked: Cleanliness, amenities, property conditions & facilities
Nice..
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Willie,Thank you for the review. I am pleased that you had a good experience with us. Guests who choose our hotel are mostly happy and satisfied. Our commitment is to ensure that guests love their stay with us and rank us as the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we can serve you again in the future.Sincerely,Hotel Manager.

10/10 Excellent

Ronald G

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 15, 2024
Dear Ronald,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Marilyn L

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Marilyn,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

8/10 Good

Courtney

Liked: Cleanliness, staff & service
Okay
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Courtney,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Manager. on Dec 9, 2023
Dear Guest,Thank you for the feedback. I’m pleased you had a good experience with us. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. We look forward to seeing you again soon.Sincerely, Hotel Manager.

4/10 Poor

Melissa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Guest,Thank you for the review.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely, Hotel Manager.

10/10 Excellent

Geraldine

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 24, 2023
Dear Geraldine,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really considerate and understanding and welcoming
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 21, 2023
Dear Guest,Thank you for the great comments. We are delighted to hear that you had a wonderful encounter with our friendly staff and that your experience was enjoyable. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

10/10 Excellent

roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family reunion
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Roberto,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you had a great family reunion. We appreciate your positive feedback and look forward to hosting you again for future gatherings!Sincerely, Hotel Manager

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A decent hotel good location
It’s a good clean hotel . Breakfast was average but it was fine . Beds are a bit hard for my taste . And there is road noise from the trucks since it’s right by the highway. Overall it was decent for the price
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 16, 2023
Dear Pam,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

susan

Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Susan,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

4/10 Poor

Debbie

Disliked: Staff & service
The room was clean but bed was hard as a rock. The AC was not working. When I called the front desk to let them know, the guy said I don't know what to tell you. We stayed 4 days and 3 nights. The last night of our stay they finally had the AC working. Will never stay here again!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Debbie,Thank you for taking the time to share your feedback. We appreciate your acknowledgment of the room's cleanliness. However, we sincerely apologize for the discomfort you experienced with the hard bed and the inconvenience caused by the non-functional AC. Your comments are crucial to us, and we will address these issues with our team to ensure a more comfortable and satisfying experience for our guests in the future. We understand your concerns, and we regret any inconvenience you faced during your stay. We value your feedback and hope to have the opportunity to make amends in the future. Safe travels.Sincerely, Hotel Manager

8/10 Good

Brandain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and quiet
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 8, 2023
Dear Brandain,Thank you for your 4/5 rating and your feedback. We're glad to hear that you found our staff nice and enjoyed a quiet stay. Your comments are appreciated, and we hope to provide an even better experience on your next visit.Sincerely, Hotel Manager

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service
Rough night. Bad neighbors
Room had strong smell of smoke and perfume when we first arrived .No blankets for sofa bed. Got no sleep . Neighbors were smoking and talking very loudly in the hallway from midnight to 3 am. Room phone doesn’t work.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 7, 2023
Dear Guest,Thank you for the review. I'm sorry to hear about the multiple issues you experienced during your stay. We will investigate and address this issue promptly to ensure it doesn't happen again. Your feedback is invaluable to us as we continuously strive to improve our services. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Okay

Roshella

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The heating system did not work in my room. The clerks was not friendly.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 7, 2023
Dear Roshella,Thank you for writing the review. I'm sorry to hear about the issues you encountered with the heating system in your room and the unfriendly behavior of the clerks. We will make sure to address these issues promptly to ensure a better experience for future guests. We guarantee that your next visit will be awesome. We are certain you will visit us once again and give us a chance to serve you.Sincerely,Hotel Manager.

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service
Called three weeks ahead to explain disabilities and secure a bottom floor room. I was assured they understood and all will be taken care of to make it happen. At check in the clerk made it clear he couldn’t care less — take or leave it. We stayed that night because we were tired the climb was painful. Did not stay for our second night. Never there again
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Thomas,We're truly sorry to hear about the difficulties you experienced during your stay, especially after making prior arrangements. Your experience is not in line with our standard of service, and we apologize for the inconvenience you endured. We will use your feedback to address and improve our guest experience. Thank you for sharing your concerns.Sincerely, Hotel Manager

10/10 Excellent

Kimberly, Silsbee

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 30, 2023
Dear Kimberly,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was older but very neat and clean.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 27, 2023
Dear Guest,Thank you for your positive review! We are delighted to hear that you found a clean and comfortable hotel stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

8/10 Good

Kristy

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 23, 2023
Dear Kristy,Thank you for the feedback. I’m glad we were able to provide a good experience for you. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

6/10 Okay

Thelma

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be better...
Great price and convenient location. I stayed 2 says and housekeeping never came in my room the 2nd day. So i didnt have any towels. It was noisy because its right by the main road highway. I heard cars driving all night.
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 16, 2023
Dear Guest,Thank you for providing the review. We appreciate your positive comments about our great price and convenient location. However, we sincerely apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to make the necessary improvements to ensure a better experience for our guests. We're sure we can go above and beyond for you next time. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

2/10 Terrible

Susanna, Ouray

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room reeked of cigarette smoke and carpeting felt sticky.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 13, 2023
Dear Susanna,Thank you for the stay at our hotel.We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

6/10 Okay

Rocio

Breakfast is 6-9 and at 8 there already was nothing
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 7, 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the breakfast availability. We will certainly address this issue with our breakfast service team to ensure that all guests have access to a satisfying breakfast experience during their stay. Your input is valuable to us as it helps us improve our services. We hope to have the opportunity to serve you better on your next visit.Sincerely,Hotel Manager

6/10 Okay

Joseph

Traveled with group
Disliked: Staff & service, property conditions & facilities
Not much to say, the pool area was off limits, the rooms not cleaned well
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Joseph,We apologize for the issues you encountered during your stay, including the pool area being off-limits and the rooms not being cleaned well. This is not the level of service we aim to provide, and we take your feedback seriously. Your comments will be used to address these concerns and ensure a better experience for future guests. We hope you consider staying with us again in the future for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice, clean, and comfortable.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 22, 2023
Dear Mia,Thank you for sharing your positive experience! It's nice to hear that you had a "great stay" and found the hotel to be "nice, clean, and comfortable." If you have any more details or specific feedback about your stay that you'd like to share, or if you have any questions or requests, please feel free to let me know. Your input can be valuable for others looking for accommodations.Sincerely, Hotel Manager

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit noisy.
While it was an OK hotel it was close th Hwy 20 and could be noisy with traffic going by. I would stay there next time.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Tom, Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 Poor

stan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 14, 2023
Dear stan,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

8/10 Good

Jonathen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great here perfect staff room was excellent close to everything very clean
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 10, 2023
Dear Jonathen,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay, including excellent staff service and a clean room. It's wonderful to know that the hotel's location suited your needs as well. We appreciate your kind words and hope to welcome you back on a future visit. Your satisfaction is important to us, and we look forward to providing you with another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

jonathen

Stayed 4 nights in Sep 2023
Response from Hotel manager on Sep 29, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel clean safe easy parking good staff with babies
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 3, 2023
Dear Guest,Thank you for sharing your positive feedback about our hotel. We're delighted to hear that you found it clean, safe, and convenient, especially for guests with babies. Our staff takes pride in providing excellent service, and we're pleased to know that you had a good experience. If you have any further comments or if there's anything else we can do to enhance your future stays, please let us know.Sincerely,Hotel Manager

4/10 Poor

Robert

Traveled with partner
Shabby. The door had a hole at floor level that was large enough to allow mice and snakes to enter. The whole complex needed rehab.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Robert,Thank you for bringing this to our attention. We apologize for the condition of the room and the overall state of the complex. Your feedback is important to us, and we'll use it to address the issues you've mentioned and work towards improving the quality of our accommodations. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Raymond

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 19, 2023
Dear Raymond,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

2/10 Terrible

omar, orlando

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Book a reservation and paid and confirm only to get there and get a unhelpful, rude cleck at 1Am after driving 15 hours to tell me she didn't know how I book a king bed room when they were over book and that I needed to call and cancel the reservation and get a room she had available at a higher rate because it had a jacuzzi. Not my problem if they over book and all i wanted was a bed to sleep a few hours on our road trip to Florida . I can only assume she was upset I probably woke her up . I ended up driving 10 more min and stayed at another hotel . I work for a car rental company and if a customer comes in and I dont have their car I give them a higher class car at same rate , is call customer service witch obviously she know nothing about .
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Guest,I'm sorry to hear about the inconvenience you experienced during your stay. We apologize for the behavior of our front desk clerk and the overbooking situation. Your feedback is valuable to us, and we will address this issue with our team to ensure it doesn't happen again. We understand the frustration, and we hope you consider giving us another chance in the future to provide you with a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Manager

4/10 Poor

Charla

Stayed 5 nights in Jul 2023
Response from Hotel Manager on Aug 12, 2023
Dear Charla,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

6/10 Okay

James

Liked: Cleanliness, staff & service
It was ok. Pool was closed
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear James,Thank you for your stay. We are sorry you didn't find the experience you were expecting with us, specifically regarding the pool. We take real pride in providing the best experience in the area and regret any ways in which we let you down. We hope you will give us another chance to satisfy you the next time you're in the area and make sure that better experience. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Susan

Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Dear Susan, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. Bed and pillows were comfy.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear Brian,Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. Our team is really appreciative of your generous compliments about our work and service. We are glad you enjoy staying with us and we hope to see you again.Sincerely,Hotel Manager

10/10 Excellent

Adolph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thought it was an overall great experience
Response from Hotel Manager on Jul 13, 2023
Dear Adolph,Thanks for the stay and great feedback. It is encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Evelyn

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 5, 2023
Dear Evelyn,Thank you for the review. We are glad we met your needs while you were in our area. We take pride in providing a lodging experience that everyone will enjoy. We hope we will still be your first choice in this area in the future.Sincerely,Hotel Manager

10/10 Excellent

Sheniki

Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 28, 2023
Dear Guest,Thank you for the review. We are glad we met your needs while you were in our area. We take pride in providing a lodging experience that everyone will enjoy. We hope we will still be your first choice in this area in the future.Sincerely,Hotel Manager

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay was great.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Linda,Thank you for your stay. We are so glad you had a great time at our hotel. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely,Hotel Manager

4/10 Poor

Roy

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Roy,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Connie

Traveled with partner
Liked: Staff & service, property conditions & facilities
No soap in shower & bathroom floor was dirty .
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced with the lack of soap in the shower and the cleanliness of the bathroom floor. Our housekeeping team is responsible for ensuring that each room is properly stocked with amenities, including soap, and that all areas are thoroughly cleaned. We will address this issue with our team to ensure that such oversights are not repeated in the future. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely,Hotel Manager

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. Room was clean and breakfast included was biscuits and gravy, fried egg, cereals, yogurt, waffles, bagels, toast. I would stay here again.
Response from Hotel Manager on Jun 19, 2023
Dear Cynthia,Thanks for your nice comments. We are so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely,Hotel Manager