Ratings based on 321 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Time

Posted Nov 13, 2017
Pros: Friendliness and size of room!
We were met by the sweetest young lady at check in. The entire experience was great and we will use the next time we come back for a tournament!!!
Comment from Hotel Management
Nov 13, 2017 by Manager, Hotel Management
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
I stay at this hotel each time I'm in Tyler for work. Conveniently located to restaurants, shopping, etc. Very nice hotel.
Comment from Hotel Management
Nov 7, 2017 by Manager, Hotel Management
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our convenient location. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
3 out of 5
by Jennifer

Posted Aug 20, 2017 on Hotels
Everything was good but the matress was very hard and the breakfast was also severed cold
Comment from Hotel Management
Aug 26, 2017
Thank you for taking the time to share your feedback. We are deeply sorry that we were unable to satisfy you completely. Our efforts in providing each of our guest the best experience possible when staying with us is our main objective. Always remember we are available for your needs 24 hours a day at the Front Desk to correct any issues that arise during your visit with us. We thank you for booking with Comfort Suites, Tyler and we hope that you will give us a second chance to prove to you our commitment in giving you the best lodging experience possible! Sincerely, KC Moffitt Front Office Manager
5 out of 5
by TERESA MAE MCCLANAHAN

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
We so appreciate your 5 star rating! Thank you so much for choosing Comfort Suites, Tyler for your lodging needs. We value you and thank you for sharing your experience. We hope to see you again very soon! Sincerely, KC Moffitt Front Office Manager
3 out of 5
by A verified traveler

Posted Aug 7, 2017 on Hotels
Full size beds, not queen. Air conditioner did not keep room cool.
Comment from Hotel Management
Aug 9, 2017
We thank you for sharing your thoughts on your recent stay. . I'm sorry to hear that you were not fully satisfied with your visit We would of gladly moved you to another room if you were experiencing trouble with the cooling unit.. Always remember we are available at the front desk 24 hours a day for your convenience or for any issues that may arise during your time with us so we can correct them immediately. We also would like to assure you that all our Queen Suites are furnished with Queen Beds. All our King Suites are furnished with King beds. Thank you again for booking with us and we hope you can give us a second chance to prove our dedication in providing you and all our guest the best lodging experience possible! Sincerely, KC Moffitt Front Office Manager.
4 out of 5
by Norma

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017
We so appreciate your 4 star review! We hope you enjoyed your stay with us and we look forward to your next visit to Tyler! Sincerely, KC Moffitt Front Office Manager
5 out of 5
by A verified traveler

Posted Aug 6, 2017 on Hotels
Very clean. Comfortable bed and pillows. Breakfast was decent. Gym was very clean. Did not visit the pool. Front desk staff was very friendly and helpful. Would visit again.
Comment from Hotel Management
Aug 8, 2017
Thank you for taking the time to share your experience with our hotel. It is very rewarding to hear that your time with us was satisfactory and we appreciate you choosing to book your stay with Comfort Suites, Tyler. We hope to see you again very soon! Sincerely, KC Moffitt Front Office Manager
4 out of 5
by Jennifer

Good

Posted Aug 5, 2017 on Hotels
Clean hotel, staff was helpful, and the pool was decent. Beds are SUPER firm and the breakfast wasnt that great.
Comment from Hotel Management
Aug 8, 2017
We really appreciate you sharing your feedback with us. We are thrilled to hear that you enjoyed your accommodations and that you felt our staff was helpful. We take pride in our hotel and your comments will help us provide you and other future travelers the best lodging experience. We look forward in seeing you again! Sincerely, KC Moffitt Front Office Manager
5 out of 5
by alejandra

Posted Jul 31, 2017 on Hotels
Service could be better but this place is clean, with great location & it's affordable!
Comment from Hotel Management
Aug 5, 2017
We appreciate you sharing your thoughts on your recent visit with our hotel. We are very happy to know that you were fully satisfied with your accommodations and location but saddened that we failed in giving you the best service possible as you stated, Always remember we are available 24 hours at the front desk for any needs or concerns you may have during your stay and we will always do our best to correct any issues that arise before you leave. Our goal at Comfort Suites, Tyler, is to ensure each of our guest experience a comfortable and restful environment with the best service possible. Thank you again for choosing us for your lodging needs and we hope to see you again very soon! Sincerely, KC Moffitt Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from College Station Tx

Excellent location

Posted Jul 30, 2017
We have stayed at this location multiple times over the last several years. We've always been pleased.
Comment from Hotel Management
Jul 30, 2017 by KC Moffitt, Hotel Management
Thank you so much for your kind review. We are thrilled to hear that your time with us was positive. We really appreciate you sharing your experience and we look forward to seeing you again very soon!