Ratings based on 136 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Room no so good.

Posted Apr 2, 2017
Room had old motel oder. Noisy; could here the adjoining room side like the door was open. Bad patch jobs and caulk repairs. Missing floor base around some areas in hall.
2 out of 5
by A verified traveler from US

ongoing Reno affects service?

Posted Oct 24, 2016
Location: N/A
Not a single chair in room and unable to reach housekeeping or operator by phone.
Comment from Hotel Management
Feb 9, 2017 by Asha B, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the issues you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We have put in temporary desk chairs until we receive our new desk chairs that will be arriving soon. We value your comments and welcome the opportunity to serve you again. Sincerely, Asha B General Manager
3 out of 5
by A verified traveler

Posted Oct 4, 2016 on Hotels
Hotel under renovation. Room was partially dismantled and A/C unit leaked water on carpet extending past bed.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Asha B
4 out of 5
by A verified traveler from Arlington TX

Posted Oct 1, 2016 on Hotels
I will stay again just had one problem with the bathroom shower floor was very dirty. I told the front desk and she finally got off her personal phone call to act baffled that I said something about the shower floor. she didn't offer to change rooms or nothing. Basically she said "well I don't know" The hotel is lovely and clean and comfortable. The location is great. There is a nice Restaurant across the street called Nickys..
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Asha B
4 out of 5
Recommended
for Everyone
by A verified traveler

Receptionist when we checked in was not welcoming

Posted Sep 19, 2016
We have stayed here 5 times in the last 5 months always with rave reviews. But we were disappointed when we were mwt and checked in by a young lady who was not very welcoming. Wont discourage us though!
Comment from Hotel Management
Feb 9, 2017 by Asha B, Hotel Management
Thank you for taking the time out to give us feedback. We value your opinion and have took steps to make sure your future check ins meet your expectations. We hope to see you again real soon. Sincerely, Asha B
2 out of 5
by A verified traveler

Under renovation

Posted Sep 12, 2016
This facility is way outdated and undergoing much needed renovation. My complaintbis that the customer should be advised when the property is under renovation.The paint fumes were strong...the room and the furnishings were old and worn.
Comment from Hotel Management
Feb 9, 2017 by Asha B, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Asha B
4 out of 5
by James

This traveler left a rating score only Posted Aug 21, 2016 on Hotels
2 out of 5
by Douglas from Florida

OK for one night

Posted Jul 22, 2016 on Hotels
Just stayed one night-- the hotel is on the outskirts of Tyler--not much around it. Property is outdated--BUT is in the middle of being remodeled. It was quiet and relatively quick access to interstate. Also, great Mexican food at Posadas, just a couple of blocks away. For one night-- it was ok.
Comment from Hotel Management
Jul 29, 2016 by asha, Hotel Management
Thank you for your feedback. We apologize for the inconvenience you might have encountered caused by our renovation. We are currently working to update the hotel so that it is has a more comfortable stay for all our guests. We hope to have the opportunity to see you again in the future. Sincerely, Asha B General Manager
5 out of 5
by Josephine

Posted Jul 8, 2016 on Hotels
Comment from Hotel Management
Jul 29, 2016 by asha, Hotel Management
Thank you for staying with us and we hope to see you again in the near future. Sincerely, Asha B General Manager
3 out of 5
by Paul

Posted May 5, 2016 on Hotels
Comment from Hotel Management
Jul 29, 2016 by asha, Hotel Management
Thank you for staying with us and we hope to see you again in the near future. Sincerely, Asha B General Manager