Ratings based on 667 Verified Reviews

3.3 out of 5
66% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Galveston TX

Posted Aug 28, 2017
I had to leave and go to a different hotel bc there were people at the pool with their children and the children were screaming and the parents would not ask them to quiet down. The front desk associate asked them to buy they would not. When I asked the front desk associate to speak to them he had an attitude with me about it. They kept screaming so I went to the front desk again and they didn't do anything but give me my money back so I could go elsewhere. Awful awful awful experience!
Comment from Hotel Management
Aug 30, 2017 by Tameka, Hotel Management
Dear Megan, I do apologize that your stay here at the hotel was not a good stay and I do apologize for the issues with the noise and the pool you had while you were here. I do take all concerns and issues very seriously so I will address this with my staff so the next time we will not have this issues, we want our guest to have a good experience here at the Laquinta and again I do apologize for the inconvenience this may have cause you.
2 out of 5
by A verified traveler from Gainesville, tx

One Night Stay

Posted Aug 28, 2017
Pros: Clean.
The staff was excellent. The room had a mouse dropping on it but was other wise clean. There was way too many people with lots of noise. Way too many animals.
Comment from Hotel Management
Aug 30, 2017 by MGR, Hotel Management
I appreciate you giving us your feedback about your stay, as this is not the experience we want you to have. I would like to apologize for the excessive noise and pets at this location. Please know that you can let front desk know of issues so that they can resolve the issue or accommodate you with a better room. I will share your comments with my team so that we continue to provide exceptional service. I hope this does not keep you from staying with us or any of our other locations in the future.
2 out of 5
Recommended
for Everyone
by A verified traveler

pricing

Posted Aug 24, 2017
Pros: quiet and seemed clean
Cons: your website pricing should be accurate
Location: don't really know - went to hospital for critical family member
expedia gave me different pricing than when I arrived. of course, the hotel was higher, but it was booked and ready. the staff allowed me some lenience in check in and checking out without extra charge. easy to locate and accessible to most needs. check your room rates w hotel as expedia is not up to date.
Comment from Hotel Management
Aug 28, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience caused to you and hope you will choose us for your future lodging needs. Sincerely, Diana - LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Vidor, Texas

Near our destination of a bluegrass concert.

Posted Aug 24, 2017
Pros: It was clean, had good beds, was quiet. Had a good breakfast.
Cons: I don't know.
Location: It was nearest to the concert we attended.
It was fine. We had a good time and enjoyed the hotel.
Comment from Hotel Management
Aug 28, 2017 by MGR, Hotel Management
I would like to thank you for staying with us here at the La Quinta Inn in Tyler. I will share your comments with my team so that we continue provide exceptional service.
5 out of 5
Recommended
for Everyone
by A verified traveler

My stay.

Posted Aug 23, 2017
Pros: Close to my destination. Nearby enough places to get anything I needed.
Staff friendly and helpful. Room clean and comfortable.Close to my destanation
Comment from Hotel Management
Aug 28, 2017 by MGR, Hotel Management
I thank you for staying at the La Quinta Inn in Tyler. I appreciate you leaving a feedback about your stay as your comments will be shared with the team so that they continue to provide exceptional service. I hope you will stay with us again on your next visit.
2 out of 5
by A verified traveler

Posted Jul 13, 2017
Pros: The room was clean and the bed was comfortable
Cons: The grounds
Location: Caldwell Zoo is nearby.....An Asian restaurant and a Dickeys BARBQUE is all there is to eat there
The outside grounds were kinda dirty...The very small outdoor black mats were very dirty...You have to climb stairs with luggage to get to your room (if youre upstairs)...No clean towels at the pool...And no one would bring any out there....The pool look kinda murky...The room was clean but very small...The photos make the whole entire place look a lot better than it is for sure....They only had one part of a roll of toilet tissue in the bathroom because they were running low on paper. The rooms were clean....and the bed was small but comfortable...Not a very good experience
Comment from Hotel Management
Jul 14, 2017 by Mgr, Hotel Management
I appreciate your feedback about your stay as this helps to improve our hotel. I apologize for the issues you had during your stay as this is not the experience I want you to have. Your comments will be shared with my team so that we do a better job in keeping hotel clean.
2 out of 5
by A verified traveler

Good location

Posted Jul 10, 2017
The room appeared to be suface cleaned only, the walls had splattered whatever on them. The bathroom was terrible, the corners were literally disgusting. The mat in the bathtub was all wrinkled up so I lifted it in order to get the rolls out, BIG mistake, not sure what wasn't growing underneath. The shower head was coming out of the wall, huge gap. We will never stay at another LaQuinta.
Comment from Hotel Management
Jul 13, 2017 by MGR, Hotel Management
I appreciate your feedback as this is not the experience we want you to have. If at anytime you are experiencing problems during your stay, please inform front desk so that we resolve the issue or accommodate you with a better room. Your comments will be shared with my team so that we find the room you are speaking of and fix it.
1 out of 5
by A verified traveler

Horrible

Posted Jul 4, 2017
Not a good stay...room had a smell bathroom leaky floors not clean...never stay with La Quinta again
Comment from Hotel Management
Jul 7, 2017 by MGR, Hotel Management
I'm sorry you did not like our hotel. If at anytime you are not satisfied with a room, please inform front desk so that they can resolve the issue or accommodate you with a better room. All La Quinta's are not Inn's and we do have property's that are Inn's and Suites that you might try on your next travel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Easy access to local events

Posted Jun 24, 2017
Nice location, close to Whitehouse. For the price, good atmosphere, staff was very friendly, nice breakfast setup.
Comment from Hotel Management
Jun 27, 2017 by MGR, Hotel Management
I appreciate your feedback about your stay. Your comments will be shared with my team so that we continue to provide good service. I thank you for staying with us.
3 out of 5
by leticia

Posted Jun 18, 2017 on Hotels
Needs some maintenance. Breakfast area a little messy. Room OK. La Quinta used to be better than this.
Comment from Hotel Management
Jun 27, 2017
I appreciate your feedback about your stay, as this helps to improve our hotel. I apologize that my staff did not do better in keeping the breakfast area clean. Your comments will be shared with my team so that we can do better. I thank you for staying with us.