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Reviews of Studio 6 Tyler, TX

2 out of 5
Studio 6 Tyler, TX
2739 West Northwest Loop 323, Tyler, TX

Reviews

5.4
Rating 10 - Excellent. 34 out of 161 reviews" "
Rating 8 - Good. 25 out of 161 reviews" "
Rating 6 - Okay. 21 out of 161 reviews" "
Rating 4 - Poor. 20 out of 161 reviews" "
Rating 2 - Terrible. 61 out of 161 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Katherina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice available..unaccommodating ck in.. Unsavory activity all night.. not a very clean room it was late so I tolerated at least I had my own quilt to sleep on
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Katherina, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

8/10 Good

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
easy late night check in, I was left alone and didn't need for anything. 1 burn hole in a comforter but for motel 6 that's not to bad. id stay again, id recommend others o to do the same if asked
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi BrandonThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Lynnae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 14, 2024
Hi Lynnae,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Kaitlyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst stay ever. It was noisy well into 2:30 inthe morning the room was disgusting and much more
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Tiara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was poop on the walls and it was filthy
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Allowed early check in. Mom and pop place
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Brandon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Julie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tv in first room then I get a different room and this room had no shower curtain. Asked twice for a shower curtain and never received one. Won’t stay here again
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Julie,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Shellie

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They changed more than the reservation was,then put us in the worst room, broken shower curtain rod and they never came back to fix it, so was unable to shower the whole weekend. The owner was very rude, this is my second time staying here, will not stay again, I travel to Tyler Texas at least once a month to see my grandkids, I like having a kitchen to cook in that's about the only good thing there. Very dirty the whole property.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Shellie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Adrien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kelly

Stayed 3 nights in Oct 2023

2/10 Terrible

Tracy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Couldn't sleep from all the commotion outside from other guest, AC was leaking in room TV did not work
Stayed 11 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Tyler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

colleen

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The price was right. The first room I was given, the door would not open. The second had leaky pipes at the sink...I was there 4 days and 3 nights. They never came to look or repair. Towels were used to mop up. I stopped at the office twice asking for towels...the third day an employee FINALLY got me A towel and REAL COFFEE.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Colleen,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Won't stay here again.
Stayed for 2 days and they didn't even clean the room or bring clean towels. When we asked for clean towels they told us we had to bring the dirty towels to them and they would give us clean ones. We have 3 people in the room and they gave us 2 towels and a floor mat. We also asked for extra pillows and the said they didn't have any. The room wasn't very clean at all.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

4/10 Poor

Tinnie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
After waiting at the window for fifteen minutes, we called the main number for help. A man walked from the gas station next door and checked us in. Our first room had no tv. Second room had no remote. Bed was comfortable.
Response from Nancy Y. on Sep 26, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Shellie

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty, hair globs in bathtub, food in kitchen sink. Roaches everywhere, the tables were lopsided, like leaning,round stuff would roll off. There is cracks in the cement everywhere. No one cleaned up after there dogs , so poop everywhere. There is a guy two doors down from us that is selling drugs all night. Very noisy neighbors. I will never stay at this motel 6 again. There was no coffee maker, telephone in the room, manager had me get coffee maker out of another room.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Shellie,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Veronica

Stayed 1 night in Jul 2023

2/10 Terrible

Kadetra

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn't clean.bra n panties in the bathroom i have pictures there was an water leak from somewhere but a water puddle was on the floor i had 2 children with me with all of that going on no t.v i called to the office they said they were going to get a tv out of another room and bring one but never came
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Kadetra,We’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

lisa

Stayed 1 night in Jul 2023

8/10 Good

Dawn

Liked: Staff & service, property conditions & facilities
Close to where we needed to be for our quick trip into Tyler
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 20, 2023
Hi Dawn, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 14, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Brittany

Stayed 4 nights in May 2023

2/10 Terrible

Shawna

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First I’d like to say that the total you are given When booking a room does NOT include the deposit. The young lady at the front desk seemed like she either didn’t like her job or just didn’t like me. First room we got was on the second floor. The stair to get there were scary. The first step was broken off and on the ground. Steps were broken on the ends where they were bolted into the frame. It was scary carrying my daughter up them. Get in the room and first thing I noticed was the side table was torn off the wall and hanging. It was unbearably hot so we went to turn on the AC and the dial completely came off. The unit was broken and the dials didn’t work. My husband went to the front desk to ask for another room and thankfully we got one. The second room was way better but every time we left and came back out keycard didn’t work and we would have to go to the office. I can’t help but think that it was some form of retaliation but I can’t say for certain. Definitely will NOT be returning. Thankfully I told my family who also traveled not to get rooms there before they booked them.
Stayed 3 nights in May 2023
Response from Brand Experience Team on Jun 6, 2023
Hi Shawna,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Leslie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy Service!!!
I was suppose to had stayed at the hotel for 3 days but stayed for only 2 days. After the first night I ask for fresh towels. The hotel was unable to provide saying they did not have any clean towels. I was not a happy camper. Thinking the hotel would provide clean towels the next day. That didn’t happen either. I told the hotel I would not be staying there and would not leave a friendly review. This is the first time I had ever had to deal with a hotel such as this. Please do not stay at this hotel ever.
Stayed 3 nights in May 2023

2/10 Terrible

kevin

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They rent me a room me and my family go eat come back they rented the room that we were inn again,give me a key to another room they apologized get to the next room i walk inn on someone having relations with another persom.....
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 9, 2023
Hi Kevin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Degrick

Liked: Cleanliness, room comfort
Disliked: Staff & service
Functional accommodations
I felt comfortable coming and going at any time of the day. A few functional issues: only 1 clothes hangar and it was a joke, there was a partially useable ironing board (see pictures). The heater/AC unit looked like it didn't work but it worked fine. The in-room phone did not work to call the front desk, it looked like a prop phone from a comedy show. Calling the motel from my cellphone was a complete waste of time, no one answers during normal business hours
Stayed 4 nights in Apr 2023
Response from Nancy Y. on May 3, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well… no one was ever at the front desk. Had to either call a number or push a button. They stayed in their rooms 100% of the time. Now. The rooms, I booked 2, one was so badly damaged I had my daughter go around taking video and pictures to show we did not do any of that. (I wanted my deposit back). Lights didn’t work, toilet seats not attached. It was just.. bad. Also, had fleas jumping on me. Idk
Stayed 1 night in Apr 2023

4/10 Poor

Sheniki

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Shalindria

Stayed 1 night in Mar 2023

2/10 Terrible

Chris

Stayed 2 nights in Mar 2023
Response from Nancy Y. on Mar 15, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kressie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Tv didn't work the towels were dirty and the cold water in room223 doesn't work. When brushing our teeth you can only get the hot water.
Stayed 1 night in Feb 2023
Response from Nancy Y. on Mar 7, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Scott

Stayed 7 nights in Jan 2023
Response from Sophia CSR on Jan 31, 2023
Hi Scott,We are sad to see this star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Itati

Stayed 4 nights in Jan 2023
Response from Sophia CSR on Jan 30, 2023
Hi Itati,We are sad to see this 2- star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Joshua

Stayed 7 nights in Jan 2023
Response from Sophia CSR on Jan 22, 2023
Hi Joshua,We are sad to see this 2- star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Malo
It was big but was filthy and for the price I thought I would be getting a nicer room
Stayed 2 nights in Dec 2022
Response from Sophia CSR on Jan 16, 2023
Dear Guest,We are sad to see this 2-star rating. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

2/10 Terrible

Carol, Cantonment

Disliked: Cleanliness, staff & service, property conditions & facilities
This property shames Motel 6!! Hole in the wall and realized at 11:45pm the faucet to the shower didnt work.
Stayed 1 night in Dec 2022
Response from Sophia CSR on Dec 28, 2022
Hi Carol,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Jonna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasn't able to stay to check in as the they said they had no water. Please contact me about a refund.
Stayed 1 night in Dec 2022
Response from Sophia CSR on Dec 27, 2022
Hi Jonna,Thank you for reaching out to us. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. We have escalated this issue to our Management. If you have any queries regarding the deposit, please call up the property for further assistance.

2/10 Terrible

BILL

8/10 Good

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and out dated. It’s exactly what you would expect for this price.
Stayed 7 nights in Nov 2022
Response from Sophia CSR on Dec 2, 2022
Hi Sean,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in disrepair, rooms unclean and in need major rehabilitation! Staff with poor communication skills and zero customer service skills! I wouldn’t recommend anyone stay here!
Stayed 1 night in Nov 2022
Response from Sophia CSR on Dec 2, 2022
Hi Randy,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Michael

Stayed 2 nights in Nov 2022

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was very un clean .run down area.of town .did not get any sleep.to many drunks.should get my money back very disappointed
Response from Sophia CSR on Dec 2, 2022
Hi Carl,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Good sleep
Everything was great! Considering I stayed at a hotel across the street. That hotel was the exact opposite. Motel 6 was clean floor boards weren't coming up. Clean stain free bedding, outlets worked. But i will say the hotel like this one were very friendly. They did respond and pleasant. Motel 6 straight rocked it good sleep and everything was well kept up. Little trash in the parking lot but that's most motels. Consider the fact we watched an individual clean her car by throwing all the trash out onto to ground. So sad to watch her treat our country like that. I have never seen so much trash come from one car. WOW!! Disgusting and deplorable. An entire family basically living out of there car. Great stay. Great price. Friendly staff.
Stayed 2 nights in Oct 2022
Response from Sophia CSR on Dec 2, 2022
Dear Guest,Thank you for your 10-star ratings. Thanks for taking the time to share your prestigious opinion about our property. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

8/10 Good

Denise

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Sophia CSR on Dec 2, 2022
Hi Denise,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Tiffany

I had to wait to check in my air conditioner didn’t work, there were no phones in the room
Stayed 1 night in Oct 2022
Response from Sophia CSR on Dec 2, 2022
Hi Tiffany,Thank you for sharing your feedback with us! We regret your stay wasn't as per your expectations. We have relayed your concerns to the management and highly recommend reaching out to the Front Desk for any issues regarding your stay for an immediate resolution.

10/10 Excellent

erika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient location
Stayed 21 nights in Aug 2022
Response from Nancy Y. on Oct 4, 2022
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Heather

Disliked: Staff & service, property conditions & facilities
Prob wont use again
Ac didnt half work in either room, shower bar was ripped out wall just hanging there, hair n dust on toilet, coffee pot not clean, had to switch rooms bc tv and air cond wouldnt work..wasnt told about additional cash deposit and then had to wait 30 min to check out and get deposit back bc noone was at office during checkout times...bonus no bedbugs and bed was comfortable and had full kitchen and working ice machine
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on Sep 19, 2022
Hi Heather,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Derion

Stayed 2 nights in Jul 2022

8/10 Good

demeka

Stayed 1 night in Jul 2022
Response from Brand Experience Team on Sep 19, 2022
Hi Demeka,Thank you for positivley rating your stay!Lilith#Team6