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I called twice before checking into this hotel, and both phone experiences were unpleasant. The first phone call was to confirm rates, upon which, the newbie person at the front desk did not even know the local tax rate. The second call, a few weeks later, was to confirm my reservation and ask a ...
The hotel is having renovations which appear to be planned to continue through most of February 2015. As such the parking lot is limited, and there was no lobby space to gather with friends. However, the staff was very courteous, showing us a business room we could use. The rooms were clean and location ...
When I arrived at the hotel on 8/22 everything seemed to be alright. My mother and I were visiting relatives for a few days. On the 25th, I got a call from the GM. He was going to move us to another area in the hotel saying that there was a water problem in our building. I had to return to the hotel ...
Hotel was very clean and close to the Tyler loop and restaurants. Fitness center was small and a couple of the machines were broken. The room was spotless and the shower had EXCELLENT water pressure! Felt like a massage! Good breakfast in the morning to start your day.
Very nice hotel. Convenient to everything in Tyler.
Assigned a handicap room and shower head would not stay in holder when water was on. No place in closet to hang clothes bag. There was a bar to hang from wheel chair height. I think the room is great for handicap and glad they have them available. The room was clean and staff was good. The only issue ...
Excellent staff very professional in every way. Clean rooms and I'm not exaggerating very clean. Great location in Tyler shopping close to hospitals close to UT Tyler.
Had to make a reservation online at the last minute and the staff were able to accommodate an early check in. Great service at the desk and the room was perfect. Clean, comfortable, and very safe.
Great stay. Only thing that I can complain about it that the duvet covers are to slippery and will not stay pulled up. All night long all of us were continually pulling up the duvet.
As long as the air conditioner ran, we couldn't hear the road noise. But when it was off, road noise was a big factor. Overall, the room was clean, bed comfortable. Interesting that they have knobs on the wall air conditioner that don't do anything. When I asked about that when we checked out, I ...
It was a great experience, the comfort of the room, cleanliness, quiet and breakfast if we wanted. We would stay there again when the occasion arises.
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