Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Phyllis from Austin,TX

This is the 2nd time I have stayed here!

Posted May 9, 2016 on Hotels
Excellent stay. The only thing wrong is that the complimentary cookies were hard. But besides that the staff is superb!. Totally clean! Quiet relaxation.
Comment from Hotel Management
Thank you for the perfect score!! We are so pleased that you enjoyed your stay with us. Our staff works very hard to keep up the high standards we set for cleanliness and service, and we are thrilled that we were able to meet your needs. We hope to see you again soon! Best regards, Emily A General manager
4 out of 5
by A verified traveler from uk

Enjoyable stay

Posted May 1, 2016
Pros: Modern, clean hotel
Cons: managers reception
Location: Difficult to find at first but in a nice location. Close to restaurants
New hotel, modern, clean, good breakfast. Pool area very nice. Staff friendly. Bedroom very comfortable and although on the ground floor there was no noise so had an undisturbed sleep. Very disappointed with the manager's reception. We had been looking forward to it and the opportunity to socialise. However when we got there all there was available was an opened bottle of rose wine and some soft drinks. Snacks consisted of a very basic salad and some tasteless soup. It was not surprising that few people even bothered to attend. We did enquire whether there was any beer available and was told that the Manager had stopped providing it.
Comment from Hotel Management
May 29, 2016 by Emily, Hotel Management
We appreciate any and all input and feedback we receive from our guests. Comments like yours are essential to ensuring that we provide excellent stays to all of our future guests. I am sorry that you were disappointed in our complimentary reception, and we hope that you will stay with us again in order to redeem ourselves as an excellent accommodation. Best regards, Emily A General manager
4 out of 5
by Derrick

Cleaning

Posted Apr 11, 2016 on Hotels
The only problem experienced was that the housekeepers obviously did not take the time to clean under the toilet seat. Lifted the seat & there obvious stains in the toilet & under the seat. Disgusting!
Comment from Hotel Management
I sincerely appreciate you drawing my attention to the housekeeping issue you encountered during your stay. I will personally be looking into the matter. This is a very rare complaint, and we will do our best to ensure that it is unique in that matter. We are, however, very pleased that you enjoyed the rest of your stay. We hope to see you again soon! Best regards, Emily A General manager
5 out of 5
by Galli from Fort Worth TX

Posted Apr 2, 2016 on Hotels
Nice Stay Good Breakfast
Comment from Hotel Management
We are so glad that you enjoyed our complimentary daily hot breakfast! Our staff works very hard to meet the needs of our guests and ensure that everyone is happy and well-rested. We are thrilled that we were able to provide you with such an excellent stay. Come back and see us anytime! Best regards, Emily A General manager
4 out of 5
by Geoffrey

Posted Mar 23, 2016 on Hotels
Comment from Hotel Management
Thank you for posting a review! We love hearing back from our guests, and we sincerely appreciate the good score online. We look forward to providing you with yet another exceptional stay on your next trip to Tyler! Best regards, Emily A General manager
5 out of 5
by Venetra

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
What a great score! We are thrilled that you loved our location so much as to give it a 5/5 online. Thank you for the time you took to rate us on this website, and we hope to see you again soon! Best regards, Emily A General manager
5 out of 5
by A verified traveler from Pflugerville, TX

Excellent 2-star hotel!

Posted Mar 21, 2016
Pros: clean room and free access to premier fitness center
Cons: free toothpaste and heated pool
Location: near mall, restaurants and shops
Clean room and interior, hospitable staff and satisfying free breakfast. They even have free access to fitness center across street.
5 out of 5
by A verified traveler

Great Hotel

Posted Mar 20, 2016
I absolutely love this hotel. Next time I'm in Tyler, Texas I will stay here again. Staff is super nice and friendly.
5 out of 5
by Kim

This traveler left a rating score only Posted Mar 14, 2016 on Hotels
4 out of 5
by A verified traveler

Enjoyed my stay

Posted Mar 11, 2016 on Hotels
Oscar at the front desk was very helpful and the staff is very friendly . I plan to stay again next time I'm in Tyler.