Ratings based on 677 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from philly

Bad customer service

Posted Sep 8, 2017
The front desk woman was horrible , she wasn't helpful and over charged me
Comment from Hotel Management
Sep 13, 2017 by Rylan, Hotel Management
Dayme, Thank you for your concerning message and we appreciate you informing us of this issue with your stay. I do apologize and would be happy to assist with your billing question to see to it that you were not overcharged. I can be reached at the front desk at your convenience. Sincerely, Rylan Mahoney Assistant General Manager
1 out of 5
by A verified traveler

Posted Sep 4, 2017
They charged us additional fees (hidden), we found of a centipedes in the bathroom and the bed was too small. Overall really bad experience and not pleasant at all!
Comment from Hotel Management
Sep 11, 2017 by Rylan, Hotel Management
We are so sorry to hear about your unusual experiences with your recent stay at our property. As we do our very best to rectify these situations immediately I was curious if you ever made anyone aware of these issues during your stay? I truly apologize for the issues with your trip and if you wish to speak further I would love the opportunity to better follow-up on your billing issues and unpleasant experiences. Thank you for your time. Yours in hospitality, Rylan Mahoney Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Florida

Great Place to Stay

Posted Aug 15, 2017
Pros: Very pleasant and comfortable especially for someone, like myself, travelling alone.
Cons: Really very pleased. Continue the good work.
Location: Location was fantastic. I could walk to stores which were nearby.
The hotel staff were very welcoming and helpful. The room was clean and pleasant. Great pillows. It was very well located and easy for friends to pick me up.
Comment from Hotel Management
Aug 18, 2017 by Rylan, Hotel Management
Wow, thank you for the wonderful comments in reference to your recent stay with our hotel. We will surely share this with the hotel staff and we appreciate you sharing your experiences with others. We do our very best daily to provide an outstanding experience and we will be sure to continue the good work! See you next time! Rylan Mahoney Assistant General Manager
2 out of 5
by A verified traveler from tyson's corner VA

Bad

Posted Jul 31, 2017
Everything especially my room smelt like a stale locker room. I checked in after 1AM which I called ahead to let the hotel know. I stood outside the locked door where no one answered the hotel phone for over 5 minutes as I heard it ring behind the glass door. I had to bang extremely loudly on the glass door several times before the front desk person came out of the back room.
Comment from Hotel Management
Aug 8, 2017 by Rylan, Hotel Management
Thank you for your review. We appreciate the feedback and are so sorry to hear about your unusual check-in experience and room smell. We certainly like to keep our hotel guests safe overnight and secure our doors after hours. Please be sure we will share these comments with the over night team to ensure that the main entrance door is being checked regularly for our normal check-ins. We hope to have another opportunity to show you we can make things right! Sincerely, Rylan Mahoney Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel close to my son in McLean.

Posted Jul 13, 2017
Pros: friendly staff, size of room, view from room and large size of window so lots of light. Plus it is only a few miles from where my son lives.
Location: I do not take advantage of it's proximity to Tysons Corner shopping, maybe next time.
This is my second stay at this hotel. I find it friendly, clean and convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Clean and helpful staff

Posted Jul 11, 2017
Pros: Cleanliness, friendly staff and the wonderful breakfast. Shuttle was a bonus.
Cons: Don't charge for parking.
Rooms clean and the bed comfortable. The staff were friendly and helpful. We requested to be moved the second night as there was a smoke odor coming from the vent in the bathroom (disrespectful guests in another room smoking not hotels fault) They immediately sent someone from housekeeping to verify and moved us to a different room. The quality and selections of the breakfast were an unexpected surprise. The usual breakfast items (ample selections and variety) with a made to order omelet chef and ample seating in the restaurant. 1 block from the Metro station but if you have trouble walking it is uphill on the way back. Due to the travel time on the Metro into DC I would not recommend staying here for tourist reasons. The hotel provides a shuttle service within short distances as well which was convenient. I would recommend O'Malleys pub next door for meals. great food. good service.
Comment from Hotel Management
Jul 17, 2017 by Rylan, Hotel Management
Thank you for reviewing our hotel! We appreciate the kind words in regards to the staff and hotel and please be sure I will share this with the team. I apologize that there was another guest in the hotel smoking at the time of your stay but am glad the front desk was able to take a corrective action quickly to resolve the issues. It seems you got quite familiar with the surrounding area quickly and I am glad our hotel courtesy shuttle could be of service. We hope you will give us another visit soon and look forward to serving you all at breakfast once again! Yours in hospitality, Rylan Mahoney Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Elmira, NY

Close to everything we needed

Posted Jul 7, 2017
The hotel was close to the Metro stop and across the street from the malls. The hotel has a complimentary shuttle that will take you anywhere within a 2 mile radius. There were tons of restaurants at the malls, so just jump on the shuttle. The parking garage is under the hotel and easily accessible. The room was comfortable, but we didn't spend much time in the room.
Comment from Hotel Management
Jul 12, 2017 by Rylan, Hotel Management
Thank you for your review. We appreciate the feedback and it is great to hear that you enjoyed our hotel's close proximity to the metro and were able to utilize our complimentary shuttle services. Wishing you safe future travels ahead and we hope to see you staying with us again soon! All the best, Rylan Mahoney Assistant General Manager
5 out of 5
by Subramanian

Posted Jun 16, 2017 on Hotels
very nice, quiet.
5 out of 5
by Timothy

Great Stay

Posted Jun 15, 2017 on Hotels
Excellent stay... Allowed early check in and provided additional parking pass for 2nd car.
4 out of 5
by ENNESSIE

This traveler left a rating score only Posted Jun 13, 2017 on Hotels