Ratings based on 373 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from BAINBRIDGE ISLAND, WA

Complicated Review

Posted Nov 27, 2017
Pros: LOCATION, food, beauty.
Cons: GYM. FIX THE GYM. PLEASE.. PLEASE FIX THE GYM. ALSO GET YOUR MAID SERVICE TOGETHER...WE WERE THERE AND ASKED FOR SERVICE 4 TIMES AND IT NEVER HAPPENED
My husband and I frequently go to this resort for our anniversary. We basically relax, go to the spa, go to the gym, take walks, soak in the tub and repeat.. super lazy hubby/wife vaca I've stayed at this hotel before. In general, I love this hotel. Beautiful location, great food and drinks. The rooms are very nice and with a mini kitchen on the ocean... What can i complain about? Well, they never cleaned the room or changed the sheets after 6 days of stay. After the first day, I called and specifically asked for our room to be cleaned because it was raining and we tracked mud/leaves in. They never came.. Second day, I called, asked for cleaning with new towels.. They never came. Then the next day and the next. THAT WAS DISAPPOINTING. SECOND, THE GYM IS A TRAIN WRECK. The machines are either completely out of order or they make such bad noises you feel like they'll explode. VERY VERY DISAPPOINTING FOR A HOTEL OF THIS CALIBER. i love this place.. REALLY I DO.. PLEASE FIX THESE ISSUES SO I CAN COME BACK ELSE I'LL HAVE TO FIND ANOTHER GREAT PLACE TO GET AWAY TO.
5 out of 5
Recommended
for Everyone
by A verified traveler from Courtenay, BC

Wonderful Hotel

Posted Nov 20, 2017
Although we didn’t have the trip we had imagined (unexpected problems with our truck changed many of our plans) the hotel and the staff were incredible! We could not stop talking about the amazing customer service we received from the moment we arrived. Our room was beautiful and the view was spectacular. We had a couple of drinks in the lounge and a great and romantic birthday dinner at Fetch. A special thanks to Martin who jumped our truck twice for us and was super friendly the whole time! Thanks for the great customer service, Black Rock!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Posted Nov 19, 2017
Pros: Awesome location, suites and customer service.
Cons: Heating in hallways appeared to be turned off in one wing causing some rather cool trips to other locations.
Location: Lots of local trails and Pacific rim national park. Most touristy stuff was shut down. Made for a nice quiet getaway.
Short stay in November to enjoy west coast of the island. The weather seemed to be accommodating our stay. Enjoyed getting close to the great outdoors. The hotel clerks were awesome going to the levels that you would expect for such a resort but rarely see in real life.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Posted Oct 28, 2017
Best in Ucluelet/Tofino area! Love the view from our room!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fredericton NB

Posted Oct 27, 2017
One of the nicest spits we have stayed in. Absolutely beautiful
3 out of 5
Recommended
for Everyone
by A verified traveler

No room service

Posted Oct 26, 2017
This hotel doesn't offer room service and surrounding area doesn't have much to offer in terms of delivery. If you don't enjoy seafood you'll want to look elsewhere for dining options
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Virw

Posted Oct 25, 2017
Every room had a great view. Bed was sooo comfortable and they thought about all rhevdwtsils. Staff was amazing. Great walking trails close to hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Restaurant meal was excellent and great service. Hotel room bathtub did not have a grab bar and the tub was very deep, otherwise the room was great.
4 out of 5
Recommended
for Couples
by A verified traveler

Great hotel, food not great

Posted Oct 15, 2017
Beautiful hotel and location. Room was excellent. Right on the hiking trail! Food was poor quality, got a rotten muffin one morning. Staff were very nice, but didn't know the area as much. Couldn't recommend fun things to do in the location (and there are lots). Best massage and facial I have ever had.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Oct 10, 2017
Nice hotel with beautiful views. The staff were very friendly and efficient. The restaurant food was excellent.