beautiful property with attentive staff.
We ate and slept well.
The pool was a little dirty (feathers and a bit murky)
Got a very poor service/plan that the concierge had set up. Hotel staff did what they could to correct it but it was still disappointing.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for taking the time to review us on Expedia.
We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward!
I have noted your feedback and will personally ensure that corrective measures are implemented to avoid such feedback in the future. It is feedback such as yours that allows us to evolve as a luxury hotel and for this I am very grateful to you. Having said that, please accept my most sincere and humble apologies for the inconvenience caused.
My team and I look forward to welcoming you back on your next visit to the city of lakes.