Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
73% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Sydney

Well laid out.

Posted Nov 20, 2016
Could do with umbrellas around the pool. We had booked a twin share but were upgraded to a bungalow with a king bed and had to have another bed moved to room. The better accommodation compensated for the inconvenience
5 out of 5
by A verified traveler from India

Spacious and well maintained

Posted Feb 9, 2016
Excellent in all respect like cleanliness, services , staff , food etc
Comment from Hotel Management
Apr 29, 2016 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our resort, the amenities and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
2 out of 5
by A verified traveler

Udaipur hotel located within a filthy area.

Posted Feb 5, 2016
This hotel is located about 4 kilometers away from the central attraction of lake pichola and the palaces. 4 kilometers in India can take up to 45 mins even by car. It is located in a filthy area. The staff is helpful especially the front desk. Getting transportation back and forth was a chore.
Comment from Hotel Management
Apr 28, 2016 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
2 out of 5
by A verified traveler from ohio, usa

Room was stinking

Posted Feb 3, 2016
Pros: Only the outside old look and gardens.
No water pressure in washrooms, rooms need repair, towels are old, Soddy service and billing.
Comment from Hotel Management
Apr 29, 2016 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
3 out of 5
by Bhupesh

Posted Nov 19, 2015 on Hotels
Comment from Hotel Management
Feb 6, 2016 by juSTa, Hotel Management
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
3 out of 5
by A verified traveler

Not worth spending the money!

Posted Aug 18, 2015 on Hotels
We thought we were booking a 4 star hotel with 4 star facilities. A booking on Hotels.com was indicating a premier room with minibar and refrigerator, but there are only villa rooms that have those facilities. We don't know if we paid for villa rooms and were put up in regular rooms calling them premium rooms or not. We were expecting much more after staying in heritage hotels but this one isn't any where near a heritage hotel.
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, We thank you for taking out time to write a review about our hotel and share your experience with the Tripadvisor community. It is indeed an honor to have opportunities to serve you during your visit to Udaipur. Please accept our sincere apologies for the inconvenience caused during your stay. Mini Refrigerator - We were facing technical difficulties with the mini refrigerator in the premier rooms and it's unfortunate that you were at the receiving end of it. We would like to inform you that you were placed in a premier room and the issues has been sorted out. jüSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
5 out of 5
by Ravi from Ahmedabad

Good stay in udaipur

Posted Jul 27, 2015 on Hotels
It was nice stay at rajputana just a resort. Firstly they had shifted us in normal room but later they realized and shifed in premier room. Room condition were nice and they were clean. Food was also good but need alot improvisation in menu selection. Staff were also good and promt service and answer for your queries. Overall i would recommend to my friends and colleagues to over there.
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our resort, the amenities and the service provided by our team members. We have noted down your feedback with regards to choices in menu and has been discussed with the concerned personnel. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
3 out of 5
by A verified traveler

Calm stay

Posted Jul 12, 2015
Very nice and calm stay at hotel. Found lizards in the room. Breakfast not upto the mark
Comment from Hotel Management
Dec 28, 2015 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, We take this opportunity to thank you for choosing Rajputana, Udaipur for your stay during your visit to Udaipur. It gives us immense pleasure to note we were able to live upto your expectation on most of the aspects and you liked our resort, cleanliness we have maintained and the quality of food served. We have noted down your feedback with regards to breakfast and pest control. We assure you that we will action the same on a priority basis. Our team members are extremely glad to note their efforts are so well appreciated. On behalf of our team, we once again thank you and look forward to be of service to you in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
5 out of 5
by chirag from london

Royalty redefined

Posted Mar 19, 2015 on Hotels
refreshing... rejuvenating... and truly majestic
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We are happy to note you liked the hotels Amenities, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com
3 out of 5
by A verified traveler

Short stay

Posted Jan 26, 2015 on Hotels
Service was poor the night we stayed there was a birthday party and as hotel guest we were not informed of this we could not relax in our room or watch tv as the music was so loud till late.in room dinning which we ordered was also cold and expensive.location was okay but if u needed to go out you would definitely need to have transport because the hotel is in the outskirts
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com