Ratings based on 188 Verified Reviews

3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Closed train station

Posted May 4, 2018
Nice hotel and closed train station for Narita Airport
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel close to Ueno Station

Posted Mar 17, 2018
Pros: Clean, nice reception people
Cons: Nothing
Location: Close to Ueno Station and Family Mart shop.
One night only. Lovely staff. Quiet position. Good value tariff for it's position.
5 out of 5
by A verified traveler

Wonderful

Posted Feb 23, 2018 on Hotels
Wonderful. Within sight of the train station but you can't hear it. It is a little bit run down but not badly. Food and restaurants within a minute and some inside the building itself. Staff was helpful and cheerful.
4 out of 5
by MAN WAI

Posted Oct 4, 2017 on Hotels
Very near to the JR station and shopping area. Nice place to stay but the price is a bit high
3 out of 5
by A verified traveler from delray beach, FL

Great location

Posted Aug 24, 2017
Staff not helpful. Very small and grungy looking room
4 out of 5
by A verified traveler

significant additional charges at check-in

Posted Jul 23, 2017 on Hotels
I booked a triple room however I had to pay an extra fee at checkin as the room only had two beds. The hotel initially insisted I pay an extra 50% in addition to what I had paid hotels.com. The hotel blamed hotels.com for the mistake of wrongly describing the room!! So be warned - you may not get what you pay for and face significantly more charges at check-in.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 5, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Ueno Station.

Posted May 15, 2017
We got there late and lost by going using the back door. Staff was friendly.
4 out of 5
by KANGTA

Posted May 1, 2017 on Hotels
It's conveniently located, close to many attractions, shopping, restaurants, and transit stations. It has decent-sized room for a comfortable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Staff excellent

Posted Apr 19, 2017
Staff were very friendly and allowed us to store our luggage two days earlier than the booking and also for an extra 4 hours on the day we checked out. A very nice hotel overall.