Ratings based on 144 Verified Reviews

3.6 out of 5
84% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Alaska

The whole place needs an overhaul

Posted May 18, 2017
Pros: The staff was friendly. Internet was good.
Cons: It is obvious that this place has cut back to a minimum on just about everything from the breakfast to the one ply toilet paper.
Location: The location is next to the 101 freeway. I didn't use the pool but if you did all you would hear is the passing traffic.
The hallways and room have an offensive odor. Both need new carpeting. The staff uses the small lobby area for a gathering place. They were very loud and boisterous. So much so that it was difficult to hear the person behind the check in counter. The toilet in my room was so low to the floor that it was difficult to rise from the toilet seat. It was designed for small people. The bathroom fan mad a terribly racket. The bottom of the bathtub has nothing to secure your footing. I had to be careful in order to avoid the possibility of a slip and fall. The shower head was good though and the water was hot.
1 out of 5
by Victoria from uksiha

Worst hotel

Posted May 16, 2017 on Hotels
Terrible customer service and careless workers. some staff ok.Overly staffed for day... So in turn wants customer to deal with that equation. Ridiculous. Terrible food.
4 out of 5
for Everyone
by A verified traveler

Friendly staff nice rooms

Posted May 8, 2017 on Orbitz
As soon as you walk in the door staff greets you and makes you feel welcomed, rooms are very cleaned and look recently remodeled. From new sealed remote to the white towels in the bathroom
3 out of 5
for Everyone
by A verified traveler from Sacramento

Nice hotel, deserving of a 2.5 star rating

Posted Apr 25, 2017
Pros: Like? It was ok. I have stayed in other Best Westerns that make this property look like a slightly upgraded Motel 6.
Cons: Better selection of TV channels would be nice. Higher quality toilet paper. But most importantly, the beds were as firm as cardboard- better beds!
Location: Ukiah, neat little hippie town. Watching homeless hippies staggering around stoned was awesome. Strongly suggest Crush for dinner.
Life changing? No. Better than a tent but not as good as home.
4 out of 5
for Everyone
by A verified traveler from Paradise, CA

Posted Apr 8, 2017
Was a decent and clean hotel with good morning breakfast!
3 out of 5
by A verified traveler

Decent stay overall

Posted Apr 5, 2017 on Hotels
The room was comfortable, with the basic necessities. The bed was large and cozy. The breakfast left much to be desired - bland and lukewarm.
5 out of 5
by Janel

Great service good breakfast

Posted Apr 2, 2017 on Hotels
The guy at the front desk was great and they had a good hot continental breakfast.
5 out of 5
by Kailyle

Napa Valley Trip

Posted Mar 9, 2017 on Hotels
It was a very good stay. The management was more then accommodating.
3 out of 5
by Bill

Noisy plumbing

Posted Feb 15, 2017 on Hotels
Average hotel. If the price is good, stay there. Only complaint: noisy plumbing. You can hear your neighbors' shower and sink. And the sink is not in the bathroom, it's in the entry area, not enclosed.
5 out of 5
by sweet basil catering from ferndale ca

clean and nice

Posted Feb 14, 2017 on Hotels
we will keep relying on best western for our catering trips. we need good beds, hot showers, and clean rooms. bw never lets us down!