Indoor pool

Reviews of Fairfield Inn & Suites by Marriott Ukiah - Mendocino County

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 103 out of 246 reviews" "
Rating 8 - Good. 84 out of 246 reviews" "
Rating 6 - Okay. 36 out of 246 reviews" "
Rating 4 - Poor. 16 out of 246 reviews" "
Rating 2 - Terrible. 7 out of 246 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Fairfield on Mar 6, 2024
Dear guest, Thank you for filling out our survey and for your wonderful feedback. Your comment will be shared with each department. Have a great day!Fairfield Inn Ukiah

10/10 Excellent

Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was auper friendly and helpful. This place super clean . Recommended. We try to stay here as much when we fo travel back home.
Stayed 1 night in Mar 2024
Response from Fairfield Inn Ukiah on Mar 6, 2024
Dear guest, thank for filling out our survey and for your wonderful feedback. Your comments will be shared with each department. We hope to see you again soon. Have a great day.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Joana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 10, 2023
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction.Best Regards,Customer Care Team

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 8, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities
Stayed 1 night in Aug 2023
Response from Angela on Aug 4, 2023
Dear Guest, thank you for filling the guest survey and for your positive feedback. Your survey will be shared with each department. Please stay again when you travel to the area.

8/10 Good

Edward, Estero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel breakfast. Several nearby dining options. Good for overnight stay
Stayed 1 night in Jul 2023
Response from Angela on Aug 4, 2023
Dear Guest thank you for filling out the guest survey. Your feedback has been shared with each department. Please stay again when you travel to the area.

10/10 Excellent

STACY, Santa Rosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My bed was comfortable
Stayed 1 night in Jun 2023
Response from Fairfield on Jul 26, 2023
Dear Guest, thank you for taking time to fill out the survey. Your feedback will be shared the entire staff. We hope you'll stay again when you next travel to the area. Have a great day!

10/10 Excellent

STACY, Santa Rosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Jun 2023
Response from Fairfield on Jul 26, 2023
Dear Guest, thank you for filling out our guest survey. We appreciate your feedback and will share it with the entire staff. Please stay again when you next travel to the area. Have a nice day.

6/10 Okay

Vince

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jul 13, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to stay, clean and convenient location for necessities
Stayed 1 night in Jun 2023
Response from Fairfield on Jul 26, 2023
Dear Guest. Thank you for filling out the guest survey. We appreciate your feedback and have shared it with each department. We hope you'll stay again soon. Have a great day.

8/10 Good

andrea

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 5, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Juan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!!
Stayed 1 night in May 2023
Response from AM on Jun 5, 2023
Dear Juan,I am delighted to hear you enjoyed your recent stay at the Fairfield Inn & Suites in Ukiah California. We hope to see you soon when travel brings you back to the area. Thank you for the positive feedback and have a nice day.

2/10 Terrible

Austin

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poor quality and service
Front desk agent had an attitude. Rooms are cheaply decorated. Hole in bathroom wall. Clock had the wrong time on it.
Stayed 2 nights in May 2023
Response from Fairfield on May 17, 2023
Mr. Austin Thank you for filling out the guest survey. I am sorry to hear about your negative experience. Your feedback will be forwarded to each department. Have a nice day.Fairfield Ukiah

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was ok tv had a very limited channel and satellite was horrible kept loosing signal
Stayed 1 night in May 2023
Response from Alma on May 15, 2023
Dear Maria,I apologize for the inconveniences you encountered with the tv during your stay at our property. I will make sure to forward your comments to our maintenance department. Thank you for the feedback and have a nice day.

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken hot tub
My children and I came here and picked this hotel because of the indoor pool and spa. Unfortunately, the spa was ice cold and broken. I asked the man at the front desk who assured me that it wasn't broken and just needed to heat up. So, he pressed the jet button and said to wait about 30 min- 1 hour for it to heat up. It never did.
Stayed 1 night in May 2023
Response from Alma on May 15, 2023
Dear Amber,I apologize for the problems you encountered with our spa during your stay at our property. I will make sure to forward your comments to the appropriate department. Your feedback is important to us it helps us improve our service to help better serve our guests in the future. Thank you for the feedback and have a nice day.

10/10 Excellent

Morning Star

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was good. Beds were more comfortable than many hotels and staff was very nice.
Stayed 1 night in Apr 2023
Response from Fairfield on Apr 26, 2023
Dear Guest, Thank you for filling out the survey. We appreciate your great feedback. Please stay again when your travels bring you back to the area. have a great day.

4/10 Poor

Kathleen

Stayed 1 night in Apr 2023
Response from Customer Care Team on Apr 25, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Michael Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool and hot tub as well as the fact that it was very quiet in the room.
Stayed 1 night in Feb 2023
Response from Fairfield on Apr 26, 2023
Dear Guest, Thank you for filling out the survey and for the great feedback. We are delighted you enjoyed your stay. Please stay again when you travel to the area.

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Customer Care Team on Feb 28, 2023
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.Best Regards,Customer Care Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived with son had to use the restroom and front desk was super helpful the rooms are nice, big, bathroom spacious and indoor pool stays open till 11 not 10 like most pools
Stayed 1 night in Jan 2023

8/10 Good

jack

8/10 Good

Oscar

Stayed 2 nights in Aug 2022
Response from Customer Care Team on Aug 16, 2022
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards, Customer Care Team

10/10 Excellent

Ameeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay. Property and our room was very clean. Parking was ample. Property was close to 101. The one thing I would have liked is to extend breakfast time to 10 am instead of ending at 9 am.
Stayed 1 night in Aug 2022
Response from Alma on Aug 16, 2022
Dear Ameeth, I am delighted to hear you had a comfortable stay at our property in Ukiah California. I will make sure to forward your comments to the appropriate department. Thank you for the positive feedback and have a nice day.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Customer Care Team on Aug 5, 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

Michiru, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2022
Response from susan on Aug 2, 2022
Michiru, We are happy to hear you enjoyed your stay at Fairfield Inn Ukiah.

8/10 Good

Martin

Stayed 1 night in Jul 2022

8/10 Good

Judith

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Joelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Customer Care Team on Jun 9, 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

MARIA

Stayed 1 night in Apr 2022

8/10 Good

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
It is what it is
Just traveling through & needed a place to sleep. It was clean, easy on/off freeway access, quiet. Service was not overly friendly but okay. Decent place to put my head for a night.
Stayed 1 night in Apr 2022

8/10 Good

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were nice. Check-in was easy. Room was clean and nice. But breakfast was pretty bad. Coffee was good but food itself was pretty pathetic.
Stayed 1 night in Mar 2022

8/10 Good

Michael, Belmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises. Clean & efficient. Breakfast was pretty good & well stocked.
Stayed 1 night in Mar 2022
Response from Fairfield Inn & suites Ukiah on Mar 16, 2022
Thank you for your review. We hope to see you back soon. Have a great day!

10/10 Excellent

Stephen J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Jan 2022

6/10 Okay

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service
The beds were comfortable as was the temperature and the bathroom was a good size, but the room perks end there. The pillows were lumpy, the water pressure was almost non-existent and the bathroom door squeaked badly. There were limited available outlets due to the excessive number of room electronics. The walls were thin and we could hear the cars outside, especially in the morning (not a problem unless the drivers were rude, and they were, needlessly revving engines). Breakfast was available but extremely limited and not very good. There was only one poor soul manning it even when it got busy. I will say that the employees were kind and professional, so whatever complaints I may have are not on them.
Stayed 2 nights in Dec 2021

10/10 Excellent

Expedia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Experience Team on Dec 7, 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Good

Jeanne

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
My sister and I needed to get away for a night. I’ve stayed at Fairfield Inn’s before. They are clean, comfortable, and quiet and that’s true for this Fairfield Inn. I have a service dog and had no problem with bringing him in. I didn’t like that the heavier curtains didn’t close and there was a neon Hampton Inn sign outside our window. The remote control didn’t work well — could be the batteries. Overall we liked the places
Stayed 1 night in Nov 2021
Response from NB on Dec 7, 2021
Hello Jeanne, thank you for your comments, we will look into the issues you pointed out. We are glad you enjoyed your stay, we hope to see you again soon and hope that you have a happy holiday season!

4/10 Poor

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff, facilities are subpar, coukd easily hear neighbors tv etc
Stayed 1 night in Nov 2021
Response from NB on Nov 18, 2021
Thank you for your comments and apologize for the noise issue. We will try and limit the volume on the tv's to see if that helps.

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Sep 2021
Response from Guest Experience Team on Oct 5, 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Poor

Justin

Traveled with family
Disliked: Room comfort
Stayed 1 night in Sep 2021
Response from Guest Experience Team on Sep 7, 2021
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
I made my reservation on Orbitz and the description of the room with two queen beds included a sofabed. However, the staff they never had sofabeds in the two queen rooms.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Guest Experience Team on Jul 6, 2021
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Guest Experience Team on Jun 7, 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had easy access to the highway. The room was clean and the hotel was well kept. The room was mallee than I thought it would be, but it worked for us since we weren’t there for too long. Hotel was nicely located near lots of vineyards too.
Stayed 1 night in May 2021

10/10 Excellent

ROBIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Guest Experience Team on May 25, 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very nice hotel I would stay again.
Stayed 1 night in Mar 2021
Response from Alma on Mar 30, 2021
Dear Michael, Thank you for taking the time to fill out our guest voice survey. I am delighted to hear you enjoyed your stay at the Fairfield Inn & Suites in Ukiah California. Thank you for the positive feedback and have a nice day.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Overnight stay
I guess I had too much of expectations from Fairfield Marriott or maybe it's COVID19, not sure. I stayed with this chain before in other places and never was disappointed. The service was great, hotel and the rooms were super clean. What surprised me thre most is that hotel doesn't provide no water, no kleenex or any tissue or coffee machine in the room. Bedding in our room was suoer uncomfortable.
Stayed 1 night in Mar 2021
Response from Alma on Mar 30, 2021
Dear Anonymous, Thank you for taking the time to fill out our guest voice survey. We apologize for the limited amenities due to Covid-19. Thank you for the feedback and have a nice day.

8/10 Good

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Guest Experience Team on Mar 28, 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Good

DeMarius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Guest Experience Team on Mar 22, 2021
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

8/10 Good

Stacey, Woodland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For staying Ukiah, this is one off the nicer places. The bed was comfy and I lived Having a walk-in shower ( no tub)
Stayed 1 night in Dec 2020