Standard Room, 2 Queen Beds, Accessible, Smoking | Individually furnished, desk, laptop workspace, iron/ironing board
Check availability

Reviews of SureStay Hotel by Best Western Ukiah

2.5 out of 5
SureStay Hotel by Best Western Ukiah
1720 N State St, Ukiah, CA

Reviews

7.8

Good

Rating 10 - Excellent. 327 out of 1001 reviews" "
Rating 8 - Good. 364 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gustaf

Liked: Cleanliness, staff & service, property conditions & facilities
Good value!
Stayed 1 night in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet with friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Great service and clean.
Stayed 1 night in Mar 2024

8/10 Good

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Mar 2024

10/10 Excellent

David Anthony

Stayed 2 nights in Mar 2024

4/10 Poor

Rodrigo

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
When reserving through Expedia you are required to place a 200$ deposit once you arrive in person to check in. The room just smells of bleach. There is lots of noise due to highway 101 right behind it. I will say they do monitor everything making sure nothing weird is going on around the property, they have cameras around the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Odalis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and right off the interstate. Room was clean and up to date. Wasnt impressed with my neighbors that thought it was a good idea to talk all night just outside. Other than that it was a good stay for the price.
Stayed 4 nights in Feb 2024

8/10 Good

Dylan, Oakland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic accommodations, but a very warm and friendly staff and gorgeous views in the morning as the sun comes over the mountains.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet wasn’t working
Stayed 2 nights in Dec 2023

8/10 Good

Rikako, San Jose

Stayed 1 night in Dec 2023

6/10 Okay

elizabeth

Traveled with family and small children, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room appears clean at first glance but the floors clearly haven’t been mopped in ages because within 5 minutes our socks were filthy . Just walking from the shower to the bed our feed were dirty. Awfully bold to charge a $25 pet cleaning fee when they don’t even mop between guests.
Stayed 1 night in Nov 2023

8/10 Good

Sylvia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value- wish dog fee was more evident when making reservation, but appreciate pet friendly hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay while driving back to Canada. Enjoyed the pool and hot tub; so grateful that the frint desk person warned us that the pool was not heated. Very clean rooms, convenient parking. Enjoyed a nice breakfast before we hit the road again. Would return given the chance.
Stayed 1 night in Oct 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, wonderful hot tub, clean and friendly
Stayed 6 nights in Oct 2023

10/10 Excellent

Cold Creek Compost

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort great, needs a quick update to keys/doors
The bed was quite comfortable! Everything was very clean, and even with the freeway close I found it to be quiet. Myself, and another guest nearby, had trouble with the keys - they don't like to activate the lock to open the door very easily. It seems like the whole hotel just underwent a remodel, so maybe the keys are one of the final things to be fixed. But it was a little unnerving trying to check in late and not be able to get in the door right away.
Stayed 1 night in Oct 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms and good breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here great price
Clean, friendly, and recently remodeled.
Stayed 1 night in Oct 2023

10/10 Excellent

Donald J

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable, and convenient room at a good price.
Stayed 1 night in Oct 2023

10/10 Excellent

Cold Creek

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Excellent!
SureStay is our go to hotel when our drivers need a place to stay in Ukiah.
Stayed 4 nights in Oct 2023

10/10 Excellent

Cold Creek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel of choice for our drivers!
Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for your buck
I love sure stay , they are cleaner and cheaper than most , very good breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are 65 and 72 and after spending yesterday in SF we drove up Hwy 1 then over to 101 then to Ukiah. Hot tub amazing needs some jets repaired. Older buildings but well updated. Rooms were amazing at a price to fit any budget.Central location to coast, Hwy 1 and some of most beautiful sunsets,Fort Bragg, Avenue of giants, glass beach, etc. We liked staff and location so much we stayed an extra day and half.
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While this is probably not the motel's fault, other guests were drinking, smoking outside their rooms. and when we were at the registration desk, an obviously inebriated man was trying to get a key to a room that wasn't his (which the staff correctly refused to do). The upshot was we did not feel particularly safe. Since we were just there for one night, this wasn't a big concern; we locked the door, closed the blackout curtains, and had a perfectly restful, quiet night. Breakfast was excellent. The room was clean and decently-sized, and all equipment worked.
Stayed 1 night in Sep 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very was access to the freeway, good breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hannah, Mountain View

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent, clean, had everything I needed, but it was a little sterile and it would be nice to have some place to sit outside when the pool isn't open.
Stayed 1 night in Aug 2023

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit
This was my second time staying here. This time the air conditioner was loud and the bed wasn’t as comfortable as the first time. Also, this room was at the end close to the road so I could hear traffic. I will stay again but will ask for a different room.
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
The room was very comfortable. The free breakfast had good selections.
Stayed 1 night in Aug 2023

10/10 Excellent

Adham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the new paint and colors. Clean rooms. Friendly staff. Good breakfast. Didn't like window next to pool with owner that can watch me swim. Felt uncomfortable. Towels were a little old/worn out.
Stayed 1 night in Aug 2023

10/10 Excellent

Garrett T

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Lourdes, Fairview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drsk treated us well. Room clean, shampoo/conditioner/ body wash full and plenty of water. Breakfast snack was included.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Christine

Stayed 1 night in Jul 2023

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean kind of noisy near highway pool was nice but no lounge chairs
Stayed 2 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times it is quit, staff is kind and it is clean
Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother misunderstood
It was an horrible experience, no where online had they had ANYWHERE posted saying that they require an $200.00 deposit so I was unable to check in and now sleeping outside with my 6 year old child
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place off 101
We had a great stay in the king jetted tub suite! Room was very clean. Big TV for viewing. Jetted tub worked great. Water pressure was outstanding in the shower. Black out drapes and AC that stayed on was clutch to help us sleep in after a long drive! Would stay here anytime we are passing through!
Stayed 1 night in Jun 2023

8/10 Good

Julie

Traveled with family
Disliked: Cleanliness
Towels.& Sheets very scratchy. Need super softner!!
Stayed 1 night in Jun 2023

8/10 Good

Blue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room had one small office chair. It would have been nice to have a small table & two chairs.
Stayed 4 nights in Jun 2023

10/10 Excellent

Angela Marie

Stayed 4 nights in Jun 2023