Posted Aug 23, 2016
The morning before our planned stay, I received a call from Jitu, the manager. He wanted to verify that we had reserved two smoking rooms. I don't think they call everyone, but rather I think he saw it as unusual for someone to request smoking rooms and wanted to make sure that's what we really wanted. I told him no, we wanted NON-smoking rooms. He made the change right away.
We arrived to our room rather late in the day. It had been over 100 degrees in Ukiah, and the room was oppressively hot when we opened the door. I'm not sure why the AC wasn't on...perhaps it was because we had changed rooms and the task got lost in the shuffle, or maybe as a budget chain they simply leave the AC off as much as possible.
I was tired and cranky from a long drive and complained (a bit too rudely according to my wife).
Right about that time, trucks full of tired, dirty wildland firefighters began arriving. About an hour later, I got a call from the the front desk. She apologized for the long delay while she checked in the firefighters, but she wanted to let me know that she had two fans for the room to help make it more comfortable. She also let us use the lobby breakfast area to sit and eat our Chinese take-out.
The staff succeeded in making our stay as pleasant as possible. In the end, the room cooled off sufficiently with the help of the fans and I had a great night's sleep in a comfortable bed.