Ratings based on 42 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from nairobi, kenya
Nice hotel close to beachPosted Apr 16, 2017
Perfect hotel for relaxation - fantastic beach - great seafood restaurant - everything you need for a great getaway. Take tuck tuks to get around Diani.
by A verified traveler
The staff are the best thingPosted Mar 13, 2017
Aircon not working properly, took 2 days to fix. Shower head evidently also not checked before guests arrive. There are no single rooms so single guests are charged double occupancy rates. Food is decent, staff are exceptionally friendly. Very little organised activity and entertainment for the prices charged. Numerous other hotels do full board accomodation with drinks included, for less than Diani Reef. 2 swimming pools without a deep end.
Comment from Hotel Management
Mar 21, 2017 by Daniel Rsvn Manager, Hotel Management
Thank you for your observations,our apology for the for the air con issue.we do have rate for single room and double .we will also look into entertainment and i can assure you your next visit will be a memorable one
by A verified traveler
Diani beach reviewPosted Jun 21, 2016 on Hotels
The rooms are very average but clean and staff very friendly and helpful
by A verified traveler from Virginia
Overpriced and staff are impolite and untrainedPosted Apr 9, 2015
The room first of all was not a twin- it was tiny with two single beds put next to each other. It was a room meant to be a double room. The beds were touching so it was a little awkward to share with a work colleague. There was no internet OR hot water in the room. The staff were continually impolite and plain rude when taking drink orders. Also the air conditioning did not work and we were promised an extra fan which never materialized.
by Tushar from INDIA
excellent stayPosted Nov 28, 2014 on Hotels
The resort is perfect for a getaway away from the bustle of the city . the staff is really hospitable .
for Couplesby A verified traveler from Edinburgh
Great hotel with fantastic staff!!Posted Nov 4, 2014
Location: This is an excellent hotel with an idylic location on the white sandy beaches on the Indian Ocean...
We had visited Diani Reef twice before and were looking forward to our return visit. The first thing we noticed was how few tourists there were, not just in this hotel but throughout this whole region. This was a shame as some of the staff were losing their jobs and there was less of a holiday atmosphere than on our previous visits. On the plus side however, there was no waiting at the bars or for a table at dinner and there were plenty of sunbeds to choose from!! The hotel itself had changed little in the two years since we last visited. The public areas still looked good but the bedrooms and particularly bathrooms much less so. Although they were perfectly clean and tidy,they were looking a little tired and outdated and are long overdue for redecoration. I would also have thought that a large hotel such as this should offer WiFi in the rooms rather than just in two of the bars. It was a shame that the theme nights had stopped as these were particularly enjoyable last time though I appreciate they wouldn't have been possible with so few guests. The food was excellent however and service attentive. It was also a shame that the watersports centre on the beach was no longer open and we had to arrange activities through a neighbouring hotel. Again, I understand that keeping it open wouldn't have been viable with so few guests but this was quite inconvenient.
by Verma Kultej
Posted Jul 11, 2014 on Hotels
for Everyoneby Junho from Mwanza
decent hotel right off the south coast beachPosted Mar 4, 2014
In general, stay was great. Hotel itself looks little old, but well maintained. Staffs were friendly. Especially food was great. Pools were clean, and probably one of the most well maintained pools i've visited. Beach is right at the back of the hotel, easy access. There are number of activities provided by hotel. There are couple of things that needs improvement. First and most significant set back was the quality of water. When ever we turned on the shower, it came out with rusty red water and smells like rust all the way through the shower. It depends when you take shower, and on top of the rust, hot water was not well supplied. Second was air conditioning. Air conditioning was little noisy and wasn't cool enough.
for Everyoneby Matt from Mons, Belgium and London, UK
Great hotel in a great locationPosted Jan 27, 2014
Pros: The gym, food, décor and hotel staff were all superb
Cons: Some rooms suffer from the noise from the hotel nightclub. More free water should be provided.
Location: Use the hotel staff to book trips in order not to be ripped off by untrustworthy beech companies. Glass bottomed boat trip was excellent.
by Q from McLean, VA
Didn't meet expectationsPosted Oct 17, 2013 on Hotels
We stayed for two nights. Rooms were dirty, AC units were not working and confronted the hotel staff. They honestly didn't seem to care, no customer service what so ever. Food is mediocre. The beach is nice, that's about it.