Ratings based on 15 Verified Reviews

3.6 out of 5
62% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by Sophie

Wonderful stay for couples, families, & groups

Posted Jun 21, 2017 on Hotels
Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages.. Any of the three neptune hotels on sight are great-and interconnected.
4 out of 5
Recommended
for Everyone
by A verified traveler from mombasa

nice hotel

Posted Jan 7, 2017
Pros: friendly staff
Cons: plumbing to rooms, especially hot water
Location: dd not leave hotel
pleasing experience, would go back if rate is lower.
3 out of 5
by A verified traveler

Beach front location

Posted Jan 5, 2017 on Hotels
The stay was ok. Hotel staff generally slow to respond but the food was great.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2016 on Hotels
4 out of 5
by Ricardo Jose

Posted Jul 23, 2015 on Hotels
Nice place
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great Holiday resort

Posted Mar 28, 2015
Pros: Food and Drinks and location
Cons: None
Location: The Location is amazing right on the Beach
Staff very Friendly, Food is Very Good, Clean and great location
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 18, 2015 on Hotels
3 out of 5
by Philip from Ithaca

Confusing rules, rude front desk person

Posted Mar 15, 2014
After checking in, we felt pushed around. We were recharging our laptops in the empty lobby, but we were told to go do that in our room. Too many confusing unwritten rules. The beach was nice.
2 out of 5
by Dunc6012

Tired and of a standard below other Diani hotels

Posted Feb 25, 2014
Pros: Location
Cons: Speed of response to issues. Food, Check room facilities before occupation
The Neptune Village is becoming 'tired'. Recommended to use the safe in the room but it didn't work for the first 24 hours. Room telephone did not work throughout stay and staff appeared uninterested. Staff we're slow to react to problems. Room was ok and clean and food was average. Difficult to have a relaxing time with loud music being played by the pool. I have stayed at a number of hotels at Diani, Nyali, Watamu and Malindi. This one was disappointing.
3 out of 5
by Ali from Mombasa

So so hotel. Would not stay again.

Posted Oct 23, 2013
Not a lot of variety on food and as per previous reviews full of fat. Got a bit of an upset stomach for the night when we had the fried fish at the snack bar. Restaurant staff were friendly and polite but other staff like their grounds keepers were little undisciplined kids who starred at us inside our rooms while they were doing their work in the garden outside. Creepy.