Great location, shame about hotel & many of staff
Posted Apr 6, 2015
This hotel is located in the very beautiful Bursa/Uludag area of Turkey, with great skiiing and scenery nearby. Our Sat Nav had trouble finding the hotel, and we found the hotel staff unhelpful in trying to guide us to the hotel - the location they sent took us to a dangerous cliff top with heavy snow.
However what was more concerning was that when we arrived at 6am after spending hours the reception did not seem to care. While we did meet some polite and helpful staff at breakfast, when we asked to see the manager in the morning we first met the "chief", and when we eventually found the manager he did not seem to care at all for our issues. Never once was there any recognition or concern for the problems we had had, but then it did explain why many of the staff including reception, chief etc. seemed to have had little regard for the customer. We decided to leave and moved to the nearby Grand Yazici where from the second we walked in to reception to service, cleanliness and overall experience was excellent and made for an excellent 2 day stay. Also incidentally the Yazici is 5 mins walking distance from the fantastic slopes for skiing/boarding.
I have travelled very extensively, am not too demanding but I reported Alkoclar to Expedia - I would avoid it