Ratings based on 423 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 31, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Jul 5, 2017
small but clean hotel .near the station. unlimited coffee.nice breakfast.
5 out of 5
by Simon

Nice hotel with in hous onsen!

Posted Jul 5, 2017 on Hotels
Hotel is just 3 mins walk from the nearest subway station as well as a supermarket and a 7-11. Hotel staff front desk and restaurant are friendly and helpful. Hotel breakfast is more like in Japanese style, it's good. The in house onsen and evening free noddle are definitely a bonus. Will stay in this hotel again for sure next time in Osaka.
4 out of 5
Recommended
for Everyone
by A verified traveler from RCH

Great hotel to stay at Umeda

Posted Jul 1, 2017
Good servicing provided and good spa within the hotel. Great to have shuttle travelling to Osaka Station.
5 out of 5
by A verified traveler

Onsen hotel at good rate

Posted May 22, 2017 on Hotels
Wonderful hotel at good rate. Free ramen from 930pm to 1130pm. Onsen includes outdoor and indoor and were of reasonable size. Room was compact and clean. Close to subway station. Recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Decent stay

Posted May 14, 2017
The hotel room is relatively comfortable and the complimentary onsen is worth visiting after a long day. Location wise, this would not be as convenient as many other hotels and there is nothing much in terms of dining in the immediate vicinity. It is basically surrounded by commercial offices and residential aparrments.
5 out of 5
by Grace

Hot spring area clean more often~ Service is good

Posted May 4, 2017 on Hotels
wifi wasn't really work at room. Staff are friendly and helpful! but the hot spring areas are not really be cleaned often. My mum said some customer made some dirty on the hot spring. It looked scary for her to use the hot spring again. By the way, the free ramen offered by the hotel is great! The ramen made by orders! Amazing! Room size can be improved, anyway.
4 out of 5
by Tat chun

Enjoyable stay

Posted May 1, 2017 on Hotels
The hotel is reasonably close to the underground. The room is reasonable size. Having a hot spring spa in the city is nice. The only downside is they didn't have twins room as per our booking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Washington

Good location, and Helpful staff

Posted Apr 25, 2017
Hotel staff are helpful in providing directions to a destination and recommendations of places to visit. The breakfast buffet was excellent and affordable. The onsen is clean, practical and beautiful.Hotel also provide free shuttle to Osaka station in the morning, you do need to reserve ahead as van space is limited. I am considering joining the membership for this hotel chain. Very Nice. Lo ve the temple nearby and cherry blossom park.
3 out of 5
by A verified traveler from Perth WA

Reasonable hotel a little off the beaten track

Posted Apr 15, 2017
Pros: Free coffee in reception Free shuttle
Cons: Provide detailed instructions on how to get to hotel
Location: Longest arcade in Japan Mos burgers nearby
Emailed the hotel for directions and was told to refer to website, not very helpful and it was quite complicated getting to hotel from shin Osaka Arrived before room was ready so had to go for a walk but not hotels fault Wifi was very intermittent on 5th floor Did not try the onsen or ramen but free coffee in reception was good Free shuttle bus to Osaka station