Ratings based on 761 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC, Canada

Centrally Location

Posted Nov 23, 2017
Good location for shopping, eating and transportation. Just across from Osaka JR station.
Comment from Hotel Management
Dec 5, 2017 by Hilton Osaka, Hotel Management
Thank you very much for staying with us at the Hilton Osaka. We are very glad to hear that you enjoyed our convenient location. See the city from your room at Hilton Osaka. Across from the city’s main station and Grand Front Osaka Mall, we are ideally situated for all your travel needs. This hotel provides easy access to the airport, rail system and tourist spots. Certainly hope you will choose to stay with us again on your next visit to the city.
2 out of 5
by A verified traveler

Posted Nov 19, 2017
Very disappointing. Booked a room through Expedia 6 weeks before the trip and when I checked in I was told the room was not available. Staff tried to sell me another room at 3 times the rate. Will not stay at a Hilton hotel again.
Comment from Hotel Management
Dec 1, 2017 by Hilton Osaka, Hotel Management
We would like to take this opportunity to thank you for your patronage and for sharing your comments regarding your stay with us at the Hilton Osaka, feedback from our guests consistently enables us to improve our service and operations. We regret to learn about the issues with room availability during your recent visit to the Hilton Osaka, it is not clear from your comment if it was a case of the room not being ready due to the time of your arrival or indeed if the booking was not in our system, therefore once again I apologise for any inconvenience caused, please do feel free to contact us at the hotel directly so that we can look at your specific booking which will allow us to complete a thorough investigation. Your feedback is truly appreciated and we hope you give us the opportunity to restore your faith in the Hilton Osaka on your next visit to Osaka.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Great location and service

Posted Oct 17, 2017
Great location. Great service and facilities. Next time I come I will stay here again.
Comment from Hotel Management
Oct 23, 2017 by Hilton Osaka, Hotel Management
Thank you very much for taking the time to provide us with your valuable feedback. We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Osaka.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Close to train station

Posted Aug 24, 2017
Hotel is conveniently locsted across train s tation and subways
Comment from Hotel Management
Sep 1, 2017 by Hilton Osaka, Hotel Management
Thank you for having availed your time to provide your constructive feedback. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan. Thanks again and we look forward to the opportunity welcoming you back in the not too distant future.
5 out of 5
by Lam

This traveler left a rating score only Posted Aug 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Great central hotel

Posted Aug 13, 2017
This was our first visit to Japan and the Hilton was a comfortable place to start. Central, and easily accessible via train from airport.
Comment from Hotel Management
Aug 18, 2017 by Hilton Osaka, Hotel Management
Thank you for your valuable feedback. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan. I am happy to learn that you enjoyed your recent stay. We look forward to the opportunity welcoming you back in the not too distant future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 5, 2017 on Hotels
4 out of 5
by lisa

Hilton Osaka Home Away from Home

Posted Aug 1, 2017 on Hotels
I love this Hilton Osaka Hotel. The location is fantastic. I have been staying here for years. The staff is lovely. I did have a minor problem with the cleaning service which I found out is new but the manager took care of it immediately. This hotel is my home away from home. I highly recommend it. The staff are super helpful.
Comment from Hotel Management
Aug 9, 2017 by Hilton Osaka, Hotel Management
Thank you very much for choosing to stay with us in Hilton Osaka. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan. We look forward to the opportunity to welcome you back to the Hilton Osaka on your next trip to Japan.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
nice hotel, comfortable, nice rooms, friendly stuff, nice lobby
Comment from Hotel Management
Aug 8, 2017 by Hilton Osaka, Hotel Management
Thank you very much for taking the time to provide us with your valuable feedback. I am happy to learn that you enjoyed your recent stay and enjoyed our service as well as the room. We look forward to welcoming you back to the Hilton Osaka in no distant future.
5 out of 5
by Maximilian

Posted Jul 25, 2017 on Hotels
Very convenient location. Good size twin room on 25/F. which was quiet. Room in very good condition. This is our third time staying at the Hilton Osaka.
Comment from Hotel Management
Aug 8, 2017 by Hilton Osaka, Hotel Management
We are grateful that you have taken the time to post a review of your recent stay. We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Osaka.