Ratings based on 477 Verified Reviews

4.6 out of 5
89% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

A beatiful and elegant hotel

Posted Jan 17, 2018
Pros: The beautiful decorations are high light of the hotel. Very convient location and walking distance from JR station are a plus. I like the bedding.
Cons: I was arrived the hotel at pass 4 pm but the room was still not available. The lobby to the room elevator lacks sign.
Location: It is very close JR station Umeda. Major shopping and dining area are all nearby.
I almost give the perfect score to the hotel. It is a great hotel and walking distance to JR station. Like all the Ritz, it is elegant. The staffs are very nice and always willing to help. The breakfast was delicious.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

⭐️⭐️⭐️⭐️⭐️

Posted Dec 15, 2017
The rooms have recently been renovated & are beautiful, comfortable & well-appointed with modern conveniences. The breakfast buffet is stunning & the staff are extremely available & accommodating. The lounge is lovely with live entertainment & the food is delicious.
4 out of 5
by Celina

Posted Nov 15, 2017 on Hotels
Location is convenient.
5 out of 5
by Wai Kei Gary

This traveler left a rating score only Posted Nov 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Great Stay

Posted Nov 4, 2017
Great Stay, Good Restaurants with lot of choices ! I would stay there again.
5 out of 5
by Stella

Great stay

Posted Oct 23, 2017 on Hotels
Breakfast was awesome!
5 out of 5
by A verified traveler

Posted Sep 19, 2017 on Hotels
Staff & amenities are outstanding. The hotel is an oasis of perfection! We did not want to leave. As a Marriott member, they remembered my birthday. Those details are remarkable that makes loyal patrons.
5 out of 5
by pieter

Posted Sep 9, 2017 on Hotels
top-notch
5 out of 5
by A verified traveler

Comfort stay

Posted Sep 8, 2017 on Hotels
Confortable
5 out of 5
by tat k

This traveler left a rating score only Posted Sep 6, 2017 on Hotels