Ratings based on 269 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel, great location, but dissapointed

Posted Aug 20, 2017
I'm traveling to Bogota at least once a year for the last 5 years, due to the worsening of my condition ( arthritis) this time I requested an apartment with a bathroom for handicapped everything was fine except for the toilet, it was very low so I asked the bellboy if I could get another apartment with a higher toilet he said "no" all toilets are the same and he cannot do anything else to help. Bottom line I have to go and buy a toilet raiser on my own . Also, Expedia inform me that I would get a welcome bottle of wine, which I never received.
Comment from Hotel Management
Aug 22, 2017 by Juan Carlos Valencia, Hotel Management
Dear Emma We will like to thank you for for giving us your opinion and comments, it makes us better each time, and grow as a company, We are going to make the appropriate changes looking to offer the best service. We ask you for apologies for your bad experience, We will wait for you during your next trip to Bogota to show you our ESTELAR service, Best Regards, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana ESTELAR Apartamentos Bogotá
4 out of 5
Recommended
for Families
by A verified traveler from Quito

Nice hotel next to a shopping mall

Posted Apr 29, 2017
Pros: Everything.
Cons: Nothing to be improved.
Location: Location seems safe. There is a shopping mall across the street.
This is a nice and huge hotel across a big shopping mall.
Comment from Hotel Management
May 2, 2017 by Juan Carlos Valencia, Hotel Management
Dear guest, I want to thank you for the time taken to write your comments about your last stay at the Hotel La Fontana. They encourage us to continue exceeding the expectations you have on the quality of services we offer. Best Regard Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana ESTELAR Apartamentos Bogotá
2 out of 5
by david

Posted Mar 5, 2017 on Hotels
the charged me the 19 % use tax despite the fact that tourist with the proper stamp on there passport are not required to pay that! in follow up the manager offered me a $2 meal for $40 that they took. keep ur meal. not returning to u!
Comment from Hotel Management
Mar 27, 2017 by Juan Carlos Valencia, Hotel Management
Dear David, Thank you for taking the time you took to write your comments and we also express you our sincerest apologies for the disturbances you may have had during your permanence, which of course we informed to the involved processes in order to take the necessary corrective actions. We are very sorry and we hope you give us the opportunity to offer you the best service in your next trip to our city. Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana
4 out of 5
Recommended
for Everyone
by A verified traveler from Venezuela

Nice located, close to the Unicentro Mall

Posted Feb 22, 2017
Pros: The location, the room, the service
Cons: apartments closer to the elevator
Location: Coffee and pastries in Pan Pa Ya, Unicentro Mall walking distance, 3 grocery stores: Olimpica, Carulla Express and Exito, Country Park near by
Very comfortable rooms, the only thing not too confortable is that you have to take the stairs to make it to the apartments and if you are carrying groceries is a litte exhausting. But rooms are big, well equiped, breakfast are satisfaying
Comment from Hotel Management
Feb 28, 2017 by Juan Carlos, Hotel Management
Dear guest Thank you very much for your coments, we hope you can feel like home, and make our hotel your house in Bogota each time you come.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tunja - Bogota

Very good night in the nigth of bogota

Posted Jan 19, 2017
Pros: The room (actually a two bed rooms apartment)
Cons: Quicker check in
Location: Very good for the unicentro area in the north of bogota
Great stop over with my family while carrying out some work assignments in Bogota
Comment from Hotel Management
Jan 25, 2017 by sindyj.sanchez@hotelesestelar.com, Hotel Management
Dear Hanz, Thanks for taking the time to review your stay with us. I'm glad to see that everything met your expectations. Best Regards Juan carlos Valencia - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Pros: car service available and breakfast every morning
Location: fine
Great that there was a car service available at all times.
Comment from Hotel Management
Jan 25, 2017 by sindyj.sanchez@hotelesestelar.com, Hotel Management
Dear guest, Thanks for taking the time to review your stay with us. I'm glad to see that everything met your expectations. Best Regards Juan carlos Valencia - General Manager
5 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
Great and beautiful setting.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Guest, Thanks for taking the time to review your stay with us. I'm glad to see that everything met your expectations. Best Regards Juan carlos Valencia - General Manager
1 out of 5
by A verified traveler from Miami

I want my money back.

Posted Sep 5, 2016 on Hotels
They make me pay double and I'm still waiting to get my money back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice hotel, great lication

Posted Aug 18, 2016
This hotel is in a perfect location, across the street from Unicentro Mall, and a 24 hours supermarket. The only complain that I have is the bed, it's a hard mattress, even though Is a memory foam, I wish this could be a more comfortable one to make this the perfect hotel.
Comment from Hotel Management
Aug 31, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Emma We will like to thank you for giving us your opinion and comments, it makes us better each time. We will wait for you during your next trip to Bogota Best Regards, Juan Carlos Valencia General Manager Estelar Apartamentos
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the city.

Posted May 2, 2016
Good location. Near shopping and trasportation. Good security. Nice clean quiet environment.
Comment from Hotel Management
May 13, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us, and we are glad to hear that you enjoyed your stay and the hotel's location. We hope to welcome you back again soon. Sincerely, Juan Carlos Valencia General Manager