Ratings based on 354 Verified Reviews

4.0 out of 5
73% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from panama

4 night stay at medellin

Posted Nov 18, 2017
Pros: close to everything
Cons: breakfast options and beds
Location: close to metro station and el estadio soccer field
hotel is new, good facility but it offers a horrible breakfast and hard beds.
Comment from Hotel Management
Nov 20, 2017 by Diana Cortés, Hotel Management
Dear guest. We appreciate your feedback. With 30 years of experience in service, we will work to improve your suggestions.
4 out of 5
for Everyone
by A verified traveler from San Jose, CA

Reasonably- priced, clean hotel close to shops.

Posted Nov 15, 2017
The hotel is not fancy or full of amenities, but is clean, quiet and the staff friendly. Reasonably priced. Would consider staying again.
Comment from Hotel Management
Nov 17, 2017 by Diana Cortés, Hotel Management
Dear guest. We appreciate your comments and we expect your soon return soon.
1 out of 5
by A verified traveler

Over charged

Posted Nov 1, 2017
I booked the room for my wife and me and what a surprise the hotel charged me for my wife as an adittional person in my room. Really disappointed.
Comment from Hotel Management
Nov 7, 2017 by Diana Cortés, Hotel Management
Dear guest. We regret the inconveniences that may have been caused during your stay, we will take into account your feedback to improve our processes.
5 out of 5
by Luis

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017
Apreciado Sr. Luis. Agradecemos su calificación y esperamos tener el gusto de tener de regreso muy pronto en el hotel.
3 out of 5
by Bernard

Posted Jul 14, 2017 on Hotels
Great and safe area in Santa Barbara, close to Unicentro. Hotel needs a remodel...including more soundproofing, hotel staff unable to quiet loud talking in next room after repeated requests
Comment from Hotel Management
Jul 17, 2017
Dear guest. Thank you for informing us about your stay. We will take appropriate action to improve the topics mentioned in your comment.
4 out of 5
for Everyone
by A verified traveler from Ecuador

Nice hotel, good location in the north Bogota.

Posted Jun 9, 2017
Nice hotel, good location in the north Bogota. You can find good restaurants nice beer bars and a nice shopping center.
Comment from Hotel Management
Jun 12, 2017 by Diana Cortés, Hotel Management
Dear Mr. Grijalv. It is a pleasure that the stay at the hotel has been to your liking, we will take into account your observations to improve our processes. We hope to have the pleasure of serving you again.
5 out of 5
by Randall

Good place to stay

Posted May 2, 2017 on Hotels
We enjoyed our stay. It was about the 6th time we've stayed there. The only thing I would knock is the beds were pretty hard. Great restaurant.
Comment from Hotel Management
May 4, 2017
Dear guest Randall. We sincerely appreciate your feedback and look forward to continuing to be your preferred hotel in the city of Bogota.
5 out of 5
by Rolando A

Great time

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017
Dear Mr. Roland. We appreciate your generous rating and your kind comments. We hope that you will soon stay with us again.
2 out of 5
by A verified traveler from california

Unfriendly reception staff image of the hotel

Posted Mar 30, 2017
Ricardo the front reception employee always gives you a negative attitude when you asked him for help or question he answer if you're dumn and the sad thing is the isn't first time he treats people like that but also to the rest of the employees. Eleina the other front desk employee I requested her that i needed to speak with the manager 3 times and she avoided me to speak with the hotel manager. Always giving the excuse that she was on a meeting all day or that she wasn't there and looking at me with a smurf face like she laugh at my face. Also I requested eleina that I needed for her to send the bell boy to my room help me carry the lauggage and never was send after 5 minutes when I when down to the reception to be checked out I looked at eleina face and I asked her why you never send the bell boy her response was " OHHH" I'll send him now and she didn't care to apologize. My room was on the second floor it's like it wasn't in the 10 floor to take that long to send help. When I told her who I was the person who was going to rate the hotel she still gave that smurf laughing face. Like I was stupid. On the first day of my arrival there were only two front desk people helping a group of ten people the only person who notice I had arrived was the bell boy staff but never I apologize to say I'm sorry for the delay the only one who apologized was the bell boy I waited to be registered for 40mintues after a long flight. After I got help they even care of me waiting for that delay.
Comment from Hotel Management
Aug 7, 2017 by Diana Cortés, Hotel Management
Appreciated guest. We sincerely appreciate the time taken to let us know what happened. Of course you can be sure that the appropriate measures will be taken so that this type of situation is not repeated, affecting the perception of our customers. Allow me to express my sincere apologies and of course the commitment to improvement so that an upcoming opportunity can show the actions taken.
5 out of 5
by Jeyson

Great for a night

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Mr. Jeyson. We sincerely appreciate your rating and your comments. We hope to return soon to stay with us.