Ratings based on 342 Verified Reviews

4.0 out of 5
74% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by Bernard

Posted Jul 14, 2017 on Hotels
Great and safe area in Santa Barbara, close to Unicentro. Hotel needs a remodel...including more soundproofing, hotel staff unable to quiet loud talking in next room after repeated requests
Comment from Hotel Management
Jul 17, 2017
Dear guest. Thank you for informing us about your stay. We will take appropriate action to improve the topics mentioned in your comment.
4 out of 5
for Everyone
by A verified traveler from Ecuador

Nice hotel, good location in the north Bogota.

Posted Jun 9, 2017
Nice hotel, good location in the north Bogota. You can find good restaurants nice beer bars and a nice shopping center.
Comment from Hotel Management
Jun 12, 2017 by Diana Cortés, Hotel Management
Dear Mr. Grijalv. It is a pleasure that the stay at the hotel has been to your liking, we will take into account your observations to improve our processes. We hope to have the pleasure of serving you again.
5 out of 5
by Randall

Good place to stay

Posted May 2, 2017 on Hotels
We enjoyed our stay. It was about the 6th time we've stayed there. The only thing I would knock is the beds were pretty hard. Great restaurant.
Comment from Hotel Management
May 4, 2017
Dear guest Randall. We sincerely appreciate your feedback and look forward to continuing to be your preferred hotel in the city of Bogota.
5 out of 5
by Rolando A

Great time

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017
Dear Mr. Roland. We appreciate your generous rating and your kind comments. We hope that you will soon stay with us again.
2 out of 5
by A verified traveler from california

Unfriendly reception staff image of the hotel

Posted Mar 30, 2017
Ricardo the front reception employee always gives you a negative attitude when you asked him for help or question he answer if you're dumn and the sad thing is the isn't first time he treats people like that but also to the rest of the employees. Eleina the other front desk employee I requested her that i needed to speak with the manager 3 times and she avoided me to speak with the hotel manager. Always giving the excuse that she was on a meeting all day or that she wasn't there and looking at me with a smurf face like she laugh at my face. Also I requested eleina that I needed for her to send the bell boy to my room help me carry the lauggage and never was send after 5 minutes when I when down to the reception to be checked out I looked at eleina face and I asked her why you never send the bell boy her response was " OHHH" I'll send him now and she didn't care to apologize. My room was on the second floor it's like it wasn't in the 10 floor to take that long to send help. When I told her who I was the person who was going to rate the hotel she still gave that smurf laughing face. Like I was stupid. On the first day of my arrival there were only two front desk people helping a group of ten people the only person who notice I had arrived was the bell boy staff but never I apologize to say I'm sorry for the delay the only one who apologized was the bell boy I waited to be registered for 40mintues after a long flight. After I got help they even care of me waiting for that delay.
Comment from Hotel Management
Aug 7, 2017 by Diana Cortés, Hotel Management
Appreciated guest. We sincerely appreciate the time taken to let us know what happened. Of course you can be sure that the appropriate measures will be taken so that this type of situation is not repeated, affecting the perception of our customers. Allow me to express my sincere apologies and of course the commitment to improvement so that an upcoming opportunity can show the actions taken.
5 out of 5
by Jeyson

Great for a night

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Mr. Jeyson. We sincerely appreciate your rating and your comments. We hope to return soon to stay with us.
4 out of 5
for Business Travelers
by A verified traveler from colombia

Nice staff

Posted Nov 29, 2016
Pros: Clean and tide
Cons: The check in should be faster.
Location: All great
Was great and pleaseant, the hotel is well located and for a visit of business is pretty well
Comment from Hotel Management
Nov 30, 2016 by Líder de Calidad , Hotel Management
Mr. Santiago, We hope to have you once again with us again and thank you for your time taken to share with us your comments regarding your stay.
1 out of 5
by A verified traveler

Charged more money

Posted Nov 26, 2016 on Hotels
It was pretty bad. They opened the door to the room without notifying me several times, one went at 5am because they believed that there was no one in the room. They also charged me a lot more money on the ckeck-out saying that they were "more hotel charges" The worst thing is that hotels.com did not tell me before booking the hotel that they would charge me more money upon arriving there. It was a very bad surprise.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear guest, We deeply apologize if we may have caused discomfort during your stay, by no means was this or will be within our intentions, We are implementing immediate corrective measures so that this situation doesn´t occur once again.
2 out of 5
by A verified traveler from US

Inexpensive hotel in N. Bogota

Posted Oct 22, 2016
Pros: The hotel was moderately priced.
Our room was very noisy, both from vehicular traffic (we were on the 4th flour) and from neighboring rooms. Voices and TV's could be clearly heard through the walls. The Wi-Fi never worked during my two night stay. Even the computers in the Lobby would not function correctly.
Comment from Hotel Management
Nov 11, 2016 by Jefe de calidad , Hotel Management
Dear Mr Stephen, We deeply apologize if we may have caused discomfort during your stay, by no means was this or will be within our intentions. Sincerely,
4 out of 5
by A verified traveler

Posted Oct 16, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Apreciado huesped, Esperamos nos brinde el honor de servirle muy pronto nuevamente!