Ratings based on 545 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from guatemala

Nice hotel but noisy

Posted Sep 19, 2017
Very good hotel, great for the price. Huge rooms with kitchen. But noisy and. Little old.
Comment from Hotel Management
Sep 19, 2017 by Monica, Hotel Management
Dear Mario, Thank you for your comments. We are pleased you enjoyed our ample suites. I would like to clarify that we have decorated the hotel in an Art-Deco style.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alamosa

Safe location iun Bogota

Posted Sep 10, 2017
Pros: The staff
The hotel is located in a safe are. Unfortunately is far away from museums, and others tourist attractions. The Specialty of the Spanish Food is delicious, breakfast was included in our reservation and it is well balance. One side down in my opinion is that some travel items are for sale such as toothpaste. But the more annoying part for me was the fact that I book the most expensive room and I was expecting to have the terraza acces. Surprise It wasn't . Even do the room was comfortable I think the customer needs to get what it pays for. Some taxes are not included in our reservation and we have to paid them in Colombian Money at the time of check out.
Comment from Hotel Management
Sep 14, 2017 by Monica, Hotel Management
Dear guest, thank you for your comments. I am pleased you enjoyed our Spanish Food Festival. We feature monthly gastronomic festivals each featuring the cuisine of a different country. I regret there was a misunderstanding regarding your reservation of a suite with terrace. As far as taxes, in our description future travelers can find out how taxes will be applied.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent two bedroom apartment; it has everything

Posted Aug 28, 2017
we really enjoyed our stay, specially the breakfast
Comment from Hotel Management
Aug 29, 2017 by Monica, Hotel Management
Dear guest, thank you for your comments. I am pleased you has an excellent stay with us, and you enjoyed our spacious suites as well as our breakfast buffet. I am pleased you chose us as your hotel in Bogota and hope to welcome you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from costa rica

Nice atitude from personnel, but slow on orders

Posted Aug 21, 2017
Slow in breakfast and dinner. Personnal slow during checkin and worst on the checkout
Comment from Hotel Management
Aug 22, 2017 by Monica, Hotel Management
Dear Luis, Thank you for your comments that can help us always improve the service we provide
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice hotel in North of Bogota

Posted Aug 18, 2017
The hotel need an urgent furniture and paint update.
Comment from Hotel Management
Aug 23, 2017 by Monica, Hotel Management
Estimado César, gracias por sus comentarios que nos permiten siempre mejorar el servicio que brindamos.
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

Posted Jul 11, 2017
Staff was helpful and attentive. Not too much to do within walking distance. Busy main road in front easy to grab a cab. Rooms were nice and big but kitchen could use updating.breakfast was good and varied.
Comment from Hotel Management
Jul 11, 2017 by Monica, Hotel Management
Dear Guest, thank you for your comments. I am pleased to read you enjoyed the personalized service we provides as well as our bountiful breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler from venezuela

Nice hotel, just need to renewal the furnitures

Posted Jun 24, 2017
The rooms is ok, just need to renew the furnitures. Hard trafic near hotel
Comment from Hotel Management
Jun 26, 2017 by Monica, Hotel Management
Dear Angel, thank you for your comments. Just want to clarify that our decor is inspired in the Art-Deco style.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Great Hotel, in the nice part of town in Bogota

Posted May 31, 2017
I loved this hotel, the rooms are like an apartment or suite they have kitchens and a living room. The staff was amazing friendly and helpful. This included the breakfast crew as well. We also hired a driver this was my first time doing that and it was well worth the price and time.. Ricardo was an amazing driver. Tell him Wendy and Rollo highly appreciated his assistance!
Comment from Hotel Management
May 31, 2017 by Monica, Hotel Management
Dear Rollo, Thank you for your comments. It's always nice to hear from guests who have loved their stay with us. I am glad you enjoyed the spaciousness and comfort of our suites as well as the personalized service we provide. I appreciate you letting us know who excelled from our staff. I am pleased you chose us as your hotel and hope to welcome you back in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Safe and clean home base for tourists.

Posted May 29, 2017
Pros: We loved the service it provides, the staff were helpful and wanted to please; a feeling of being pampered and protected. The staff make this place.
Cons: Language barrier. It was advertised as multilingual. Only the concierge spoke it, we had to proxy through the front desk and line was often busy.
Location: There are a couple of commercial centers North and South of the hotel, about 20 minutes walking. The area is busy and safe at most times.
It's an old hotel. It's not a pseudo art deco, it's the real deal- it feels like it's been around for 50 years. The food is okay but pricey considering it is meant to be for tourists, it is much better to go out. I found the breakfast buffet to be an excellent deal since we could load up on calories for free and go out and peruse, but for evening dining the menu seemed naively executed; pizza had way too much cheese, burgers were not very hot and the bun was on the colder side. Having coffee or tea brought to the room was lovely. For the price it's an amazing deal.
Comment from Hotel Management
May 31, 2017 by Monica, Hotel Management
Dear Mike, Thank you for your comments. I am pleased you enjoyed your stay with, the service we provide our guests, and our bountiful breakfast buffet. I am glad you felt the hotel was really art-deco and just just decorated in the style. The hotel opened in 1996 and has had several improvements and upgrades since then, the most recent on last year. I am pleased you chose us as your hotel in Bogota and hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta, Canada

Pleasant hotel near several amenities.

Posted May 19, 2017
Pros: Friendliness and willingness to be of help.
Cons: Make sure the rooms, faucets, showers etc are working properly.
Location: The location is excellent. Close to transportation, and shopping.
I had a pleasant stay at Lancaster House. The problems my daughter and I had were solved immediately, pleasantly and efficient. The staff as chambermaids, restaurant and porters went out of the way to help us. The reception was particularly friendly. I appreciated the girl that works in the reception in the evening shift. Unfortunately I don't know her name. She was very conscientious, friendly and helpful. She also has a very good sense of humour. Every time I go to Bogota I stay at Lancaster House. It feels a home away from home.
Comment from Hotel Management
May 22, 2017 by Monica, Hotel Management
Dear Doris, thank you for your comments and for always making us your preferred hotel on your travels to Bogota. I appreciate you letting us know the areas where we need to improve, and those where we excel. I hope to welcome you back on you next trip.