Ratings based on 77 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Heriberto

Posted May 11, 2017 on Hotels
Everything was excellent: rooms, breakfast, dinner. The people were very friendly.
Comment from Hotel Management
May 22, 2017
Dear Mr. Heriberto, Thank you for sharing your comments with us, we are glad to know that you had an incredible experience with us. Hope to see you soon, Juanita Torres. Guest Relations Manager,.
5 out of 5
by John

NH Collection. Perfect hotel and location

Posted May 1, 2017 on Hotels
Great hotel in a great location. I will always go back anytime my wife and I are in Colombia
Comment from Hotel Management
May 3, 2017
Dear John Thank you so much for letting us know about your experience at the NH collection Royal Hacienda Hotel. We are in a very safe and quiet zone, surrounded by malls, restaurant, parks, coffe shops and places were you can enjoy and relax. Thank you for counting on us, we' ll be waiting for your next visit, Bests Regards, Guest Relations
4 out of 5
by Lorena

Excellent location

Posted Apr 30, 2017 on Hotels
Nice clean hotel, although we were a family of five and we stated in a queen bed with sofa bed; it was small but nice view. And having the mall next door was excellent and love the neighborhood as well.
Comment from Hotel Management
May 1, 2017
Dear Guest It was a pleasure to have you at our Hotel. As you mentioned we are very fortunate to be in a place like this, surrounded by so many nice restaurants, malls, parks, churches, however is a very quiet and peaceful place. We work very hard so our guests have the best experience we can give them. Thank you for counting on us. Kind Regards, Guest Relations
4 out of 5
by A verified traveler

Upscale hotel, friendly staff, nice rooms

Posted Apr 27, 2017 on Hotels
Experience was nice. Excellent and efficient staff. Nice area of Bogota. Literally connected to upscale mall.
Comment from Hotel Management
May 1, 2017
Dear Guest, It is always a pleasure to have you at our Hotel. Thank you for your kind words and taking the time to write them. The Hotel as you said, is located in a privileged location with many comodities and a very nice view from rooms. Also, we are very fortuned to work with our staff, it is really friendly. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. Thank you for counting on us! Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great view

Posted Apr 16, 2017
Pros: Hotel was attached to a mall with restaurants and shops, which provided somewhere to walk around when raining.
Location: In addition to the attached mall, there is an outdoor park across the street.
Hotel was in a good section of town and was fairly quiet. Staff was very helpful and attentive.
Comment from Hotel Management
Apr 17, 2017 by Guest Relations , Hotel Management
Dear Guest, Thank you so much for leaving this comment about your stay with us at NH Collection Royal Hacienda. It is great knowing you enjoy our location, surroundings, but most of all it is great knowing you enjoy our service. Hopefully you can be back soon to Bogotá. It would be a pleasure having you back as our guest and making you feel as in home or even better. Sincerely, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from j.

Excellent location in Hacienda Santa Barbara.

Posted Apr 12, 2017
The hotel staff was amazing. Everyone! Excellence in customer service. Great modern accomodations. Perfect location with direct access to mall. Only hotel I plan to stay when visiting Bogota. Transportation is available. Very courteous and professional people. Breakfast buffet very good.
Comment from Hotel Management
Apr 17, 2017 by Guest Relations , Hotel Management
Thank you so much for your comments. We are extremely happy for all these words. It is a pleaser knowing you enjoyed every single part of your stay with us. This kind of comments encourages us to keep on working very hard to make our guests feel unique and enjoy an extraordinary stay. It would be a pleasure having you back very soon at NH Collection Royal Hacienda. Sincerely, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Nice area of the city.

Posted Mar 16, 2017
Shopping and dining close by. Friendly and helpful staff.
Comment from Hotel Management
Apr 5, 2017 by GUEST RELATIONS MANAGERS, Hotel Management
Dear Guest. Thank you for rate us and let us know your opinion about your experience with us. This makes us improve and motivates us to reach our goal of being the best. We are very fortunate to be in this location, surrounded by parks, churches, shopping malls, nice restaurants, at a very short distance. We also are so lucky to work with our staff which is really friendly and try to make our guest feel at home. We hope to see you soon and have a wonderful new stay with us. Kind Regards,
5 out of 5
by Gustavo

Great location and staff

Posted Mar 4, 2017 on Hotels
great place to stay. Staff was amazing and very helpful!
Comment from Hotel Management
Apr 5, 2017
Dear Guest, It is very gratifying for us to receive your kind comments. Thank you for taking the time to review our property. We have a lucky location next to Shopping Mall Hacienda Santa Barbara and we are also very close to some of the best restaurants and bars of Usaquen. Our staff is amazing, more than teammates, we work as a family. This is why it is easy to make our guests comfortable and happy during their stays. We hope to see you soon, Regards, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great and safe location

Posted Sep 26, 2016
Pros: Location and big comfortable rooms.
Cons: Part of the hotel is located on top of one of the entrances of Hacienda Santa Barbara mall parking lot, which makes the room noisy.
Location: The hotel is on the mall which is nice and it has many restaurant options there. Also, is about two blocks from Usaquen which has a great night life.
The hotel is nice, rooms are big and comfortable. To me the areas for improvement are as follows: Part of the hotel is located on top of one of the entrances of Hacienda Santa Barbara mall parking lot, which makes the room noisy, car alarms going on at all times, trucks reverse signal bipping frequently and when mall security closed and opened the parking lot gate at 10pm and 6:30am respectively, the noise and vibration from the gate can be hear and felt in your room. Sound proof windows would be nice. The housekeeping insisted in "recycling" my used towels even after I through them on the floor, the towel appeared extended on top of the shower curtain instead of putting new fresh and folded towels. I had to personally asked for fresh towels to get them. The rooms are carpeted and I never saw the housekeeper with a vacuum.
4 out of 5
by A verified traveler

Great deal, excellent neighborhood

Posted Sep 13, 2016 on Hotels
This is a very nice hotel Ina great bogatense neighborhood. Away from the hustle and bustle of Zona T, but next to Usaquen's excellent restaurants and charming Sunday flea market.