Ratings based on 335 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 30, 2017
The hotel is located in a safe area, close to a mall (unicentro) and tons of restaurants. Great facilities and friendly staff.
Comment from Hotel Management
Oct 3, 2017 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, it is really great to know that you had an excellent experience during your stay with us, we are glad to know that our surroundings and service were up to your expectations. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!!

Posted Sep 29, 2017
I loved the hotel, great location, many facilities around like bars and restaurants and a shopping mall
Comment from Hotel Management
Oct 3, 2017 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, we are really glad to know that you loved our hotel and that our facilities and surroundings made of your stay a wonderful experience. We hope we can count on your visit very soon again. Best Regards, Alejandra Melo Quality Assurance Manager
2 out of 5
by A verified traveler

Noisy room and uncomfortable beds

Posted Sep 19, 2017
Cons: Rooms
I liked the hotel, nice location, excelent staff, very good restaurand, but unfortunately, the rooms are too noisy, I could hear a baby in the adjacent room crying at night, and door closing from nearby rooms. The beds are not comfortable at all, very firm mattress, couldn't sleep. For this price tag, was expecting more about the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from COSTA RICA

Posted Sep 18, 2017
VERY GOOD LOCATION CLOSE TO UNICENTRO, VERY SAFETY AREA IN BOGOTA EXCELENT ATTENTION OF THE STAFF.
Comment from Hotel Management
Sep 26, 2017 by Alejandra Melo, Hotel Management
Dear Marco Thank you very much for your comments, we are really glad to know that your experience in out hotel was even more than what you expected, we hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good location

Posted Sep 12, 2017
Good location and safe to walk. If you like to keep fit, you can walk and run on Avenida 15 on Sunday. One side of it is closed on Sundays. Fridays and other restaurants are in front of the hotel, and centro comercial Unicentro (mall) is just across the street.
Comment from Hotel Management
Sep 13, 2017 by Alejandra Melo, Hotel Management
Dear David Thank you very much for your comments, we are really glad to know that you had an excellent experience during your stay with us, also that you could enjoy of our surroundings, we hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
2 out of 5
by A verified traveler from Wesley Chapel

Hotel with lots of noise and hidden charges

Posted Sep 9, 2017
Pros: Location
Location: Excellent Location
Hotel with a lot of noise, also charge for local calls seems like a robbery and you do not recognize the benefits of expedia.
Comment from Hotel Management
Sep 11, 2017 by Alejandra Melo, Hotel Management
Dear Luis For us is really important that everything is totally clear for our guest, due this is an important part of the service and that is why we detailed every charge on our final invoice, so our guest can see what has been charged. We can understand how uncomfortable this situation must be for you and we apologise for the situation, however, we would be pleased to check your charges again if you prefer, just to explain to you every charge so this way you do not feel this way. Once again I apologise for the inconveniences and we hope we can count on your visit very soon again and be able to provide you a memorable experience. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
It was great! I liked everything and the breakfasts were amazing.
Comment from Hotel Management
Sep 4, 2017 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, we are really glad to know that your experience in our hotel was completely satisfactory and for us it would be a pleasure to have you as our guest again. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

Nice hotel and in very good location

Posted Aug 20, 2017
Cons: Please get English channels. They need CNN in English and other English channels for tourists that do not speak Spanish.
Location: Near the UNICENTRO shopping mall and other good restaurants and the Millionaire's Casino
Staff nice and comfortable rooms. Good location near a big shopping mall and good restaurants
Comment from Hotel Management
Aug 25, 2017 by Alejandra Melo, Hotel Management
Dear Libia Thank you very much for your comments and very important suggestion, we are going to check the system in our rooms because I agree with you that it is very important to have english channels and that is why we have them, however, I am going to check with our Maintenance Manager in order to avoid future inconvenience for our guest. We hope we can count on your visit very soon again and be able to provide to you a really memorable experience. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice hotel

Posted Aug 19, 2017
Pros: Is close to the Unicentro mall. great.
Cons: There is a problem with the window because they let light to enter
Location: Great
is the second timne I stay in this hotel and sure I will return.
Comment from Hotel Management
Aug 25, 2017 by Alejandra Melo, Hotel Management
Dear Mr. Agueda Thank you very much for your comments, we are going to check the case that you are telling us about the window, due all of our rooms has a black out system that blocks the light that can enter the room living it completely dark, however we are going to check in order to prevent future inconveniences to our guest. We hope we can count on your visit very soon again and be able to provide to you an excellent experience. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Nice Hotel.

Posted Aug 18, 2017
Pros: Room, attention, location
Cons: Buffete breakfast
Location: There is a lot to do nearby, a lot of restaurants. A big commercial center.
Very nice instalation. Poor buffete breakfast. The rooms are very nice and big. The Bathroom is very nice. I don't thing is a family hotel.
Comment from Hotel Management
Sep 4, 2017 by Alejandra Melo, Hotel Management
Dear Val Thank you very much for your comments and appreciations, it is always important to us to receive both compliments and suggestions that help us to improve always to be able to go beyond our guest expectations, we hope we can count on your visit again very soon and provide to you a memorable experience. Best regards, Alejandra Melo Quality Assurance Manager