Ratings based on 324 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Noisy room and uncomfortable beds

Posted Sep 19, 2017
Cons: Rooms
I liked the hotel, nice location, excelent staff, very good restaurand, but unfortunately, the rooms are too noisy, I could hear a baby in the adjacent room crying at night, and door closing from nearby rooms. The beds are not comfortable at all, very firm mattress, couldn't sleep. For this price tag, was expecting more about the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from COSTA RICA

Posted Sep 18, 2017
VERY GOOD LOCATION CLOSE TO UNICENTRO, VERY SAFETY AREA IN BOGOTA EXCELENT ATTENTION OF THE STAFF.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good location

Posted Sep 12, 2017
Good location and safe to walk. If you like to keep fit, you can walk and run on Avenida 15 on Sunday. One side of it is closed on Sundays. Fridays and other restaurants are in front of the hotel, and centro comercial Unicentro (mall) is just across the street.
Comment from Hotel Management
Sep 13, 2017 by Alejandra Melo, Hotel Management
Dear David Thank you very much for your comments, we are really glad to know that you had an excellent experience during your stay with us, also that you could enjoy of our surroundings, we hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
2 out of 5
by A verified traveler from Wesley Chapel

Hotel with lots of noise and hidden charges

Posted Sep 9, 2017
Pros: Location
Location: Excellent Location
Hotel with a lot of noise, also charge for local calls seems like a robbery and you do not recognize the benefits of expedia.
Comment from Hotel Management
Sep 11, 2017 by Alejandra Melo, Hotel Management
Dear Luis For us is really important that everything is totally clear for our guest, due this is an important part of the service and that is why we detailed every charge on our final invoice, so our guest can see what has been charged. We can understand how uncomfortable this situation must be for you and we apologise for the situation, however, we would be pleased to check your charges again if you prefer, just to explain to you every charge so this way you do not feel this way. Once again I apologise for the inconveniences and we hope we can count on your visit very soon again and be able to provide you a memorable experience. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
It was great! I liked everything and the breakfasts were amazing.
Comment from Hotel Management
Sep 4, 2017 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, we are really glad to know that your experience in our hotel was completely satisfactory and for us it would be a pleasure to have you as our guest again. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

Nice hotel and in very good location

Posted Aug 20, 2017
Cons: Please get English channels. They need CNN in English and other English channels for tourists that do not speak Spanish.
Location: Near the UNICENTRO shopping mall and other good restaurants and the Millionaire's Casino
Staff nice and comfortable rooms. Good location near a big shopping mall and good restaurants
Comment from Hotel Management
Aug 25, 2017 by Alejandra Melo, Hotel Management
Dear Libia Thank you very much for your comments and very important suggestion, we are going to check the system in our rooms because I agree with you that it is very important to have english channels and that is why we have them, however, I am going to check with our Maintenance Manager in order to avoid future inconvenience for our guest. We hope we can count on your visit very soon again and be able to provide to you a really memorable experience. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice hotel

Posted Aug 19, 2017
Pros: Is close to the Unicentro mall. great.
Cons: There is a problem with the window because they let light to enter
Location: Great
is the second timne I stay in this hotel and sure I will return.
Comment from Hotel Management
Aug 25, 2017 by Alejandra Melo, Hotel Management
Dear Mr. Agueda Thank you very much for your comments, we are going to check the case that you are telling us about the window, due all of our rooms has a black out system that blocks the light that can enter the room living it completely dark, however we are going to check in order to prevent future inconveniences to our guest. We hope we can count on your visit very soon again and be able to provide to you an excellent experience. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Nice Hotel.

Posted Aug 18, 2017
Pros: Room, attention, location
Cons: Buffete breakfast
Location: There is a lot to do nearby, a lot of restaurants. A big commercial center.
Very nice instalation. Poor buffete breakfast. The rooms are very nice and big. The Bathroom is very nice. I don't thing is a family hotel.
Comment from Hotel Management
Sep 4, 2017 by Alejandra Melo, Hotel Management
Dear Val Thank you very much for your comments and appreciations, it is always important to us to receive both compliments and suggestions that help us to improve always to be able to go beyond our guest expectations, we hope we can count on your visit again very soon and provide to you a memorable experience. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a very convenient location

Posted Jul 25, 2017
Pros: Breakfast was excellent. Staff were very nice. Bed was comfortable. Window shade was tightly fit, keeping the room nicely dark. Very nice shower.
Cons: Noise from neighboring room could be heard through connecting door (this could be sealed better to prevent problems).
Location: see above
Very nice hotel overall. Staff were very courteous. The location is very convenient, close to Unicentro and a big grocery store (Exito Supermarket).
Comment from Hotel Management
Jul 27, 2017 by Alejandra Melo, Hotel Management
Dear Traveler Thank you very much for your kind comments, we are really happy to know that our services and location were perfect for the porpuses of your trip and for us is always a pleasure to make our guest feel at home, also, we would like to thank you for your important suggestion, we always take them as an excellent way to improve our job. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great location,

Posted Jul 3, 2017
Pros: quietness and cleanliness
Cons: better restaurant in Hotel , restaurant isn't bad , but this hotel deserves a high end restaurant
Location: shopping ,eating , drinking , sports bars
this Hotel location is great , Unicentro Mall across street , lots of restaurants and bars near and quiet with less traffic than other areas
Comment from Hotel Management
Jul 5, 2017 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments and for your valuable recommendation, we are really glad to know that our surroundings worked perfectly for the purpose of your trip and that our service made of your stay an excellent experience. Best regards, Alejandra Melo Quality Assurance Manager