Worst ever. Rip off highway robbery too
Posted Jan 31, 2014 on Orbitz
After booking on line after my flight was cancelled in Atlanta ice storm I was force to spend night. After waiting in taxi line for over one hour as they grouped folks together , I arrived
after midnight with no luggage or warm clothes, and was told they didn't have my paid registration ($50) and no rooms. Then I was told they had one unpaid registration for someone who was suppose to check in at 4pm earlier in the day but couldn't me that room. As I explained the ice storm and just maybe they were not coming, I then received a lecture on why I should of call the hotel not book on line. As I explained to him what was I to do in the middle of the night, no luggage, no coat and no cabs operating during this ice storm, I was now told he had one suite available for $ 120 per night. I asked for the same price I already paid but no. Full price only. So I told him yes and then he said he wanted me to see it first. Asking why since it was the only room and what did it matter and since it was now 1am and I needed to be back at airport by 6am, he told me the room was in rough shape and tv didn't work. I said I only needed a clean room, hot shower and heat. I told him I had $100 in cash and he took it. Then he took another 20 minutes entering my drivers license into computer and printing out receipt - first no toner and than no paper in printer. Finally I asked if he had a toothbrush and tooth paste and after another 5 minute handed me a toothbrush and told me the tooth paste was in vending machine (another $2). Finally up to the "suite" after the 30 minute check in process, I opened into the most disgusting room ever. Now for $50 per night I never expected much, with most rooms sold out in town due to storm,but this was worst room ever.