Classic Room, 1 King Bed, Smoking, Jetted Tub | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels
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Reviews of Country Hearth Inn & Suites Union City

2.5 out of 5
Country Hearth Inn & Suites Union City
2009 West Reelfoot Avenue, Union City, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 472 reviews" "
Rating 8 - Good. 162 out of 472 reviews" "
Rating 6 - Okay. 40 out of 472 reviews" "
Rating 4 - Poor. 12 out of 472 reviews" "
Rating 2 - Terrible. 9 out of 472 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with family
Nothing fancy but very clean and well cared for.
Stayed 1 night in Apr 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very vintage with outside access to your room but was somewhat updated and clean.Budget accommodation for an overnight stay with pleasant staff.
Stayed 1 night in Mar 2024
Response from Management. on Apr 4, 2024
Thank you for leaving us your kind review. We are glad to hear that your stay with us was satisfactory and appreciate your business. We hope that you stay with us again the next time you are in town. On behalf of all our staff thank you and have a nice day.

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The staff were friendly. Would definitely recommend. If you're wanting or expecting big chain type this isn't for you. But if you want a nice, clean hotel this is it.
Stayed 3 nights in Feb 2024
Response from Brie. on Feb 7, 2024
Thank you for leaving us your kind words and rating. We appreciate your business and are glad to hear that your stay here at the CountryHearthInn was enjoyable. We hope that you can stay with us again the next time you are in town. On behalf of all our staff, we would like to thank you. Have a wonderful day.

10/10 Excellent

Jadon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brie. on Feb 7, 2024
Thank you for leaving us your excellent rating, We are glad to hear that you enjoyed your stay with us. We hope that you will stay with us again the next time you are in town. On behalf of all our staff thank you and have a nice day.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brie. on Feb 7, 2024
Thank you for leaving us your kind rating, We hope that you will stay with us again the next time you are in town. On behalf of all our staff thank you and have a nice day.

10/10 Excellent

Clint

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from management on Dec 22, 2023
Thank you for taking the time to leave us your kind rating. We are glad that your stay with us was enjoyable. On behalf of all our staff thank you and have a nice day.

2/10 Terrible

Nancy

Traveled with family
Disliked: Property conditions & facilities
Not as described
We arrived and the clerk informed me the room had been cancelled. He gave me a different room that cost more money. Room wasn't has described, smelled like cigarette smoke. We asked for smoke free. It's was rated an 8.8 on hotel.com. It is more like a 5 or less. Very disappointed.
Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
I'm sorry for the inconvenience with your stay with us, We did receive an email telling us your reservation for 12/15/2023 for a Smoking king room was cancelled. The room we gave you on was not a smoking room, so we do apologize for it smelling like smoke. The rate that was given to you was discounted from our standard rate for a king, again we apologize for all the inconveniences. We do hope that you will give us another chance to make it up to you on your next stay here. On behalf of all our staff thank you and have a wonderful day.

10/10 Excellent

Derik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Management on Dec 22, 2023
Thank you for taking the time to leave us your great rating. We are so happy to hear that your stay with us was enjoyable. Thank you and have a nice day.

10/10 Excellent

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brie on Dec 22, 2023
Thank you for your kind rating. We are happy to hear that your stay with us was to your liking. Thank you and have a nice day.

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brie on Dec 10, 2023
Thank you for taking time out of your day to leave us a great rating. We are happy to hear that you liked your stay here at the CountryHearthInn. We hope that the next time you are in union city TN, you will stay with us again. On behalf of all our staff thank you and have a wonderful day.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brie on Dec 5, 2023
Thank you for leaving us your review, we appreciate your business and hope that you will stay with us again the next time your in town. On behalf of all the staff thank you and have a nice day.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the staff was pleasant and knowledgeable of her job and giving information that included free breakfast hours, check out time, and housekeeping information. The room was clean and didn't have any odor. It was a non smoking room.
Stayed 1 night in Nov 2023
Response from Brie on Nov 28, 2023
Thank you for taking time out of your day to leave us your valuable review. We are also very glad to hear that your stay with us was your satisfaction. We hope that the next time you are in union city TN that you will stay with us again at the CountryHearthInn. On behalf of all our staff we would like to thank you and have a nice day.

10/10 Excellent

Debra

Stayed 2 nights in Nov 2023
Response from Brie on Dec 5, 2023
Thank you for your kind review, We hope that you will stay with us again at the Countryhearthinn. On behalf of all the staff thank you and have a wonderful day.

10/10 Excellent

Susie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very comfortable. and at home during our one week stay/
Stayed 7 nights in Oct 2023
Response from Brie R. on Nov 7, 2023
Thank you for taking the time to leave us your kind review. We are very happy to hear that your stay with us was comfortable. we hope that you will stay with us again the next time you are in town, on behalf of all our staff Thank you and have a nice day.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in, easy out...
Stayed 1 night in Oct 2023
Response from Kara on Oct 29, 2023
Thank you for taking a moment to leave us a kind review, we sincerely appreciate your feedback. We are happy to hear you were pleased with your stay & do hope you will return again in the future.

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on Oct 28, 2023
Thank youManagement

8/10 Good

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jetted tub was very relaxing
Stayed 1 night in Oct 2023
Response from Brie R on Oct 26, 2023
Thank you for taking time out of your day to leave us your wonderful review. We are happy to hear that you enjoyed your stay in the jetted tub suite. We hope you stay with us the next time you are in town, Thank you on behalf of all our staff.

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brie R on Oct 23, 2023
Thank you for taking the time to leave us a great review. We are very glad that you enjoyed your stay with us, We hope that you stay with us the next time you are in town. Thank you on behalf of all our staff.

10/10 Excellent

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the jacuzzi.enjoyed our stay
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Thank you for your stay, we're glad that you enjoyed the stay. Please come back when you are in town.Management

4/10 Poor

Misty

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I was not fan of the place. But, loved the 2 stray cats.
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Thank you for the review. Please give us chance to make it right for you next time you are in town again.Management.

6/10 Okay

Zelda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Even though the owners of this motel have made obvious attempts at keeping up the property with minimal fundiing, the patchwork is just that. Normal amenities like a table to eat at or set a computer on and a sink with counter surface would be nice. I had to place my toiletries on the floor. The plumbing in the shower was strangely pieced together.
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Thank you for the review. The reason room did not have tables and chair is because it was handicapped room and guests with wheel chair need to be able to move around without any obstacles. But we will try to improve it on our side. Management

10/10 Excellent

Estella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling Texan
Still a very good place to stay, clean and the new owners are carrying on the great traditions of service. I have stayed here twice a year for over 20 years and have never been disappointed.👍👍👍
Stayed 1 night in Oct 2023
Response from Brie R. on Oct 22, 2023
Thank you for taking the time to leave us your wonderful review. We are very glad that you have enjoyed your stay with us at the CountryHearthInn. We hope you will consider staying with us the next time you are in town, on behalf of all our staff thank you.

10/10 Excellent

Sheila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to everything I needed.
Stayed 2 nights in Oct 2023
Response from Management. on Oct 16, 2023
Thank you for your kind review. We would like to express gratitude so come back again. Management and the team.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kara on Oct 14, 2023
Thank you for taking a moment to leave us a kind review, we sincerely appreciate your feedback. We hope you will return again in the future.

10/10 Excellent

teia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people and nice room
Stayed 1 night in Sep 2023
Response from Brie R. on Oct 3, 2023
Thank you for taking the time to leave us your kind comments and reviews about our staff and the hotel. We are very happy that you enjoyed your stay. Please do come back and visit us the next time you are in town. Thank you on behalf of all our staff.

6/10 Okay

patti

Traveled with group
Liked: Staff & service
Disliked: Amenities
Rooms were clean. Had shampoo but no conditioner. Breakfast wasn’t the finest and you aren’t allowed to take any food to your room which is crazy considering they only have 3 tables to sit at. You get what you pay for, it’s basically just for sleeping.
Stayed 2 nights in Sep 2023
Response from Management. on Oct 1, 2023
Thank you for liking our clean rooms. We always take care of guest and assure them during check-in if there is anything else that we could do to ease the stay. Our apologies that we only have three tables but our policy is to keep rooms clean for all our guests. If you are ever in town in future, please give us the opportunity to resolve the issue. Thank you.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice option in union city. A very clean good value
Stayed 1 night in Sep 2023
Response from Brie on Sep 26, 2023
Thank you for taking time to leave us a kind review. We sincerely appreciate your feedback. We all work very hard to keep the property maintained, rooms clean & guests happy. We hope you will return again in the future, on behalf of Management & Staff. Brie

10/10 Excellent

Dalton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was wonderful and only complaint about the stay is the mattress was very uncomfortable
Stayed 1 night in Sep 2023
Response from Raj N. on Sep 16, 2023
Thank you for your kind review,we are glad you enjoyed your stay,we do apologize you found the mattress uncomfortable ,we will look into it,please visit us the next you in town,on behalf of all our staff,

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Raj N. on Sep 17, 2023
Thank you for your kind review, we are very happy to know you enjoyed your stay with us,please visit us the next time you are in town,on behalf of all our staff,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and convenient to restaurants and shopping.
Stayed 1 night in Sep 2023
Response from Raj N. on Sep 14, 2023
Thank you for taking the time to leave us your kind review,we are very happy to know you enjoyed your stay,please do visit us the next time you are in town,on behalf of all our staff,

8/10 Good

Aniecea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, furniture was chewed up, and shower head was at a perfect height if I was 4’6”. Staff friendly. No desk or table in my room.
Stayed 1 night in Sep 2023
Response from Raj N. on Sep 7, 2023
Thank you for taking the time to leave us your kind review and rating, we will look into your suggestions and do the needful,we hope to see you the next time you are in town,on behalf of all our staff,

10/10 Excellent

Rb

Quiet and clean
Stayed 2 nights in Aug 2023
Response from Raj N. on Sep 5, 2023
Thank you for taking the time to leave us your wonderful review and rating,we are truly happy to know you enjoyed your stay, we look forward to seeing you the next time you are in town, on behalf of all our staff,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brie R on Sep 1, 2023
Thank you for taking the time to leave us a kind review, we sincerely appreciate your feedback. We all work very hard to keep the property maintained, rooms clean & guests happy. We hope you will return again in the future, on behalf of Management & Staff.

10/10 Excellent

CRAIG

Stayed 1 night in Aug 2023
Response from Raj N. on Sep 18, 2023
Thank you for your rating of 5 on 5,we are very glad to know you enjoyed your stay,please do visit us the next time you are in town,on behalf of all our staff,

10/10 Excellent

Della

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and friendly.
Stayed 3 nights in Aug 2023
Response from Raj N. on Aug 26, 2023
Thank you for taking the time to leave us your kind review,we are very happy to know you enjoyed your stay,please do visit us the next time you are in town,on behalf of all our staff,

8/10 Good

Robert T

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Raj N. on Aug 16, 2023
Thank you for your kind review and rating,we are very happy to know you had a comfortable stay,please do visit us the next time you are in town,on behalf of all our staff,

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Raj N. on Aug 14, 2023
Thank you for taking the time to leave us your kind review and rating,we are very happy to know you had a comfortable stay, please do visit us the next time you are in town, on behalf of all our staff,

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for the venu.
Stayed 1 night in Aug 2023
Response from Raj N. on Aug 6, 2023
Thank you for sharing your kind remarks and rating,we are very happy to know you enjoyed your stay,we do hope you will consider staying with us the next time you are in town,on behalf of all our staff,

6/10 Okay

Craig

Stayed 1 night in Jul 2023
Response from Raj N. on Aug 1, 2023
Thank you for taking the time to leave us your valuable feedback.We hope you will consider staying with us the next time you are in town ,on behalf of all our staff,

8/10 Good

Teresa

Stayed 1 night in Jul 2023
Response from Raj N. on Aug 18, 2023
Thank you for taking the time to leave us your rating,we are very happy to know you enjoyed your stay,please do visit us the next time you are in town, on behalf of all our staff,

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Raj N. on Jul 16, 2023
Thank you for taking the time to leave us your 5 on 5 rating,we are very happy to know you enjoyed your stay,we would love to have you as our guest the next time you are in town,on behalf of all our staff,

6/10 Okay

Lillian

Stayed 1 night in Jul 2023
Response from Raj N. on Jul 10, 2023
Thank you for taking the time to leave us your valuable feedback, we hope you will visit us the next time you are in town,on behalf of all our staff,

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the owners, so friendly and helpful! Room was very clean and everything was in working order! Breakfast included many selections; waffles, cereals, assorted breads, sausage, ham, cheese, hard boiled eggs and juices.
Stayed 1 night in Jul 2023
Response from Raj N. on Jul 8, 2023
Thank you for taking the time to leave us you kind review and rating, we are very happy to know you enjoyed your stay ,we hope you will consider staying with us anytime in the future,on behalf of our staff,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond my expectations
This hotel is amazing! We had a late check-in and the owner was on site to get us checked i. Was so friendly and kind. The room is beyond my expectations! Its super clean smells nice... There is potpourri in the bathroom and I love the circle pillow on the bed 10 out of 10 totally recommend this homie hotel!!
Stayed 1 night in Jun 2023
Response from Raj N. on Jul 1, 2023
Thank you for your wonderful review and rating,we are truly glad to know you enjoyed your stay and found the room to be comfortable.We hope you will consider staying with us the next time you are in town,on behalf of all our staff,

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Brie on Jun 30, 2023
Thank you for taking the time to leave us your valuable rating of 10 on 10,We greatly appreciate it. We are very happy to know you enjoyed your stay with us. Please do consider staying with us the next time you are in town,on behalf of all our staff.

10/10 Excellent

Denis

Traveled with group
Stayed 1 night in Jun 2023
Response from Raj N. on Jul 1, 2023
Thank you for your wonderful rating of 10 on 10 ,we are very happy to know you enjoyed your stay,please do visit us the next time you are in town,on behalf of all our staff,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with the cleanliness of the room and even the outside of the building showed how much they take pride in their motel.
Stayed 1 night in Jun 2023
Response from Raj N. on Jun 22, 2023
Thank you for taking the time to leave us your wonderful review and rating,we are very glad to know you enjoyed your stay with us,please do visit us the next time you are in town,on behalf of all our staff,

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay when in union city!! Thank you!!
Stayed 1 night in Jun 2023
Response from Raj N. on Jun 13, 2023
Thank you for taking the time to leave us your feedback, we are very happy to know you enjoy being our guest when in Union City ,please do visit us the next time you are in town,on behalf of all our staff,

10/10 Excellent

Bonnie

Stayed 2 nights in Jun 2023
Response from Raj N. on Jul 3, 2023
Thank you for your wonderful rating of 5 on 5.We are very happy to know you enjoyed your stay,please do visit us the next time you are in town,on behalf of all our staff,

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and very helpful. Friendly and nice. Location was easily accessible. Community was very friendly.
Stayed 1 night in Jun 2023
Response from Raj N. on Jun 5, 2023
We would like to thank you for your kind review and rating,we are very happy to know you enjoyed your stay,please do visit us the next time you are in town,on behalf of all our staff,