Management unpleasant and bedbugs
Posted Apr 16, 2016
My son and I stayed at this hotel while waiting for my new house to be finished so we were essentially homeless during this time. We had to change rooms repeatedly for "various reasons" none that made sense to me but the worst thing was BEDBUGS!! When I was moved into room 217, I was covered in bedbug bites. I saw the bugs and IMMEDIATELY went to the front desk. The desk agent was pleasant and changed my room but management gave me a hard time from that moment on regarding how I paid, extending my stay, compensating me for my inconvenience and appreciation for not making a scene. Then I was asked to (amongst others) to check out. I found out they checked someone in 217 the day after I changed rooms. MANAGEMENT NEVER SPOKE TO ME DIRECTLY WHEN THERE WERE ISSUES.
Comment from Hotel Management
Apr 28, 2016 by M. Martin, Hotel Management
First of all, we appreciate your business as well as that of each of our other guests. Our goal is to always make our guests comfortable in a clean room. As you know, the management and staff moved you immediately after you mentioned that you saw bedbugs. We had our pest control company come to the property and check the property and the room specifically that you were in for bedbugs. The pest control company reported that there was no sign of bedbugs. Even though there was no sign of bedbugs, management gave you compensation for your inconvenience. We are sincerely sorry that you had issues with our hotel and our service.