Ratings based on 430 Verified Reviews

3.0 out of 5
54% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Stay away from Mechanical Room

Posted Apr 2, 2017
Stayed 2 nights in room #425. Should have checked what was next to my room. So much noise came from the Mechanical Room which was directly against the wall on bed side. It was too annoying during the day. Imagine what it would be like 5am! And the bad thing was it was't a machine making that noise. It was clearly someone in the Mechanical Room banging on something. Good job, you guys.
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay. The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet visit. If you had alerted us about this situation while here, we would have been happy to resolve it to your satisfaction. We hope you will return as we would love to provide you with a good night's rest. Sincerely, General Manager
1 out of 5
by A verified traveler

Absolutely disgusting. Top to bottom.

Posted Mar 29, 2017
Not all Extended Stays are bad as I have stayed in some very nice ones but this one is really beat up. I have been in nicer roadside Motels
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
I am disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance to make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler from union city Ca

Employees very rude. I didn't get what I ask for!

Posted Mar 29, 2017
Never again staying in this hotel. Customer services was really bad. Hotel was very dirty
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
George, please accept my apology for the problems you encountered. I was disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. My managers and I are taking steps to ensure future guests do not encounter the same issues. I truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We would love to welcome you to provide you with a better experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Bad hotel no parking sue to location.

Posted Mar 28, 2017
Bad experience no parking due to hotel its located in a big shoping center , several restaurants and movie theater around hotel. No housekeeping available only once a week, floor was filthy and carpets were dirty, room smell horrible. Specially the smoking floor. No complimentary breakfast its more like a snack. Staff are friendly and nice but, and multitask answering phones, helping guests seems like they do the housekeeping aswell. So it made me wonder if they change the linen after guest check out. I definitely would not stay here again.
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
Thank you for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced. We have procedures in place so these types of situations do not occur. I have shared your concerns with my housekeeping team to prevent this from happening again. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Mar 24, 2017
Was told the room is not to be clean unless stay more than seven days. And can't not pay with cash if stay less than seven days! All of above were unheard of from all the years I have stayed at the hotel around the word!
Comment from Hotel Management
Mar 26, 2017 by General Manager, Hotel Management
Thank you for being our guest. We apologize that you were unhappy with our housekeeping services. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We regret the inconvenience caused and hope you give us another chance to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Mar 22, 2017
Dirty, old not worth the price. Can hear neighbors conversation. Will not sleep well at this facility.
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay with us. We sincerely apologize for the difficulties you encountered due to the noise caused by other guests of our hotel and also regret the cleanliness issue. I have discussed your comments with my team, and we will be making changes to better serve our guests. We appreciate your feedback and hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Mar 19, 2017
Since staying at this Extended Stay for the last 7 years. I've notice it is getting run down in the rooms. Had trouble with leaks in the bathroom and refrigerator. Most likely I will not return to this hotel unless it is renovated.
2 out of 5
by A verified traveler

Posted Mar 13, 2017
The hotel staff was totally fine, but the smell and cleanliness of the room was not adequate. Sorry. Would not stay again for that dollar amount.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and just big room

Posted Mar 11, 2017
Awesome very awesome I would stay again.I will tell all my family to to the all the extended stays
1 out of 5
by A verified traveler

Posted Feb 27, 2017
very bad experience...the bef really bad.,not clean