Ratings based on 367 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Comfortable, practical suite w/ fridge & microwave

Posted Feb 11, 2017
Pros: See above
Cons: The cleaning staff ignored that we hung up some towels to keep using to save resources per signs posted - still replaced them all every day.
Location: Close to the highway and right next door to a shopping area with lots of dining options within easy walking distance.
Exactly as advertised: suite was clean and practical, quiet, good space, a comfortable bed, and it was really nice to have a Keurig coffee maker, fridge, and microwave too. Breakfast was quite good too and even included several healthy options. Swimming pool was unheated but hot tub nice and warm. Plenty of parking. Everyone was very friendly and helpful.
Comment from Hotel Management
Mar 11, 2017 by HolidayInnStaff, Hotel Management
Dear Dale, Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Holiday Inn Express Union City
4 out of 5
by Vicki

Convenient and Clean

Posted Feb 5, 2017 on Hotels
One night stay to attend supercross. Great location next to shopping center, food, imax, and Ifly. Room was clean, staff was nice, and breakfast was great. Lots to choose from.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Dear Vicki, Thank you so much for taking your time to write a review about your experience here at our property. We are definitely glad to hear that you were satisfied with your stay and hope to see you again in the near future. Holiday Inn Express - Union City
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
This hotel was great. Super comfy and clean. Lots of restaurants within walking distance as well as a movies theater. If I'm ever in the area again I will definitely stay here.
Comment from Hotel Management
Mar 11, 2017 by HolidayInnStaff, Hotel Management
Dear Anonymous, Thank you for taking your time to write a review about your stay. We're glad you enjoyed our services and hope to see you again soon. Holiday Inn Express - Union City
5 out of 5
by A verified traveler

Posted Jan 3, 2017 on Hotels
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front desk Staff Holiday Inn Express Union City
5 out of 5
Recommended
for Everyone
by A verified traveler from Camarillo, CA

Wonderful staff & great location.

Posted Dec 27, 2016
This is our 3rd stay in 4 months. Staff is very friendly, rooms are immaculate, breakfast is excellent, and location excellent. Walk to movies, restaurants & shops. 10 minute drive to Bart, with plenty of free parking.
Comment from Hotel Management
Jan 8, 2017 by HotelStaff, Hotel Management
Dear Harv, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front desk Staff Holiday Inn Express Union City
4 out of 5
Recommended
for Everyone
by A verified traveler

Cool hotel close to the movies

Posted Dec 20, 2016
The staff was nice.. Room was clean..and the breakfast is great.!
Comment from Hotel Management
Jan 8, 2017 by HotelStaff, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front desk Staff Holiday Inn Express Union City
5 out of 5
by A verified traveler

Affordable, convenient and clean hotel

Posted Dec 19, 2016 on Hotels
I was really satisfied with my stay at Holiday Inn Express Union City. The front desk staff was very accommodating. I arrived at 1:30 pm and even though check-in time was at 3 pm, once it was notified that a room has become available, they let me check in. That was very important for me on that day as that meant I could drop off my luggage in the hotel room and headed off to an appointment at 2 pm. Complimentary Wi-Fi and breakfast were great. Staff is always friendly and courteous. If there is anything I would like to see an improvement in, I would say that the tea on offer was rather limited. For a non-coffee person like I am, I wish there would have been more variety.
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front desk Staff Holiday Inn Express Union City
4 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for taking time to leave us a feedback. We hope you'll stay with us again on your next trip. Holiday Inn Express-Union City
5 out of 5
by A verified traveler from Union City, Ca

My Stay

Posted Nov 26, 2016 on Hotels
Customer service was excellent upon check in, room was very clean and comfortable. The hot breakfast menu was excellent.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Holiday Inn Express-Union City
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice enough.

Posted Nov 9, 2016
Pros: The room was updated.
Cons: The air conditioner was loud and there were stains in the carpet on the second floor after you get off the elevator.
Location: There are lots of restaurants near by.
The outside appearance needs to be updated. however the room was nice. The air conditioning was really loud in the room I was staying in.
Comment from Hotel Management
Jan 8, 2017 by HotelStaff, Hotel Management
Dear Jasondra, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Front desk Staff Holiday Inn Express Union City