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Reviews of Quality Inn Union City US 51

2.5 out of 5
Quality Inn Union City US 51
2201 W Reelfoot Ave, Union City, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 363 reviews" "
Rating 8 - Good. 129 out of 363 reviews" "
Rating 6 - Okay. 31 out of 363 reviews" "
Rating 4 - Poor. 18 out of 363 reviews" "
Rating 2 - Terrible. 9 out of 363 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was uncomfortable staying in the room because it was dirty.
Stayed 1 night in Apr 2024

4/10 Poor

james

Stayed 4 nights in Mar 2024

10/10 Excellent

Kathryn

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly helpful staff. Room was very clean and bed comfortable
Stayed 4 nights in Mar 2024
Response from Sandy on Mar 18, 2024
Thank you. Glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

LaVonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sandy on Feb 12, 2024
Thank you so much for the review. So glad you enjoyed your stay with us.

4/10 Poor

Melanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here! The outside is dirty and they are working on the rooms. There is trash and stuff all over the walkway to the rooms from the construction. The rooms are old and the carpet is horrible
Stayed 1 night in Jan 2024
Response from Bobbie Spurlock on Jan 9, 2024
I am so sorry you had problems during your stay, we have been doing some updating, we are taking the carpet out of the rooms and replacing it with LVT Flooring. We just replaced the set of stairs on the front side of the hotel, I do apologize for any inconvenience the updating may have caused.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Sandy on Feb 12, 2024
Thank you for the review. Glad you enjoyed your stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The carpets had stains and looked gross. We loved the shampoos and conditioners, free continental breakfast.
Stayed 1 night in Dec 2023
Response from Bobbie Spurlock on Jan 9, 2024
I do apologize for any inconvenience you may have had during your stay with us. We are currently taking carpet out of the rooms and replacing it with LVT flooring, I believe this will look and be so much better. Again, I do apologize.

10/10 Excellent

Herman

Stayed 3 nights in Dec 2023
Response from Sandy on Feb 12, 2024
Thank you. Glad you enjoyed your stay.

8/10 Good

Roger

Stayed 1 night in Dec 2023
Response from Sandy on Dec 26, 2023
Thank you so much for the t rating. I am so glad you had a enjoyed your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean
Stayed 1 night in Dec 2023
Response from Bobbie Spurlock on Dec 14, 2023
Thank you so much for the great score, I am so glad you enjoyed your stay with us. I really appreciate the kind words.

10/10 Excellent

Ken

Stayed 2 nights in Nov 2023
Response from Sandy on Dec 26, 2023
Thank you so much for the great rating. I am so glad you had a great stay

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sandy on Dec 26, 2023
Thank you so much for the great rating. I am so glad you had a great stay.

6/10 Okay

Kelly

Stayed 5 nights in Nov 2023
Response from Sandy on Dec 26, 2023
I'm so sorry, you didn't enjoy your stay.

10/10 Excellent

Dawna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bobbie Spurlock on Oct 30, 2023
Thank you so much for the great rating. I am so glad you had a great stay.

6/10 Okay

Pablo

Stayed 7 nights in Oct 2023
Response from Bobbie Spurlock on Nov 26, 2023
Could you email me to let me know how we could have made your stay more enjoyable? Did you have any problems during your stay?

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Sandy on Oct 23, 2023
Thank you, glad you enjoyed your stay with us.

8/10 Good

Angelia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sandy on Oct 5, 2023
Thank you for staying with us. Glad you enjoyed your stay.

10/10 Excellent

Donna, Atlanta

Stayed 7 nights in Sep 2023
Response from Sandy on Oct 23, 2023
Thank you, glad you enjoyed you stay.

10/10 Excellent

Earnest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfy
Stayed 2 nights in Sep 2023
Response from Sandy on Oct 5, 2023
So glad you enjoyed your stay.

2/10 Terrible

Presley

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze & the only reason for one star. We walked right into our room(217) and walked right back out. There were fluids of some sort on the walls and the room reeked of mold. The shower was clearly stained and in rough condition and the carpet was absolutely disgusting. We ended up calling a different hotel and staying at it instead. This hotel is too expensive for its poor quality. It needs updated very seriously. Also, due to the broken stairs we were advised we would have to walk around the building to access the elevator. This led to walking through a dark alley type hall and I felt very unsafe.
Stayed 1 night in Sep 2023
Response from sandy on Sep 12, 2023
I'm so sorry we didn't meet your expectations, I will let our crew know.

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The breakfast was great.
Stayed 3 nights in Sep 2023
Response from Sandy on Oct 5, 2023
thank you I will let the staff know.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay all around will definitely be coming back
Stayed 2 nights in Aug 2023
Response from Sandy on Oct 5, 2023
Thank you, William. Glad you enjoyed your stay.

6/10 Okay

Barbara

Traveled with family
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Bobbie Spurlock on Sep 5, 2023
I am so sorry that you had problems during your stay, anytime you are here please feel free to call me so that I can try to correct any issues that you have, I always want guests to have a great stay.

10/10 Excellent

Perry

Stayed 3 nights in Aug 2023
Response from Sandy on Oct 5, 2023
Thank you for a great review!

4/10 Poor

Douglas

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Bobbie Spurlock on Sep 5, 2023
Anytime you stay with us and have any problems please feel free to contact me so that we can correct any issues you have, I always want guests to have a great stay.

8/10 Good

ben

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel rooms need to be upgraded.At least new sheets. Experience was good as well of tge hospitality, Mrs. linda was super sweet and so helpful to us made us felt right at home! The business just needs to invest in new sheets and pillows in my opinion. Other than that we had a nice stay!
Stayed 1 night in Aug 2023
Response from Sandy on Oct 5, 2023
Thank you for letting us know. I will let management know about the pillows and sheets.

8/10 Good

Eliga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sandy on Oct 5, 2023
Thank you for staying with us. Hope you'll come back again.

8/10 Good

Heidi

Stayed 1 night in Jul 2023

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service
Hotel and room were clean, room smelled fresh. Towels and sheets clean. What I didn’t realize when booking was that the rooms open directly to the outside. There is no central entrance. Not a great idea for a person traveling alone or women. We were placed a the farthest back area adjacent to a run down vacant lot. Everything worked out fine but I don’t think I would stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Thomas

Stayed 1 night in Jul 2023

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Miles from Discovery Park and a great overnight!
Stayed 3 nights. Hot breakfast was decent (meat, eggs, biscuits and gravy, make-your-own fresh waffles, and all the normal cereals and juices), and the coffee was good. Everyone was super friendly, and helpful whenever we needed something. Room was in good shape, and nice and clean, with an AC unit that was controllable to the temperature we wanted. Shower had good, hot water, and plenty of water pressure. Pool was outside, and rather small, but very clean, and we were glad it was there. We went swimming on Friday evening, expected the pool to be crowded, but we had it to ourselves! And the common areas (even outside) were clean enough to walk barefoot to the pool, though we didn't - we brought shower shoes with us. Other than one light bulb in one 2-bulb lamp being out, the only sign of poor maintenance was the desk chair - it had Naugahyde peeling off, but it was still somewhat comfortable (I guess desk chairs may be the last items on the upgrade list!). The bed was definitely "firm" which is good for me, but my wife likes a slightly softer bed, so she had a bit less comfortable sleep than I did. The grounds and facility seemed well-kept and in good shape. We did not use the weight room, but it was there. If we're ever in the area again, we would definitely stay there again. It's set up like a motel (parking right by your room door), but FEELS like a Hotel. I would rate it at 9 or 9.5 out of 10.
Stayed 3 nights in Jul 2023

2/10 Terrible

Becky

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
I have been charged 3 times for my room.
Stayed 1 night in Jun 2023
Response from Bobbie Spurlock on Jul 14, 2023
I do apologize, the chargeback has been sent through, you should have seen it on your credit card adjustments.

2/10 Terrible

tom

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been coming here for years. Never had any issues. Thank you for your good service.
Stayed 1 night in Jun 2023
Response from Bobbie Jones on Jun 23, 2023
Thank you so much, we love hearing that you enjoyed your stay.

4/10 Poor

Travis

Traveled with family
Disliked: Cleanliness
The pictures and curtains had mold on them. My child's feet were black after walking on carpet.
Stayed 1 night in Jun 2023
Response from Bobbie Jones on Jun 23, 2023
I am so sorry to hear this, anytime you stay with us and have any issues please call the front desk so we can correct the issues, we always want our guests to be satisfied with their stay.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kusum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service! Friendly Staff! Very clean room and comfortable mattress! We would definitely stay there next time!
Stayed 1 night in May 2023

8/10 Good

Melvin, Clinton

Stayed 1 night in May 2023

10/10 Excellent

Kerwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
We enjoyed our stay in at Quality Inn in Union City, Tn. The service was great and our room was clean. We visited Reelfoot lake while we were here. It was about 24 miles from our hotel room. Would recommend staying here.
Stayed 1 night in May 2023

2/10 Terrible

Miranda

Stayed 1 night in May 2023

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older motel, but comfortable.
The mattresses were very comfortable, not the usual extra firmness. The room was quiet. The hot breakfast was very good. Service at check in, breakfast, and check out were excellent.
Stayed 1 night in May 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and had a great breakfast
Stayed 1 night in Apr 2023

8/10 Good

Nicole

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I wish there was also an indoor pool, and I wish the facilities were slightly updated for the price, but it was a very nice and relaxing stay and everyone was very nice.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tracey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Peaceful.
Stayed 1 night in Mar 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated. Staff was very friendly.

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good! Hot breakfast was good! Hostess in the breakfast area was polite and friendly. The only recommendation is that some furniture inside the room needed to be replaced; they had worn out especially the armchair.
Stayed 2 nights in Feb 2023

2/10 Terrible

Jarvis

Stayed 1 night in Jan 2023
Response from GM on Feb 14, 2023
So sorry to hear this, could you explain what happened during your stay that displeased you?

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Amanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The staff was so pleasant and accommodating, rooms were nice, breakfast was great. Convenient and close to everything.
Response from Bobbie Spurlock on Jan 3, 2024
Thank you. Glad you had a good time.