Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk
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Reviews of Quality Inn & Suites Union City - Atlanta South

2.5 out of 5
Quality Inn & Suites Union City - Atlanta South
6800 Studio Way, Union City, GA

Reviews

6.6
Rating 10 - Excellent. 114 out of 395 reviews" "
Rating 8 - Good. 96 out of 395 reviews" "
Rating 6 - Okay. 58 out of 395 reviews" "
Rating 4 - Poor. 47 out of 395 reviews" "
Rating 2 - Terrible. 80 out of 395 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Venkat Ramgopal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Apr 13, 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Penny

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

4/10 Poor

Martin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were too many questionable events, elevator not working, phone service not working, fire alarm going off. The staff was very nice.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Kensie

Liked: Cleanliness, staff & service
Love that they had a pool and hot tib
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

James R

Liked: Staff & service
The rooms are pretty straight, the hallway lobby area need work, the mold smell is terrible on those areas. The parking lot is very small need for space to accommodate visitors.
Stayed 2 nights in Feb 2024
Response from HOTEL MANAGER on Mar 12, 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Charlotte

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Silvia

Liked: Staff & service, property conditions & facilities
I always stay at this nice hotel in Union City.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 10, 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
ear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,

4/10 Poor

Anne-Marie

Traveled with family and small children
Liked: Cleanliness
It felt very unsafe. People were heckling patrons in the parking lot. Ended up not going for dinner, just stayed in the room. Pool was closed, (not advertised), waffle iron broken, smoke alarm kept beeping, and loud shouting from the room next door….won’t be going back. On the plus side, it was clean.
Stayed 1 night in Jan 2024
Response from HOTEL MANAGER on Feb 3, 2024
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,

2/10 Terrible

Katie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HOTEL MANAGER on Jan 18, 2024
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

8/10 Good

Alice

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Melody N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTEL MANAGER on Jan 16, 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Edgardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from HOTEL MANAGER on Jan 16, 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Tariq

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Roddy

Business traveler
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 22, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

CLARENCE

Stayed 1 night in Dec 2023
Response from HOTEL MANAGER on Dec 18, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Precious

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
My stay at the hotel was wonderful
Stayed 8 nights in Dec 2023
Response from HOTEL MANAGER on Dec 18, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Jakhi

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
You get what you pay for. It could be cleaner, I found a ball of grey hairs behind my mattress. The hotel food consisted of oranges and waffle mix where you make your own waffle. There are many stores that are easy accessible around the area. The building needs a new renovation but like I said you get what you paid for
Stayed 4 nights in Dec 2023
Response from HOTEL MANAGER on Dec 13, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

10/10 Excellent

Aniecea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

4/10 Poor

Preston

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Just go somewhere else.
TV want working, person working front desk was of no help . The gentlemen was rude and refused to accommodate in any way. Loud guests with police cars outside all night. Nice place just run by rude people and located in a bad area. As much as it cost to stay here you could find somewhere with better service / better area.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,

4/10 Poor

Katherine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised by how bad this hotel was. It is supposed to be a nonsmoking facility but smelled of cigarettes and pot in the halls and elevators. The rooms were dirty and the service was horrible. I would not recommend this place at all.
Stayed 1 night in Nov 2023
Response from HOTEL MANAGER on Nov 25, 2023
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us other opportunities to show ourselves in a better way.Sincerely,

10/10 Excellent

jacorey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice peopl
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

8/10 Good

Cindy

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Breakfast there are waffles eggs sausage toast muffins coffee orange juice bagels egg McMuffin yogurt cereal & mini donuts. Jacuzzi & pool needs to be cleaned. Jacuzzi takes 30mins to get hot. Avg clean rooms. Overall not bad for a low budget hotel 😊 black housekeeping man was very rude but other staff were nice.This hotel is close to all the restaurants and 1 hr away from shoppes at Atlanta outlet. Nice experience overall .
Stayed 3 nights in Nov 2023
Response from HOTEL MANAGER on Nov 25, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

8/10 Good

Danielle Temiloluw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and the room was easy to find. My only problem was there were kids running and yelling around the hallway
Stayed 1 night in Nov 2023
Response from HOTEL MANAGER on Nov 17, 2023
Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

4/10 Poor

Lynn

Business traveler
Disliked: Property conditions & facilities
The elevator didn’t work, and the second lock on my door does not work
Stayed 1 night in Nov 2023
Response from HOTEL MANAGER on Nov 10, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

ERIC

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place had smahed dead cockroaches on wall. Took pictures as proof. Live cockroaches in pool area. Didnt take pictures. Them guys as fast. Was supposed to have shuttle to airport. They woke up a guy that isnt even on payroll to take us. Then they took the $10 tip i left the day for the driver(put it on card,had no cash). Told driver i put it on card. He said owners are slave masters. Said paid under table, said they lived there and havent been paid in weeks. They stuck there because no money. Their words were they were a 2023 slave. I cash app the driver the $10, i felt bad. Then after i arrived home. The shuttle driver called me. He asked owner about previous 10 i had given. The owner had driver call me and ask me about it. When i said i left it woth Raj. Raj got on phone and cussed me and told me he was taking my security deposit. Do not stay here. Nasty, the whole works there. They can be seen walking at all hours in pajamas. Very unprofessional.
Stayed 1 night in Nov 2023
Response from HOTEL MANAGER on Nov 10, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Robert

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The "hot breakfast" consistent of sausage swiming in grease and an empty tray of eggs. When alerting the front desk that the eggs were out, their response was, "there are no more" This was one hour before breakfast was supposed to be over. I booked this hotel speficially because it advertised a hot breakfast. The bathroom fixtures were all rusted
Stayed 2 nights in Nov 2023
Response from HOTEL MANAGER on Nov 7, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Desteny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and rooms
Response from GM on Nov 1, 2023
Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel ManagerDear Guest,

10/10 Excellent

kehinde

Stayed 3 nights in Oct 2023
Response from HOTEL MANAGER on Nov 17, 2023
Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Michelle

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk she be more nicer and have better rooms
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Smelled of pot, even in my room. Hotel shuttletooj an hour to pick me up and was late getting me to the airport the next morning. I had to sprint to the gate and only made it with moments to spare.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manage

6/10 Okay

Michelle

Disliked: Staff & service, property conditions & facilities
Our Wi-Fi in our room didn’t work we were unaware that we had to pay for an100 deposit and it didn’t say that on the Expedia app breakfast was horrible no cable the tv only had 4 channels didn’t give extra towels or rags
Stayed 4 nights in Oct 2023
Response from GM on Oct 17, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cheap but could be cleaner
We got a great rate on this room for our family of 3. The room was not the cleanest. Hair on the bathroom wall. The shower head was rusted and the coat rack was broken. Staff was friendly. Also the pool area was not well kept. The spa had dirt in the bottom and the walls had scum around the edges. Has potential to be a decent hotel but could use a good stubbing.
Stayed 2 nights in Oct 2023
Response from GM on Oct 17, 2023
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future.In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance.Please let me know when you plan to visit our hotel so that we can ensure your next experience is very special.Sincerely,Hotel Manager

10/10 Excellent

Suresh

The store across is roasting pig or chicken smells disgusting, air is contaminated
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Sofi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished I could have went to the swimming pool but I only could stay one night.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Tiffany

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The convenience of Krogers up the block from the hotel.. couple of restaurants to get food close by. Also A small shopping center a block away.
Stayed 2 nights in Sep 2023
Response from GM on Sep 19, 2023
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future.In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance.Please let me know when you plan to visit our hotel so that we can ensure your next experience is very special.Sincerely,Hotel Manager

6/10 Okay

lonnie

Liked: Staff & service, property conditions & facilities, room comfort
Smoky room.
Non-smoking room was smokey, no room filter available, WiFi was slow, no eggs for breakfast, Price was good, easy to get to and easy to check in, nice staff.
Stayed 1 night in Sep 2023
Response from GM on Sep 11, 2023
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future.In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance.Please let me know when you plan to visit our hotel so that we can ensure your next experience is very special.Sincerely,Hotel Manager

4/10 Poor

Abigail

Disliked: Cleanliness, staff & service
I was given different information about how to arrange for an airport shuttle each time I spoke with them about it. The bed was okay but the pillows were very uncomfortable. The coffee maker and hair dryer in my room didn't work. The vending machine took my money, although they did get the product from the vending machine for me when i spoke to them. The room wasn't dirty per se, but it was very run down looking with things like large stains on the carpet, poorly repaired damage in the bathroom wall and what looked like a couple of holes from cigarette burns on the bedspread.
Stayed 1 night in Sep 2023
Response from GM on Sep 8, 2023
Dear Guest,Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean place . Only had one issue bathroom troubles . But the hotel itself was wonderful
Stayed 8 nights in May 2023
Response from GM on Sep 8, 2023
Dear Guest,Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property on a whole was just not what I expected, room is very small, bathroom sink was clogged. Breakfast is continental. I checked out early and was told manager would call me about my refund, never happened. Plus they charge me extra for checking out a day early!
Stayed 2 nights in Sep 2023
Response from GM on Sep 5, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Terrelle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel at all cost!
Stayed 2 nights in Aug 2023
Response from GM on Aug 31, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 14, 2023
Dear Guest,Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Lav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walmart, Walgreens, Burger King, McDonalds, Dollar Tree all within walking distance.
Stayed 6 nights in Aug 2023
Response from GM on Aug 14, 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Tamiko

Disliked: Property conditions & facilities
Nice hotel , however stayed for two days and the room was not properly cleaned by staff
Stayed 2 nights in Aug 2023
Response from GM on Aug 11, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

KING

Stayed 3 nights in Jul 2023
Response from GM on Sep 5, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Stanislav, Staten Island

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
very bad costumer service
Stayed 1 night in Jul 2023

2/10 Terrible

Shamara

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Kelly

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No maid service during visit Ripped comforter, damaged table Out of date elevator certification Dining supposed to be open until 9am, out of options at 8am Horrible parking options
Stayed 3 nights in Jul 2023
Response from GM on Jul 11, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Jami

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I called as our delayed flight was boarding (after I booked the room) to ask about shuttle service from the airport. I told the front desk I had an hour and a half flight and my flight was due to get in at 1215AM (after baggage it would be well after 1230AM. He said “no problem, give us a call when you land and we will send the shuttle to get you. I called several times and talked to several people after we landed because NO ONE was picking up the phone at the front desk of the hotel. FINALLY a lady said she would call the emergency number for the hotel manager. The manager informed her that their shuttle service ended at 12:00 and that no one would come pick us up! They were going to leave a paid customer at the airport stranded!!!! I’m furious at their horrible customer service! We have been traveling all day and dealing with cancelled and delayed flights to have them not offer the service we paid for! I requested a cancellation so I could get a hotel room with a hotel that had a shuttle and Ramada came through where my booked hotel failed! HORRIBLE HORRIBLE customer service on Choice hotels part!!
Stayed 1 night in Jun 2023
Response from GM on Jun 29, 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager