Ratings based on 2,014 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Perfect placement and a really charming hotel.

Posted Feb 26, 2018
Pros: The size of the room was perfect for one person, and even though I didn't interact with the staff a great deal, they were always pleasant and polite.
Cons: I really didn't spend enough time in my room to feel that anything really needed to be changed.
Location: There are restaurants and cafes along the street right by the hotel, and you are within walking distance to most of downtown.
I had no expectations for this hotel when I booked it. I'll admit I was a little resentful at the price for really just needing a place to sleep and shower each morning/night, but by the end of my trip, I felt that it was worth the price. And to be honest, it really wasn't any more expensive compared to other hotels in the area. The room was very clean, the staff was polite and friendly, and you really can't beat the location. It's really close to downtown, and there's lots of cafes and restaurants nearby if you just feel like walking around the city. I really only use a hotel for the bed and shower, so I usually don't want the staff to clean each day, but the cleaning staff here left a note on my door stating that I could call down to the front desk to ask for clean linens or towels, even after the cleaning shifts were over for the day. I thought that was a very nice touch. I would definitely stay here again, and would recommend it to others who need a place in the city.
1 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Feb 24, 2018 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Good central location. Clean and well kept buildin

Posted Feb 17, 2018 on Wotif
Pros: Clean and well kept building
Location: A very central location, Walking distance to most places in the CBD
Our highest accolade can be given. We will stay there next time we are in San Francisco
2 out of 5
by A verified traveler

Never again

Posted Feb 11, 2018
No where in the description nor reviews that said this hotel didn't have a/c. Never going back again. Really small rooms too.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 10, 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 9, 2018 on Hotels
2 out of 5
by A verified traveler from California

Old, tiny rooms with hard beds, no water pressure

Posted Jan 29, 2018
Great location at Union Square but the rooms and the hotel generally are run down and uncomfortable. I would never stay there again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 26, 2018 on Hotels
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jan 23, 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 12, 2018 on Hotels