Ratings based on 318 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great downtown location

Posted Apr 11, 2018
Friendly staff, comfortable room, great service. Would definitely stay again when we come back to San Francisco.
Comment from Hotel Management
Apr 13, 2018 by Andrew, Hotel Management
Thank you Joe for your great feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2018
The location was great. The staff was very helpful. Great value.
Comment from Hotel Management
Mar 20, 2018 by Andrew , Hotel Management
Thank you for your great feedback. We will be happy to share with the team.
5 out of 5
by A verified traveler

Posted Feb 14, 2018
Hotel is lovely. Staff are nice. But we were almost pushed to buy time shares on the first day of our holiday. They offer freebies for attending some kind of sales presentation which are ok but it was hard core selling which were almost pushy.
Comment from Hotel Management
Apr 10, 2018 by Andrew, Hotel Management
Thanks for your great feedback. Wyndham is a timeshare so we will try to sell you. It’s our job kinda. But glad you had a great stay!!
3 out of 5
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Andrew, Hotel Management
Thank you for your score however you did not write any comments in which we can use to have the opportunity to better ourselves.
5 out of 5
by A verified traveler

Great location, average stay

Posted Jan 16, 2018 on Hotels
Fancy place but details for making it family friendly were not there. Kitchen was nice, closet space was good, but main bedroom had double bed (why not a queen at least?) with mediocre mattress. Little thought given to charging areas for electronics. Heater rattled all night. Bathroom was one room with no tub and tiny vanity - families need toilet/shower separate from sink/vanity. We were surprised by the timeshare pitch.
Comment from Hotel Management
Jan 20, 2018 by Andrew, Hotel Management
Thank you for your feedback about your stay. We will be happy to share your feedback with the resort and team. Wyndham is a timeshare company that allows its rooms to be rented out. The sales pitch is done to every guest arrival. The resort apologizes about this however all Wydhdam Properties will attempt to pitch you.
5 out of 5
Recommended
for Everyone
by A verified traveler from so ca

Great value, nice neighborhood, clean and spacious

Posted Jan 16, 2018
The room was spacious, updated, upgraded and clean. No housekeeping, but we didn’t need it for our two night stay. The hotel was conveniently located in a nice area of town. Staff was helpful and friendly. The family enjoyed the game room. We’d for sure stay again.
Comment from Hotel Management
Jan 19, 2018 by Andrew , Hotel Management
Thank you so much for being our guest and the feedback. We will be happy to share with the team your experiences.
5 out of 5
by A verified traveler

Posted Jan 11, 2018 on Hotels
Comment from Hotel Management
Jan 20, 2018 by andrew, Hotel Management
Thank you for your score and staying with us
4 out of 5
by Sandra

Nice hotel for families but beware its a timeshare

Posted Nov 25, 2017 on Hotels
Beautiful hotel. Nice location, close to Union Square convenient for walking. Local area is in transition so there are some rundown properties and some homeless individuals. Oh it's a timeshare-see below. I booked this place because as a mom with kids this would allow me to make some light meals (microwave) and store perishables (milk, yogurts, fruit, etc). Note the room does not a have a stop top or oven. When I reported that I thought the room came with a stove I was rudely reminded of how I DID NOT accurately read the room description quite rudely but then I was offered an electric skillet. As a mom of a toddler with autism that would be a life saver since he is very finicky about his meals. I quickly responded that yes I would be pleased with the skillet. And then it never arrived. I never got a call to come pick it up. That was disappointing. Other than that the room is clean and modern. Every other floor has a complimentary washer/dryer which is great and I liked that. Be prepared for the "gifts" which is actually a high pressure sales tactic to buy into their timeshare. They charge a deposit to hear the sales pitch & have the breakfast. I didn't like that but I figured that must be why the hotel room was a good price. I was willing to listen & pay the price - until they changed the time! It was from 8:30 am to 8 am and you have to check out by 10 am? With kids? Management - if you want people to hear your sales pitch at least offer then a later check out.
Comment from Hotel Management
Dec 6, 2017
Thank you for your feedback
5 out of 5
by A verified traveler

Posted Nov 22, 2017 on Hotels
Comment from Hotel Management
Nov 27, 2017
Thank you for your 5 star review. We will be happy to share with the team
5 out of 5
by A verified traveler

Great stay!

Posted Nov 9, 2017 on Hotels
Our stay was excellent. Even more so beacause service was good and no one bothered us about timeshare. Yay. Wish they had a bar and the pull out couch bed and bed mattresses weren't that comfortable.
Comment from Hotel Management
Nov 12, 2017
Thank you for your feedback.