Ratings based on 654 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from san francisco

Good location. Noise from construction.

Posted Jan 16, 2018
This is more like a motel. Nice lobby but it’s not like a hotel type. The faucet & shower have super low water flow, make it very difficult to use water. By the room, there’s construction going on. There was dig truck right in front of my room door. Around 9am there was construction noise from upstairs but no warning from the hotel. For a night or two, it was bearable. Not for a week stay.
Comment from Hotel Management
Jan 18, 2018 by Front Desk Agent, Hotel Management
Dear TJ, We would like to thank you for staying with us here at Clarion Inn & Suites Universal. We appreciate the time you have taken to complete a review on our property as well as leaving feedback on your experience. We're disappointed that you were not given a comfortable stay while here. If ever staying again, do not hesitate to call our front desk so we can take appropriate action in making your stay pleasant. Thanks again.
3 out of 5
Recommended
for Students
by A verified traveler

Close to the parks and outlets

Posted Jan 14, 2018
Just as the title says, it's very handy to be in such close vicinity to everything as well as affordable. However, Clarion takes that advantage and slacks in other departments. I found that the AC was leaking for certain rooms (not mine thankfully but it should be noted) and the exterior of the building leaves a certain je ne sais quois to be desired. I think it is how lavish the other hotels and resorts in the area look that Clarion pales in comparison. However, the place is clean, hard to miss (next to a giant Lexus dealership), and accessible. For me, this makes the place a good choice to stay at.
Comment from Hotel Management
Jan 17, 2018 by Rachel, Front Desk Agent, Hotel Management
Dear Valued Guest, We would like to thank you for staying with us here at Clarion Inn & Suites Universal. We appreciate the time you have taken to complete a review on our property as well as leaving feedback on your experience. We have taken your comments and given them to the appropriate departments. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
Great location, kind staff, convenient complementary shuttle available to and from Universal Studios. My only complaint is the loud construction that was going on, sometimes as early as 8 am right outside our room.
Comment from Hotel Management
Jan 17, 2018 by Rachel, Front Desk Agent, Hotel Management
Dear Lina, We would like to thank you for staying with us here at Clarion Inn & Suites Universal. We appreciate the time you have taken to complete a review on our property as well as leaving feedback on your experience. We love that you had an enjoyable experience here with us and we would love to invite you back soon!
3 out of 5
by A verified traveler

Convenient

Posted Jan 14, 2018
Pros: Location
Location: Universal and Convention Center
The rooms were clean but I was placed next to I4 and the construction zone - the loudest area. There was hardly anyone staying in the hotel so I didn't understand why I was given the least appealing area. No breakfast was offered in the morning. Most hotels at least offer a continental breakfast. Beds were comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from ma

Good lovation., renovated hotel

Posted Jan 9, 2018
In overall was really good! Confy, clean and new rooms, the whole hotel is renovated and has a very comteporany/ modern decoration. Has all amnenities. Great location, close to universal and international drive. The only negative thing was no elevators, we had to ho up the stairs with our luggage. I enjoy our stay and would stay again.
Comment from Hotel Management
Jan 17, 2018 by Amina EL HADDAR, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Jan 8, 2018
Perfect :) Really good experience ! everything was perfect
Comment from Hotel Management
Jan 17, 2018 by Rachel, Front Desk Agent, Hotel Management
Dear Valued Guest, We would like to thank you for staying with us here at Clarion Inn & Suites Universal. We appreciate the time you have taken to complete a review on our property as well as leaving feedback on your experience. We're so happy that you enjoyed yourself and would love to invite you back to see us again soon!
1 out of 5
by A verified traveler from Beaumont

Absolute dump

Posted Jan 7, 2018
Place was dirty, smelled and had a bunch of undesirable people just wandering around the hotel. Never stay here ever.
Comment from Hotel Management
Jan 17, 2018 by Front Desk Agent, Hotel Management
Dear James, We appreciate the time you have taken to complete a review on our property as well as leaving feedback on your experience. We're disappointed in the feedback you have given us and have shared your comments with the appropriate departments. Thanks again
3 out of 5
by A verified traveler

Close to Universal-ceiling falling apart

Posted Dec 28, 2017
Our ceiling in our bathroom was sagging and fallin apart. There were pieces in the bathtub. Reported, maintenance looked at it at 10pm, said they were checking something and never came back. Disappointed we couldn't shower with pieces falling on us. Staff nice. Easy check in and out.
Comment from Hotel Management
Jan 1, 2018 by clarion, Hotel Management
Dear Valued guest. Sorry to hear about the inconvenience you have had at our hotel. We will hard to fix the issue. Thank You for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel

Posted Dec 25, 2017
Pros: Nice and big lobby
Cons: Maybe can consider to provide shuttle to outlet or nearer mall; add on a few food vending machines; Have white light for guest who like bright room
Location: Near to Universal, outlet and shopping mall however not within walking distance.
The suites is great for 4 pax and not for 6 as the sofa bed is too small for 2 pax and no extra bed can add on. The room was a bit dim and cant draw open the curtain as it was along the corridor.
Comment from Hotel Management
Jan 1, 2018 by clarion, Hotel Management
Greetings Lian. Thank You for taking the time to fill out a survey and leave us feedback about your recent stay at our hotel. Thank You for your business .
4 out of 5
by A verified traveler from Kentucky

Our Stay

Posted Dec 24, 2017
Pros: Our room was nice and clean, close to Universal, big bathroom, And our parking space was right outside. Cons: I didn't appreciate how the check in clerk asked me in a rude way if I had a license with an address. I understand my military ID was not good enough for her, but she could have at least asked in a nice way. Our room smelled like smoke at first, chlorine, and sweat. The hotel staff would talk very loudly in Spanish while they passed by almost all the time. The towel rack in the tub fell off because it wasn't screwed in and the flusher was cracked.
Comment from Hotel Management
Jan 1, 2018 by clarion, Hotel Management
Dear Cara. We are sorry to hear about the incident with Military ID during your check in. Thank You for your service to our country. Please be assured the issue will be addressed so it does not happen again with any service member of the Armed Forces. We will work hard to fix the issues you have had. Thank You for letting know. We hope You will give us another chance to serve You better. Best regards