Ratings based on 167 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Poor customer service

Posted Oct 10, 2017
Upon my arrival I called front desk advising them my check in time will be after 10pm. She stated no worries the security guard will have the key and she will call me in the morning . I called the front desk the security guard has the key but demanding a copy of my credit card HE rudely stated no credit card no key. I showed him the receipt the room is already paid for one night and I was told that they will follow up with me In the morning. I didn't feel comfortable giving a copy of my card to him. He argued with me for 45mn before he got approval from his boss to release the key... I will never recommend anyone to that place they have poor communication with their staff and the outside was dirty. Never again the worse experience ever, I never treated so poorly as a customer .
Comment from Hotel Management
Oct 17, 2017 by Westgate_CustomerCare, Hotel Management
Thank you for taking a moment to share the issues that affected your stay at Club Orlando Resort. We regret to hear of your complications with check-in, and that you may have been treated rudely by our staff during your stay. Your input lets us know that there may be improvement needed in this area. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations.  Sam
4 out of 5
by Erik

Posted Jul 10, 2017 on Hotels
It was a very good expiriency, I liked
Comment from Hotel Management
Aug 8, 2017 by GuestRelations, Hotel Management
Thank you for your feedback! We are so glad that you enjoyed your stay with us. The next time you are in town, we hope to see you. Ariel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
Overall a nice place for the price. Very close to a very nice mall and restaurants.
Comment from Hotel Management
Aug 8, 2017 by Ariel, Hotel Management
Thank you for your comments. It is wonderful that you found us to be in a good location. We are located near a lot of the best attractions Orlando has to offer. We thank you for choosing us and hope to see you again.
4 out of 5
by Latarshia

Nice and sweet

Posted Jun 20, 2017 on Hotels
Wasn't happy about the location
Comment from Hotel Management
Jun 26, 2017 by GuestRelations, Hotel Management
We appreciate your comments and suggestions and will look into these to see how we can better our property in the future! Despite the smaller issues you experienced, we're happy to hear that you enjoyed your stay Ray
1 out of 5
by Eric

Gross!!! NEVER AGAIN...

Posted May 31, 2017 on Hotels
Checked out a day early because it was awful... Ended up paying for another hotel just to get out of this one. Never again. Stay far away from this one... I wouldn't be shocked if there are things going on after hours!
Comment from Hotel Management
Jun 8, 2017 by GuestRelations, Hotel Management
Thank you for your review. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. We apologize for the issues you experienced at Club Orlando Resort and thank you for bringing these issues to our attention. We do hope that you will allow us another opportunity to exceed your expectations. Nicole
4 out of 5
by A verified traveler

Good for what it was.

Posted May 30, 2017 on Hotels
The room was great. It doesn't take much to impress us, but when we pulled up it didn't seem all that nice. From the outside it looked like a motel, but when we walked in there was a kitchen with plenty of things to use. Plus the bed is huge and there's so many towels everywhere which was awesome. The TV in the living room didn't seem to be working but that didn't bother us because the tv in the bedroom worked fine. The spa tub was nice, but while filling it, the hot water ran out so when you wanted to refill it would you only got cold water. All the napkins and towels were in these cute little fans, but there aren't any toiletries besides bars of dial soap. All in all it was a nice little place and I'd stay again.
Comment from Hotel Management
Jun 8, 2017 by GuestRelations, Hotel Management
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

dining table too small

Posted May 19, 2017
Pros: roomy
dining table too small and no elevator...............
Comment from Hotel Management
May 21, 2017 by Westgate Resorts, Hotel Management
We appreciate your comments and suggestions and will look into these to see how we can better our property in the future! Despite the smaller issues you experienced, we're happy to hear that you enjoyed your stay
5 out of 5
by Jada

Posted Apr 10, 2017 on Hotels
I loved the room
Comment from Hotel Management
Apr 24, 2017 by GuestRelations, Hotel Management
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Ray
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Very nice friendly staff we only stayed for 2 days but this place would be great for long term stays. Don't let some of the reviews about it being in a bad area turn you off. All of the people we meet were friendly.
Comment from Hotel Management
Apr 9, 2017 by Westgate Customercare, Hotel Management
Thank you for taking the time to post such a great review about your recent experience at our resort. We are thrilled to know that our customer service exceeded your expectations and that our staff was very helpful. Our guests are our number one priority and we take pride in our beautiful resort. Hopefully we will have the pleasure of welcoming you back on any future trip to Orlando. Ray
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Had a very nice stay. I felt right at home. I would recommend others to stay there.
Comment from Hotel Management
Apr 9, 2017 by Westgate Customercare, Hotel Management
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon.