Ratings based on 1,730 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

Good location, but needs updating

Posted Sep 18, 2017
Pros: Location
Cons: Musty halls and room. Should offer a free breakfast like the other area hotels.
The hotels main draw is that it is close to Universal Studios. The room was ok and clean, but a bit musty. The halls have no ventilation and are musty and dimly lit. It makes the hotel uninviting. No free breakfast is offered like many area hotels either. TGI Fridays is attached and offers a $12.99 breakfast buffet, but who is going to pay that? Also, our tv remote only had about half the buttons working and the tv is an older version of a flat screen. Overall it's a good location but for the price consider the other nearby hotels.
Comment from Hotel Management
Sep 19, 2017 by Grod, Hotel Management
Dear Brian, Thank you for taking the time to write a review about your recent stay with. We look forward to having you stay with us again next time you are in the Orlando area. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Perfect for Universal Studios Visit

Posted Sep 9, 2017
Pros: Close to the parks and free parking
Cons: The roads leaving the hotel were not very simple to navigate. Had to make 2 u turns to get the main road.
Location: Plenty of food, entertainment, outlets, and other stores within a few minutes of the hotel.
20 minute walk to Universal Studios park entrance. Parking was ample and the hotel was perfect for an easy nights stay. It is $20 to park at the amusement park but parking at the hotel was free. They have a shuttle to the parks but we did not use it. Were told that we needed to coordinate the trip with guest services the night prior.
Comment from Hotel Management
Sep 10, 2017 by Grod, Hotel Management
Dear Rob, We are thrilled to hear that you enjoyed our hotel. Thank you for such a great review. We are looking forward to many future visits with you. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location to Universal Orlando Park

Posted Sep 5, 2017
Basic but comfortable hotel. The bathrooms need more towel bars, safelty grips/handles
Comment from Hotel Management
Sep 5, 2017 by Grod, Hotel Management
We appreciate you taking the time to write and share such a wonderful review. We look forward to seeing you again soon next time your travels take you to the Orlando area. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice hotel close to the parks

Posted Sep 2, 2017
Experience was good but a little noisy and the bathroom was really small and the TV didn't work well other than that it was OK
Comment from Hotel Management
Sep 5, 2017 by Grod, Hotel Management
Dear Tony, Thank you for taking the time to write a review about your recent stay with. We look forward to having you stay with us again next time you are in the Orlando area. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Across the street from Universal Orlando!

Posted Aug 25, 2017
The hotel was quick and easy to find. Fast check in, great room, free parking and wifi. Room was clean and most importantly cold. There's nothing better than after a long day in the Florida heat, walking into a cold room! Staff was kind and timely. Will be staying at this hotel when visiting Orlando from now on!
Comment from Hotel Management
Aug 29, 2017 by Grod, Hotel Management
Dear KT, Thank you very much for your fantastic review! We are thrilled to learn your time with us was splendid. We look forward to seeing you again next time you travel into the Orlando area. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
The hotel was nice , easy to get there , the breatfast at Friday was good , receptionist very niceb,,,only housekeeping there dont do their job ,,,
Comment from Hotel Management
Aug 25, 2017 by GM, Hotel Management
We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the hotel at your convenience and ask for the General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very continent to parks and friendly staff

Posted Aug 22, 2017
Staff very respectful and helpful, hotel was clean and quite
Comment from Hotel Management
Aug 23, 2017 by GM, Hotel Management
Dear Monie, Thank you for your feedback! We are so happy that you had a great time while staying with us. We look forward to having visit with us again during your next trip to Orlando! General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Georgia

Close to Universal Studios

Posted Aug 19, 2017
Pros: The location and the rooms.
Cons: A continental breakfast would have been nice. They did offer breakfast at an adjoining TGIF for $10-$12 but that was much more than I needed.
Location: Close to Universal Studios - about 3/4 mile walk. Take-out restaurants and grocery stores close by.
Apparently I booked incorrectly and arrived on the second day of my reservation. I did not mind paying for the night we did not stay since it was my mistake but I was taken back when they refused to add an additional day to my stay at the booked price. They planned to charge almost double for the additional day. I declined to extend. Part of the reason I selected this hotel was the free shuttle service to Universal Studios. This service was very poor. Reservations were required 24 hours in advance and there was great competition for the spaces. We never go our first choice. The bus schedule was about hourly in the morning for 3 to 4 trips. The same bus went to 3 other hotels first and was standing room only by the tile it got to us. Return trips did not start until late afternoon and it was first-come-first-served. It still served 4 hotels so competition to get on the bus could be heated. We waited 90 minutes for the ride back to the hotel. After the first day of dealing with the shuttle and discovering the route to Universal, we either walked (.75 miles) or used a personal car to drop-off and pick-up family members. The shuttle was much to cumbersome. The hotel rooms were very nice and the staff was nice, but the location is what sold me on the hotel.
Comment from Hotel Management
Aug 21, 2017 by GM, Hotel Management
Dear James, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the hotel at your convenience and ask for the General Manager. General Manager
2 out of 5
by A verified traveler from Calgary

Restroom is stinky and the room wasn't cleaned pro

Posted Aug 10, 2017
They wasted our time because of selling their timeshare.
Comment from Hotel Management
Aug 14, 2017 by GM, Hotel Management
We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the hotel at your convenience and ask for the General Manager. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Universal studios

Posted Aug 5, 2017
Hotel chosen due it's price and walkin distance to Universal studios
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Thank you so much for writing a review on your recent stay. We look forward to having you back with us once again.