Ratings based on 2,439 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel close to Universal Studios!!

Posted Aug 23, 2017
Pros: The hotel staff and the it's close to Universal Studios.
Cons: Clean the hotel interior, redesign the lobby/check in area so that the it does not feel cramped and and improve check in process. Fix the "HYATT" sign
Location: Very close to Universal Studios. You can walk to the park if you don't mind a 15 minute walk. Near international drive where you can do more things.
The staff were very helpful from the moment we checked in until checkout. We stayed at this hotel for one night before we transferred to one of the Universal Orlando hotels. For the most part hotel was nice. Some areas of the hotel like the hallways and the elevators were unclean which should be easy fixes but it made stay less satisfying. The room was relatively HUGE which was great. The beds are big, nice and comfortable which is great if you're traveling in a big group. What I liked about this hotel the most is its proximity from Universal Studios park. Because of this and the very helpful and friendly staff, I will definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

It was great.

Posted Aug 23, 2017
It was great. They had a shuttle bus to volcano bay and universal so that was so helpful. Breakfast was great ! I loved it. Thanks !
Comment from Hotel Management
Aug 23, 2017 by Danny C, Hotel Management
Hello Carol: Thank you for your feedback and we look forward to hosting you again very soon.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 21, 2017
Nice rooms, close to universal, but the breakfast wasn't too good.
Comment from Hotel Management
Aug 22, 2017 by Danny C, Hotel Management
Hello: Thank you for your feedback. Your comments about our complimentary breakfast will be addressed and hope that we have the opportunity to host you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island NY

Great staff!

Posted Aug 21, 2017
We got there to early, the staff specially Shanelle made the imposible to acomódate us and have a room ready for us. She personally accompanied us to the room to make sure everything was ok and to check if we need it anything else! The room was bigger than expected, clean with ironing board, mini fridge, cafe maker, sofa bed, a desk hair dryer! The daily breakfast was excellent! The have the weekly menu so you will know what to expect. The schedule for the free breakfast is from 6-9 am however they extend it some days to 10. They also have microwaves available for guess at the food section. Close to everything, universal studios and less restaurantes and outlet
Comment from Hotel Management
Aug 22, 2017 by Danny C, Hotel Management
Hello Norma: Thank you for your feedback and happy to hear that you enjoyed your stay with us. Thank you for your kind words about Shantell and I will share these wonderful compliments with the entire team. Hope that we have the pleasure of hosting you again in the very near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

So close you can see

Posted Aug 9, 2017
The hotel was very pleasing. The only concerns were the elevators, which are a little dated. The room was great, clean and comfy. We could Universal from the window...it's actually walking distance. The complimentary breakfast was great, with variety. When I arrived the staff member was extremely nice. I didn't catch her name, she was very welcoming and helpful! I'd definitely stay again and recommend to a friend.
Comment from Hotel Management
Aug 10, 2017 by Danny, Hotel Management
Hello Tay: Thank you so much for your feedback and I am so happy that you enjoyed your stay with us. We look forward to hosting you again the next time you are in Orlando.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

More than we were promised

Posted Aug 8, 2017
The hotel turned out to be better than I expected. The breakfast buffet was delicious and the coffee was awesome. The staff were so pleasant and patient with everyone. The shuttles got us back and forth to universal amusement park efficiently. The accommodations really made our trip relaxing and trouble free.
Comment from Hotel Management
Aug 10, 2017 by Danny, Hotel Management
Hello Pam: Thank you for your feedback and I am happy to hear that you had a great experience. Hope we have the opportunity to host you again the next time you are in Orlando.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2017
Nice hotel Close to universal very convenient. Staff willing to help
Comment from Hotel Management
Aug 7, 2017 by Danny, Hotel Management
Hello: Thank you and hope that we have the opportunity to host you again very soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel near Universal Studios

Posted Aug 6, 2017
Pros: I liked the friendly and helpful the most.
Cons: The interior of the hotel could use some cleaning or maybe a new renovation.
Location: Location was great. f
We stayed at the hotel for one night and moved to a resort at within the Universal Studios compound the next. The location was very close to the parks which made it very easy to move around. The room was clean and comfortable, and the staff was friendly and very very helpful. This is a great option if planning a vacation at Universal Studios, Islands of Adventure, or Volcano Bay.
Comment from Hotel Management
Aug 7, 2017 by Danny, Hotel Management
Hello Jeffrey: Thank you so much for your feedback and letting us know about your experience. Hope we have the opportunity to host you again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 30, 2017
This was a ok hotel, they should of advised us of construction that was going in, also when they say free shuttle to parks, they need to specify not to Disney Parks, breakfast was ok, never enough pool towels and they need a vending machine (candy, snacks etc)
Comment from Hotel Management
Jul 30, 2017 by Danny , Hotel Management
Hello: Thank you for your feedback, We are sorry for the inconvenience you experienced with the nearby construction and the miscommunication with the complimentary shuttles we offer from the hotel. We do not have any vending machines in the hotel, however, we have our Gallery Market located near the front desk which offers snacks and beverages for purchase 24/7. We hope that we have the opportunity to host you again the next time you are in Orlando.
5 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati

Close to Universal

Posted Jul 29, 2017
This is a great hotel. Location is about a 15 minute walk from Universal Studios or you can take the free hotel shuttle. We were also able to buy our tickets at the hotel. The free breakfast is fantastic. There is also a trolley that is $2 a ride or you can buy the $5 all day pass. Overall we were very happy with our stay.
Comment from Hotel Management
Jul 30, 2017 by Danny , Hotel Management
Hello Dee: Thank you for your feedback and I am happy to hear that you enjoyed your stay with us. We look forward to hosting you again the next time you are in town.